I originally called in the morning to set up an appointment for a consultation. My call was finally returned very late in the afternoon - OK... I get it... Busy and understaffed like most businesses these days, But at least I got a call back.
I went for an initial consultation. No one but me in the waiting room, and they were still 15 minutes late calling me in.
I was pleased by the new X-ray machine that just circles your head. The dentist came in and told me just what another told me - I need three teeth extracted, bone grafts and implants.
The "office manager" offered me pricing which was fair. Then, even before I got home, I was texted by him to put up a review! (I must have appeared happy when I left.) My response was, "I will, AFTER the work is done." No reply from him.
One of my teeth are broken at the gum line with the one next to it infected and painful. I called yesterday morning to set an appointment to get the work done, and left a voice mail.
They still haven't called me back, three days later. THIS is how that office is "managed"?
This concerns me greatly, as what if there is a serious issue after the surgery and I am in great pain? Call them? Why? No one calls back? I feel I'd be on my own.
They don't do sedative dentistry, however, the DENTIST in this location has many five star reviews... but the business only has one review.
I think I'll keep looking around to get this done. This office does not seem managed well nor do they want the business, which after all is said and done, it IS just that - a business.
I recently retired from almost 50 years in Senior Sales Management, and this is NOT how to treat customers if you want to grow a business that already has the Fear Factor for most patients/clients.
Not calling someone back in a business setting is inexcusable in my book. Total amateur hour. I'll keep looking for someone who will do the work - professionally!
UPDATE: 12/5/2024 - Office Manager Layton only called me back (3 1/2 days later) after seeing this negative review!
NOT EVEN AN APOLOGY, but rather a request to "call him back to go over a few things". I see from other posts that they wouldn't see someone's mom again unless THEY took down a negative post. Unscrupulous business ethics - It's too bad, because people really seem to love Dr. Ibrahim and his work. Glad I learned all this before trusting my health to a corporate dental practice. Seeing another family dentist tomorrow. read more