Jorge came out to price out to fix microwave. He quoted the 600 something dollars…read more He said 2 weeks the part would arrive, 2 weeks turned into several weeks. This went on for a long time, I really wanted my microwave fixed, so I was very patience. Until finally I ask for my refund, he gave me some story about the manufacturer not refunding him the funds that originally zelled him. He told it would take 14 business days to refund him and he would refund me. Long story short, he refunded me 400.00 dollars, the rest he said would refund me in 2 weeks, I guess if I don't reach out to him he will never refund me. I just said to him don't bother just keep the rest of the money. People be careful doing business with this guy.

Dealing with Jorge was the worst experience I've had with someone that is supposed to be a business…read moreowner. I payed him in full to order the part, that he told me would be in 3-5 business days. Well that turned into a week and a half. After telling me he had the part, he still wanted me to wait for him to install it. When I told him I couldn't wait any longer and return my money, he started cursing and threatening me! All I could do was say, WOW! He did return the money for the part, (which was over $400 dollars), but I couldn't believe someone who is supposed to be an owner could be soooo unprofessional! In my opinion this business is TRASH!!!!! With a TRASH! Owner. Don't give him money upfront!!!!!

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

Jorge was immediately responsive to yelp request. He let me know what to expect and showed up…read morepromptly. He diagnosed the problem with my oven and had it repaired within an hour. Very appreciative and will recommend!

Absolutely HORRIBLE customer service! Cancelled twice when the repairman said he would come and…read morethen finally just no showed the appointment after I waited 3 days for him to come!! Will never use them again!!

The good: Reasonable prices, friendly technicians, were able to be booked on short notice…read more The bad: I caught a mistake myself that would have caused some drywall damage if I didn't convince/ show them before the left. In summary, my laundry room was recently painted and the dryer vent ducting came out of the back of the machine. I tried to fix it myself but when I pushed the machine back against the wall the duct kept coming off. Unfortunately I found this out by leaking a whole dryer load worth of hot air into my house (fortunately we have an electric dryer so it wasn't bad fumes). Anyways, I yelped around to find a good local company, and strawberry appliance was able to make it out within a few hours. The guys were friendly, replaced the duct from the wall to the machine with a more pliable one so that would stop coming undone, and all this went well. The issue was the connection on the opposite side of the wall had come undone from the work they did, so essentially all the hot air wouldn't have ducted directly outside. I'm sure this would have caused some moisture issues, and I would have expected them to check that before they wrapped up, but they appreciated me catching it and were able to quickly and easily fix it. Overall I would use them again, but would keep an eye out as they haven't fully gotten my trust yet due to the one mistake on the one time they came out.

The technician knew very little. I would not consider him "an expert" and his recommendation was…read morejust basic things that I had already done. I would not use this business.

They were prompt, professional, and very knowledgeable. They quickly figured out the problem,…read moreexplained everything clearly, and got the job done right. Excellent service and a great value. I would definitely use them again and highly recommend them.

Overnight, my 15-year-old refrigerator/freezer stopped working. I called Joseph with Appliance…read moreDoctors around 10am and he said he'd be out this afternoon to check it out. I got a text around 3pm saying he was on his way and he arrived shortly after. I told him what happened and he went to work checking various components of the system. He quickly found this issue (a bad start relay), replaced it and the refrigerator and freezer began cooling. It's always good to see a good technician jump in and solve an issue. Joseph was communicative during the entire process. You could tell he knows and enjoys what he is doing. I will call him again for any appliance or AC work we need in the future.

They could send a text or Respond but the only person I got…read morea response from doesn't come to my area in Pearland and I know he's good. I used them on the north side. This company did not respond.

Quickly replied to me to setup an appointment for my refrigerator/freezer that was not cooling…read more Showed up on time, was very professional, knowledgeable, and even cleaned the appliance filter. The filter had never been cleaned since I purchased it over 7 years ago. It was 2 inches thick with dirt and pet hair. I will definitely use Appliance Cowboys for any future appliance issues. Great job!

Came out to repair a fridge that wasn't cooling. Repairman showed up promptly, put a 3 in 1 start…read morekit on it, and was in and out in thirty minutes. The compressor worked for thirty minutes, and stopped turning on again. I did a little research, and found out the part he used, (a $19 part I payed $60 for) is a band aid at best, and it's used to get some more life out of the fridge. I'm fine with that, except I was not notified of this by the mechanic at all, and the full ticket was $170 ($60 for the part, 69 for the call out fee, and 30 bucks for the labor plus taxes). When I called them, I was told they would come back out, but they would charge me another call out fee if it wasn't the part that failed. The owner was rude and condescending, and essentially said there was nothing she could do to help me. I will never call them out again.

I have used this company three or four times in the last five years…read more I have had a good experience every time. Their service reps are fast and professional and don't leave a mess when they are done. I think their pricing is fair on everything they did for me. I like them..........................

It cost me a total of 400 dollars to purchase this…read morerefrigerator and have delivered it has been leaking puddles of water on inside. I have warranty they've came twice and did nothing please check your appliances. they are going to let warranty expire before fixing it

i purchased a fridge and it started giving me problems from the beginning, i was told to wait till…read morethey got a new part and i had to constantly call for over a period of months. it was leaking, not keeping cold, ice maker not working. they fixed the fridge but not the freezer because my warranty was up even though i told them before it was up. now anything in my freezer goes bad.

He comprado varios electrodomésticos con ellos y nunca me ha pasado lo que actualmente sucedió con…read moreun refrigerador Samsung que compré en diciembre 2025. Este se dañó de un momento a otro Llamé a reportar el daño a appliance pero se demoraron en contestar 3 días Y cuando contestaron su respuesta fue que tenía que pagar el técnico. Cuando me la ofrecieron la vendedora Yaneth me había dicho que me cubría la garantía de ellos mismos durante un año en compresor, y cualquier parte dañada que no fuera a pagar más garantías ni la de la financiera . Al ver que esto no era justo llame directamente a Samsung, pero oh sorpresa me dicen que esta nevera no tenía garantía porque son saldos que venden de productos defectuosos a empresas que las arreglan y venden, entonces no me iban a cubrir la garantía. Quede en shock porque la consultora Yaneth me la vendió como una nevera nueva. Al ver mi frustración accedí a pagar $107 a appliance outlet para que el técnico fuera a revisar la nevera este fue y me dijo que la computadora central se había dañado que ellos no le iban a cubrir que debía yo pagar. NO PIERDA SU DINERO EN UNA NEVERA USADA DE MÁS DE 1300 dólares que se la venden como nueva

The store has options available in various price ranges and manufacturers. They stock mostly new…read moreappliances but do have some scratch and dent items. Be aware you are not shopping in a conditioned air space so depending on weather conditions the shopping can be uncomfortable. Once an appliance is selected shoppers go with their sales person into an air conditioned sales office to purchase their selection. Shoppers that have done their price comparisons on appliances of interest can make a good deal at Appliance Outlet. Just know their low overhead doesn't automatically translate to the lowest price. While the sales department is capable customer service after the sale is deplorable. Customer requests or needs are met with stalls, delays, dodging responsibility to resolve the issue, finally assigning blame, and all the above tactics are laced together with a myriad of excuses. Only through a great deal of perseverance on a customer's part will a resolution be met.