After noticing our central AC was not cooling this weekend, I scoured Yelp for repair services…read more Jorge from First Priority was the only company that answered even after having finished up his last call for the day. Without hesitation, Jorge asked a few questions regarding our AC setup and walked me through some initial troubleshooting. Realizing we would need onsite support, Jorge asked for my address and was onsite within 30 minutes. I didn't realize he brought his family along who patiently waited in his service truck. Aside from his responsiveness, I appreciated Jorge's honesty regarding next steps. Within an hour he installed refrigerant and replaced a circuit. In addition, he peeked into the attic and suggested that we address missing insulation in certain spots. And if the home continued to warm up, he recommended increasing the AC unit tonnage as a last resort. If you're looking for someone who has a sense of urgency and is honest, I highly recommend First Priority Appliance for your AC repair needs. Thank you Jorge!

Jorge came out to price out to fix microwave. He quoted the 600 something dollars…read more He said 2 weeks the part would arrive, 2 weeks turned into several weeks. This went on for a long time, I really wanted my microwave fixed, so I was very patience. Until finally I ask for my refund, he gave me some story about the manufacturer not refunding him the funds that originally zelled him. He told it would take 14 business days to refund him and he would refund me. Long story short, he refunded me 400.00 dollars, the rest he said would refund me in 2 weeks, I guess if I don't reach out to him he will never refund me. I just said to him don't bother just keep the rest of the money. People be careful doing business with this guy.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

Jorge did such a great job. He came at a very reasonable timeframe, ordered the parts very quickly…read moreand fixed our dishwasher without jacking up the price. His quoted price is reasonable, he is an honest worker and he is very reliable.

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

The technician knew very little. I would not consider him "an expert" and his recommendation was…read morejust basic things that I had already done. I would not use this business.

Overnight, my 15-year-old refrigerator/freezer stopped working. I called Joseph with Appliance…read moreDoctors around 10am and he said he'd be out this afternoon to check it out. I got a text around 3pm saying he was on his way and he arrived shortly after. I told him what happened and he went to work checking various components of the system. He quickly found this issue (a bad start relay), replaced it and the refrigerator and freezer began cooling. It's always good to see a good technician jump in and solve an issue. Joseph was communicative during the entire process. You could tell he knows and enjoys what he is doing. I will call him again for any appliance or AC work we need in the future.

From the owner: We specialize in house hold and lite commercial appliance repairs, service and maintenance from…read morekitchen to laundry appliance. Refrigerator’s, Freezer’s, reach in coolers, reach in freezers, prep coolers, Ice maker’s, Ice machines, gas and electric oven’s, stove, range, cooktops, stove tops, microwaves, garbage disposals, washers and dryers. Major brands we work on but are not limited to are Frigidaire, Electrolux, Tappan, Whirlpool, Maytag, Amana, Roper, Ge, Westinghouse, LG, Samasung, Bosch, True, Turbo air, and Atosa.

I went to ook at refrigerators yesterday here. I decided to look around a little more. As I was…read moreleaving, I was told since I was paying cash, I could get this used refrigerator a little less. I asked if the price included delivery, I was told it did. My friend was with me at the time and listening to the replies, we decided to go ahead and get it, even though we didn't know how old the refrigerator was when we asked. I called this morning to get the fridge, then I was told I had ti pay additional money fir delivery. They don't even pick up the refrigerator that's broken down. If you decide to buy frim here you should get everything in writing before leaving the store so they don't go up on the item, verbal conversation apparently don't count.

From the owner: At Low Cost Appliance we take service serious. Our trained technicians will provide same day…read moreservice on all makes and models. We have been servicing the Houston Metro for more than a decade. No job is too small or too big. We can also provide consulting on appliance purchases. We have the staff, the experience, and integrity to come to your home and get the job done. Give us a call today for a free consultation. Emergency services provided.

Quickly replied to me to setup an appointment for my refrigerator/freezer that was not cooling…read more Showed up on time, was very professional, knowledgeable, and even cleaned the appliance filter. The filter had never been cleaned since I purchased it over 7 years ago. It was 2 inches thick with dirt and pet hair. I will definitely use Appliance Cowboys for any future appliance issues. Great job!

We had them come out for a service call. We never were able to get a hold of them again per text,…read moreect. They never answered the questions we emailed them, very un-professional . I belive they work out of their apartment. Anyway they lost our business within a week. I would not call these people for anything.

Came out to repair a fridge that wasn't cooling. Repairman showed up promptly, put a 3 in 1 start…read morekit on it, and was in and out in thirty minutes. The compressor worked for thirty minutes, and stopped turning on again. I did a little research, and found out the part he used, (a $19 part I payed $60 for) is a band aid at best, and it's used to get some more life out of the fridge. I'm fine with that, except I was not notified of this by the mechanic at all, and the full ticket was $170 ($60 for the part, 69 for the call out fee, and 30 bucks for the labor plus taxes). When I called them, I was told they would come back out, but they would charge me another call out fee if it wasn't the part that failed. The owner was rude and condescending, and essentially said there was nothing she could do to help me. I will never call them out again.

I have used this company three or four times in the last five years…read more I have had a good experience every time. Their service reps are fast and professional and don't leave a mess when they are done. I think their pricing is fair on everything they did for me. I like them..........................

This is a family run used and refurbished appliance store. They moved recently to this new address…read more $375 got us a washer and dryer in good condition with a 6 month warranty. This price included delivery and installation. They would have delivered on the same day but we were not ready. 2 things to be aware of: There is a very large and protective German Shepherd on the premises. and is that they probably should get the award for the dirtiest bathroom in the world. (So said my wife!) They are very friendly and English is optional!

It cost me a total of 400 dollars to purchase this…read morerefrigerator and have delivered it has been leaking puddles of water on inside. I have warranty they've came twice and did nothing please check your appliances. they are going to let warranty expire before fixing it

I have a relative who used this company up in Conroe a few years ago. She has been very happy with…read moreher purchase. However, I was leery about using them based on old reviews posted here on Yelp. But, since it's nearly impossible to get a refrigerator in less than 3-4 months, I thought I would check it out. The salesman, Jose (aka Cowboy Joe) was professional, knowledgeable, and honest. He recommended a few options but I stuck with the fridge I had in mind before going there. He helped us find the appliance I wanted at a great price and it was set to be delivered 2 days later. After I left, I decided to look at the reviews on the fridge I ordered and got frantic. The model I wanted has serious problems with the ice maker and in-door water. The problem is well documented in various review resources. I even talked to a salesman at Best Buy to confirm the problem. We drove back to Appliance Outlet to figure out what to do. Cowboy Joe greeted us and asked how he could help. I explained my concerns about my purchase. He explained that some people did have problems with an older model of that ice maker but it has since been rectified. I also brought up my concerns about the warranty department complaints on their Yelp reviews. He assured me that he would work with me to get a solution if I did have a problem. He also offered other options to replace the fridge I bought with a different model. I should have trusted his recommendation in the first place because that is what we ultimately went with. My fridge was delivered today in perfect condition. I'm very happy so far. The other thing I appreciated was that Jose explained how the 120 day no finance charge's terms work. He was very clear about needing it paid off in that time and what would happen if it wasn't paid off as I plan. I'm grateful for his honesty and integrity. Thanks Cowboy Joe!!! I'll update my review if anything changes.

He comprado varios electrodomésticos con ellos y nunca me ha pasado lo que actualmente sucedió con…read moreun refrigerador Samsung que compré en diciembre 2025. Este se dañó de un momento a otro Llamé a reportar el daño a appliance pero se demoraron en contestar 3 días Y cuando contestaron su respuesta fue que tenía que pagar el técnico. Cuando me la ofrecieron la vendedora Yaneth me había dicho que me cubría la garantía de ellos mismos durante un año en compresor, y cualquier parte dañada que no fuera a pagar más garantías ni la de la financiera . Al ver que esto no era justo llame directamente a Samsung, pero oh sorpresa me dicen que esta nevera no tenía garantía porque son saldos que venden de productos defectuosos a empresas que las arreglan y venden, entonces no me iban a cubrir la garantía. Quede en shock porque la consultora Yaneth me la vendió como una nevera nueva. Al ver mi frustración accedí a pagar $107 a appliance outlet para que el técnico fuera a revisar la nevera este fue y me dijo que la computadora central se había dañado que ellos no le iban a cubrir que debía yo pagar. NO PIERDA SU DINERO EN UNA NEVERA USADA DE MÁS DE 1300 dólares que se la venden como nueva