Parking - mainly metered spots. However, my confirmation email stated that after 5pm, you can park…read morein the small attached lot.
Entrance - they're located on the second level. I didn't notice an elevator, but perhaps I just missed it. Once on that level they have several doors, but you enter the one with the opened door and the little sign out front.
Arrival - I arrived early, just in case there were intake forms or I needed to change beforehand. However, they don't have a changing room or lockers. Instead, you change in your service room, with your items remaining there.
Service - I booked a 1hr Deep Tissue Massage with Elsa, which was GREAT! The service started with burning something that smelled like Paolo Santo. The areas of pain welcomed the deep pressure, for other areas of my body it was too much. So I told her and she adjusted accordingly. There was music playing, which was a bit loud. However, it was soothing, with no odd pitches or tones so I didn't mind. What I did mind was the distractions from outside the room. Sadly, it was right by the entrance door (for that space) and the walls in the room don't go all the way up. Therefore, sounds of the heavy door opening and closing, people talking, squeaky floors as they walked by filled the air as I tried to immerse into the experience. During the service she did use some warm towels on me, and ended with the paolo santo (or perhaps it was sage) again.
Departing- My massage therapist told me to meet her outside after I changed. I thought she meant outside of the service room so hung out in that lounge for a while, before deciding to go look for her, in the main lobby area. That's where I found and she checked me out. This made me wonder if there's a designated front desk/ guest service staff member. Anyway, while checking me out she also gave me a cup of water, her card, a promo card, Biscoff cookies and a mint. There were retail products there as well as in the previous room, but I didn't get a chance to really look before heading out.
Anyway, based on my experience with Elsa, I would recommend and return.