They will charge you for the full cost of the service (which was $85.00) if you're unable to make the appointment/don't cancel within 24 hours. I did see this on the agreement when booking, but the fact that I had to go to work unexpectedly and they "already waived the fee" for me two years ago made this entire situation infuriating. EDIT: The response to this review only supports my original conclusion toward this company with phrases like "you threatened to leave a bad review" and "if you didn't get your way" which is exactly why I attached screenshots. I will gladly let them keep my $85 if it encourages potential clients to take their business elsewhere. It is also inaccurate that their policy is industry standard, as I've worked at a salon and am currently a happy patron at several others. read more

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Love how Becky and Kenzie have helped me transform my aging skin! I've had great results with regular treatments, including micro, needling, BBL, and facials. I appreciate their recommendations and education, and feel more confident in my skin! My young adult daughter has also had great success with her acne prone skin and were thankful for Lindsay's help with that. read more

Skin MPLS is where I get all my skin care needs. Cassie and Lindsey are fantastic. I love how this place is science based and not a spa. It's medical grade skin care and education. I recommend all skin types to check them out. No pressure to purchase products. A lot of education and they carry a wide variety of lines that can be incorporated into your skin care routine. They front desk staff is also amazing! I like you can text the business as well to change appointment times. Love read more

Skin MPLS - Medical grade moisturizer - Skin Care Near Me - Minneapolis, Minnesota

I hate that I am giving only three stars, but I'm bummed about the way my appointment went. I've been struggling with skin issues for years and have taken so much time to personally research skin care and good products. I was never able to afford getting regular facials until recently. I was seen today at skin mpls by someone who I could tell was busy. There was a client before me and a client waiting when I got done. I was really looking forward to getting an assessment done on my skin and learning about the treatments being done and the products recommended. Unfortunately, none of that happened. I lied on the bed and she just started applying products to my face and was using tools without telling me what they were. I guess I don't need to hear every single thing she's doing, but it would have been nice to have a warning before a vibrating or a suctioning tool was used on my face... It just didn't seem like she was interested in talking skin or skin care with me, which was a bummer because I think that's a part of the experience.. being educated! I just felt uncomfortable asking questions at the end because I could tell she was trying to get me out. I even had to ask her for a product recommendation at the end and ended up purchasing. She didn't give me any recommendations or tell me her observations. I understand that people can shut down when things get busy or maybe she was having an off day. But this service was expensive and I wish I would have learned more. read more

I had services done my Kenzie today and had the Elevate85 facial done. She was super friendly and descriptive on what she was doing and giving me tips. I told her I've taken Accutane like a decade ago when my acne was super bad and it did help my acne but after having my daughter; my skin changed and I started getting acne again. I just did not know what products to use during breastfeeding and my face changed so much so current products were not working as they used to. Kenzie gave me tips on what products to use and names to look for in ingredients so it will not clog my pores. I honestly feel like they truly do love working in acne and are not afraid to take it on unlike some spas and places I've gone for past treatments. She truly was a breath of fresh air. Kenzie even told me to take photos of my products and she would let me know if she recommended them or not due to the ingredients in the product. I felt so comfortable with her and felt like I was talking to a close friend and trusted her advice. What makes them different from other places too are there are no gratuities. Even on their website they put this, "We do not accept gratuity. Our pricing reflects the value we provide in each session and our team's pay structure is fair and transparent. If you feel we provided you with exceptional service, please let us know, we will gladly accept your gratitude in the form of referrals and reviews." You are truly getting amazing service done. Hailey the front desk person was such a sweet heart and so helpful too. I truly felt welcomed and comfortable like I've known them for so long but this was my first appointment. I will definitely book again and highly recommend. read more

Cassie was great during our online consultation. All products she recommended worked great. I am planning on meeting Cassie in person in July while visiting my daughter in Minneapolis. My daughter recommended Cassie to me and to my oldest daughter who lives in NY. Both of us became customers of SKIN MPLS. I believe I have my skin routine set for many years to come. read more

This review is one I should have made years back honestly. My face is the first picture you see (brown girl). I had struggled with acne (painful cysts, whiteheads, etc) from 5th grade until I one day stumbled upon Cassie's website. She seriously changed my life! She broke down every step of the process - from the ingredients in the products I was using, my diet and its impacts, to makeup recommendations. With an easy skincare regimen recommended by her and monthly acne facials, Cassie got my skin to a place I had only dreamed that it could be! Not only is she a miracle worker, she is so kind and was so fun to talk to too! Every session was so comfortable and I always looked forward to them! I initially went monthly for acne facials the first year. Then the last few years I had not been as consistent due to travel, financial and time constraints. However, during the time I was able to go, I started seeing both Kelly and Pamela as it became harder to schedule with Cassie. They are both extremely thorough and you can tell they are both passionate and invested in providing you with amazing service! Pamela was who I had been seeing more of when I was going consistently and I can say she is a gem as well. She takes her time and is also very easy to talk to and to ask questions! Overall, I wholeheartedly recommend them all and am so mcfreaking happy with my skin and how much more confident I am because of it! read more

The reviews are true! This place is beyond amazing! I've only had my first appointment with Pamela and I feel like I saw a HUGE difference with my skin. Pamela took the time to go through the ingredients of the items that I used daily. She showed me the ingredients that I should look out for and the products that I should try to shelf away for a little while. She was not pushy with buying products that she recommended. She even gave me an alternative i could use for a drugstore sunscreen. I bought the cleanser, lotion, and drops that she recommended. I already see a difference in just changing my products! I didn't realize that a lot of my make up was what was clogging up my pores and contributing to my skin. She gave me amazing suggestions like trying the BareMinerals Original Powder Foundation. (If you're wondering about cosmetics that are non-comedogenic, then check out their blog!) I thought the entire process was so relaxing! (Even the extractions!) I'll definitely be back here for forever! read more

If u r looking for a salon like facial, dark room w tranquil music this is not ur place. I came here bc I wanted a facial from a professional w knowledge about adult acne. Yup, adult neck acne. Yuck. Pamela did a great job w extractions and recommendations on products wo being pushy at all. I'll be back! read more

Pamela was amazing to work with. I've been to other places and felt like I was overcharged for average service. I felt like she went above and beyond what was expected and the head massage was wonderful! Definitely recommend this place! read more

This place is absolutely amazing. As someone who has never had clear skin, it took a lot for me to even commit to going to see someone. Let's be real - it's embarrassing! After reading reviews, I filled out an intake form on their website and saw Pamela for my first appointment. These ladies really take the time to help you understand what is in the products you are currently using and why those ingredients may be clogging your pores. I switched out my entire skin routine from random things I would buy at Target to their Vivant line. More expensive, but in my opinion worth every penny...and better than aimlessly wandering makeup aisles not knowing what the heck to buy. I have learned SO much over the last 7 months about taking care of my skin, using SPF, and what each product does to help my skin. I had no idea what Mandelic Acid even was and now I want to use it on my entire body because it makes my skin clearer and smoother overnight! I also switched over to Bare Minerals foundation (a SKIN MPLS recommendation), even though I've always been a liquid foundation gal since I was skeptical powder foundation would give me the coverage I needed. Boy was I wrong - and now I need far less coverage anyway. Pamela is so sweet and helpful. I never feel judged, or like she is pushing products on me. She truly helped me find a skin care routine that has WORKED, and now I go in once a month for a facial and pick up a new product if I need to, based on my skin's needs. My face is the clearest it's ever been, and I feel like I can actually go bare faced if I want to, which has NEVER been the case. I have seen Pamela for a variety of treatments: microdermabrasion, extractions, dermaplaning, and she also helped me grow and shape my overplucked eyebrows. Do yourself a favor and visit this place if you're struggling with your skin, or if you need help with brows. Or if you just want a relaxing facial treatment! read more

I moved from Chicago where I had an excellent facial spa. My skin improved drastically after going there for a year. I did a lot of research when moving to MPLS on a place I could find a similar service, I thought I found it at skin MPLS. the second I walked in I was not happy the waiting room was crowded and not peaceful which I personally prefer when going to get a facial. My worker left me with many scars after my extractions which I have never experienced at other spas before. It was a waste of money and my skin is still recovering. Do not recommend. read more

This is an amazing place if you are looking for fast results! I was having some hormonal acne issues and I got in with Cassie quick and she transformed my skin in under a week. I can not recommend this place enough. I took every single piece of advice and used every product she recommended (even using her info on makeup recommendations) and saw results quicker than I think I've even seen in my life. If you suffer from adult acne or needing some kind of refresher for your skin, this is the place to go! I think being open to all suggestions really helped the speedy process in my skin's recovery, but I didn't find her to be pushy about the products at all. I found her knowledgeable and extremely patient with all my questions! Thank you Skin MPLS team! Excited to continue my treatments with you! read more

I'm so, so, glad I found this place! They specialize in acne solutions which was precisely what I was looking for when I discovered this place. If you book an appointment for acne services, they don't just give you a facial. You get a full consultation that goes through all the skincare products and supplements you use on top of an hour-long facial. They also do extractions with a facial to eradicate any congested pores. And I can't get over how amazing their products are! I used to go to Ulta and shell out hundreds of dollars hoping that higher-priced cleansers and moisturizers would solve my skin problems. I tried masks, night creams, day creams, exfoliators that would either do nothing or horribly irritate my skin, on top of outrageously expensive cosmetics. But Hannah suggested a simple regimen along with recommendations for cosmetics that are actually non-comedogenic. And believe me when I tell you, my face transformed within 3 months. Even after a year of using the same regimen while having to wear a face mask 8 hours a day, my cystic acne on my jaw is completely gone, the annoying bumps around my mouth and cheeks are gone, and if I ever get hormonal flareups, they're actually manageable and clear up overnight. I'm 25 and thought I was doomed to a life of adult acne, but it turns out I just needed a true professional to steer me to the right products and skin routine. I'm eternally grateful and can't say enough good things about this company and Hannah, my esthetician! read more

Absolutely changed my life. The skincare routine combined with my in-office visits with Pamela have reduced my adult acne drastically.

I had my first treatment almost 2 weeks ago and already my entire face is transformed. I never thought my skin would look or feel like this! I saw Pamela and cannot wait for my next appointment. If you're hesitant about booking here, do it! If you listen to your aesthetician and follow the routine they give you, you will see results. They also keep in touch with you after your appointment so if you have any problems or questions they will answer them in a very timely manner. I love this place! Thank you Pamela! read more

Cassie is amazing she walks you through every step and is very gentle. I felt like she truly wants to make my skin better and know just the way. My skin actually look better the next day! On top of the awesome service the energy in the office is so calm and tranquil! I will be returning soon! read more

Kelly has literally transformed my skin. I have suffered with bumpy, acne-prone skin with cysts my entire life. I tried everything over the counter and prescription that I could find and nothing ever worked. Weekly appointments and the amazing products have changed my skin and I can now face the world without makeup, something I never imagined would happen. If you're looking for a miracle, don't wait, book an appointment now! read more

THE.BEST. Just moved here from Chicago and I am in love with this group of ladies. From brows to dermabrasion to micro currents to facial peels they do it all and they do a great job! They have spent a ton of time doing research to understand their clients skin needs and they have me on products that are life changing. No Botox needed when they get you on a regiment! Highly highly recommend Cassie and her crew. You cannot go wrong with any of the ladies there! read more

I saw something online about dermaplaning and looked up local practitioners. Cassie was delightful, and as someone who has never tried the procedure before, she did a thorough evaluation prior to the treatment and explained the process throughout. I Highly recommend both Cassie and dermaplaning! I can't wait to try out some of the other services she offers. read more

Why didn't I start going to Cassie earlier??!!! I have struggled with acne scarring since I was in college and never understood the importance of investing in my face products. After a 30 min consultation with Cassie she helped get me on a regiment tailored for me and it has made such a difference in my skin... I can't even believe it. I rarely write reviews but I had to for this experience!! read more

Cassie is sweet and kind and totally has transformed the way my brows look!! Highly recommend her. She is a true professional.

My skin was the worst that is has ever been, I needed a new skin care regimen with some new products and help with my acne so I decided to book an acne clearing facial with Cassie & I am so happy I did! 2 days later and my skin is already clearing up :) She is so nice and helpful and recommended makeup that is acne safe also! read more

I saw Kelly for a thirty minute facial today. Upon arriving she made me feel welcome and there was hardly any wait. She is very calming and provided stimulating conversation. One of the best facials I have received so far. The space was very comfortable and relaxing. I also really liked the products that were used. Would recommend to anyone looking to clear up their skin! read more

I've been seeing Pamela for a couple of months now, and she's been incredible. She made a remarkable difference to my skin in a short amount of time; it looks better now than it has in years. Pamela also followed up on treatments with research and personalized recommendations that must have take some time/work outside of our regularly scheduled appointments. I never had the sense that she was pushing products on me or recommending more treatments than I needed, which I greatly appreciate. Her genuine concern shines through, and she's friendly and open, able to put you at ease. Very grateful for all she's done for me, and happy to recommend her and Skin MPLS. read more

My first time going to an esthetician was here and holy crap they are amazing! I've only been twice but both times Pamela has cleared up my breakouts! She's awesome! Thank you! read more

Cassie has been the life saver to my acne ridden face! I've been going to her for a year and a half and I never thought my skin would feel and look this smooth!! The Vivant face cleansing system is miraculous! Then I did the ProPeel and my skin is practically baby smooth! Thank you Cassie for everything! read more

Cassie is wonderful! I went in for a wax and tint and she made my brows look AMAZING. I'm in love. I told her that I have been suffering from a bit of acne - she helped guide me in the right direction to help diminish it. I am SO grateful. I'll be recommending her to all of my friends! read more

Cassie has made a world of difference in the transformation of taking my brows from okay to really everything I could have hoped for. I am TOTALLY pleased with the results and the price is very fair for the attention to detail that you receive. I have been looking for a while to find someone who could do a better job at shaping than what I had experienced in the past. She is a very sweet person as well and can highly recommend her! I look forward to my appts, as my brows look the best they have in years. read more

I only wish I found Cassie and Kelly sooner! I cannot say enough nice things about them. I was extremely hestitant as I've struggled with adult acne and felt like I've done it all. I also did not want to pay a fortune on all these new products and facials. However, it's affordable and has been amazing, and honestly worth every penny. The texture of my face and overall has drastically improved. They are extremely knowledgeable and I'm thankful to have found Skin MPLS! read more

After seeing Cassie for several facials my skin is the clearest and smoothest its been in years. She's thorough, super knowledgeable, diligent and honest. I changed up my skincare and makeup products based on her recommendations and noticed results within days. I plan on continuing regular facials with her -- I'm thrilled! read more

After seeing Kelly for an eyebrow wax and facial treatment at Skin MPLS, I would highly recommend her to anyone. Kelly provides a very professional, yet comforting atmosphere that helped me relax through the course of my appointments. I will definitely be returning to see Kelly again, as my experience with her has been superb. read more

Cassie has been waxing my eyebrows for the past year. I will never EVER let another person get anywhere close to them but her. I get so many compliments on the brows! Cassie is professional, kind and a great listener. She understands my skin's needs! Plus she gives a super relaxing facial! Go see her! Your eyebrows will thank you gladly!! read more

Best facial and waxing service I've ever had. Cassie is absolutely amazing! I used to break out after each eyebrow wax but not at Skin Mpls. Cassie uses special equipment that prevents the breakout! She takes the time to understand my specific skin needs and tailors the service accordingly. After a facial service I feel like my skin is glowing and I feel very refreshed! read more