This is the worst company I have ever dealt with. They don't answer their phone or return calls. I ordered oxygen for a friend who needed it after a pneumothorax and she needed to fly home. They provided us with a portable oxygen system that was defective. The batteries ran out after 1 hour. we made it to Canyon City on our way to the Colorado Springs airport. once we got to the airport ( hours early) we were able to recharge the batteries enough that they let her on the plane to Denver. Batteries ran our before she reached Denver. She had enough time to recharge batteries at DIA. Batteries ran out 1/2 hour into her flight. United was wonderful and she used their emergency oxygen bottles. When I went into AeroCare to complain they said it wasn't their fault and that they had no way to test the batteries. They did not comp her the Oxygen and charged her $800. They are AWFUL read more

Update on my review from two weeks ago. They still have not rectified the situation. They still will not give me back my oxygen tanks. That I own. They stoll them from me. I have a anxiety disorder. And it takes me an half hour to get to the emergency room, when I need it. I live in a rural area. Emergency room doctor told me to have it on hand. I told him what they did to me. He said he's was going to report them. They have no empathy or concerns for your well-being. read more

I am posting this on behalf of my mother and her husband. He writes: Absolutely horrible. My wife had multiple broken ribs and a partially collapsed lung along with multiple other fractures after a ski accident at Monarch ski resort on December 15th, 2023. She was released from Heart of the Rockies Regional Medical Center in Salida, Colorado on December 17th on oxygen therapy, and we were supposed to have several tanks for the 14 hour drive home. However, we were given a portable oxygen concentrator. This machine was inadequate as its maximum setting was 2L and she was on 3L while sitting and 4L while walking. In addition, fully charged, it only lasts one hour. Mike assured us the machine was in good order and fully charged. However, it was not fully charged and defective. We plugged the unit to our vehicle, and it blew our fuses. Then, we stopped by a truck stop using the A/C power cord and I charged it fully, but it died again in half an hour. My wife had a partially collapsed lung and was turning blue as we drove through the middle of nowhere. We came upon Lamar Colorado where where we called 911 from a truck stop and she ended up back in the hospital. All because the machine wouldn't work. I charged the machine for 3 hours while she was in the ER where they said her O2 was dangerously low. I thought that after charging it for so long it would work but, sadly no. It died again half an hour later. I tried to charge it again but, this time, it would not accept a charge. The unit was dead in the water. So, my wife struggled to breathe the rest of the way home turning blue multiple times and ended up in the hospital in Tyler, TX as a result where we are awaiting test results to see if she has permanent brain damage and/or heart damage as a result of oxygen deprivation thanks to this company's negligence. If you value the lives of your loved ones, avoid this company like the plague. Full review will be on Facebook. read more

Aerocare in Salida demonstrates the problem with having only one source of needed CPAP supplies/service in the area - poor service. Astonishingly poor customer service in the years I have been forced to use them, no way to contact them on the phone unless I am willing to wait in a queue (it's a toll call) until one of their people deigns to take to my call. "Your call is important to us" - yeah. No. A physician's order sat on one person's desk for three months before she called to apologize for not noticing it for all that time. Hey, it's only my lungs... If I had any options other than Aerocare, I would certainly jump ship. read more

My husband died because they didn't know how to use bpap machine. Tech wendy talked to my daughter weekend before...laughing saying she would u tube it...homework for the weekend....st.joseph respiratory couldn't believe it knowing our situation of life and death we are home 4 hours and concentrators failed..we call them....two hours they show up...wendi.cant.figure it out says oh I played with this machine Thursday all day....laughing and smiling while my husband grasps.for air....goes out and gets a manual.. Like a car manual....calls pueblo. She says oh must be machine....brand new machine....that was tested at hospital....I knew more than her. They robbed him of life because of training. The lady that came from pueblo the next day said I would be getting a call from management still waiting...we don't have many options In our community. Sure miss Fred and Deb Jackson. I'm on oxygen no service since 2/21 /2021..... they know the disservice they did to my husband and our family . Wendy laughing and going through manual like we were checking a check engine light cuts me to my core even today....my prayer is that no one goes through the grief we suffer everyday for under trained technicians. I wish I had never brought him home from st joseph to the inadequate training of our local oxygen unit.... still nothing from main office....I struggle everyday without the love of my life....there was a point in our nightmare that Wendy is holding up to oxygen cords not knowing where to put them and laughing....ambulance had to take over....very sad....I pray no one else suffers our heart ache because of non trained people. read more

If there was a zero rating, that's what they'd get. They have never heard of "Customer Service" and/or "Satisfaction" Do not return calls. I used them 3 1/2 years ago when I started on oxygen 24/7. They would not process the medicare paper work, kept saying it was on someone's desk .... I switched to Lincare in Buena Vista and was proved with excellent care and friendly people. They have recently closed their office and I am desperately looking for an alternate provider. If you can avoid working with this company, do so. read more

My dad was at St Josephs in Denver, sister hospital to National Jewish. He had silicosis from working in the mines. They have this new machine that aerocare in Denver set him up with. We were told that when we got back home in the mountains, 3 hours away, that our local Aerocare would come and adjust the numbers to make sure he was getting enough air. They brought 3 concentrators and hooked the three together. Within a few hours after him getting home one of the concentrators failed. We called aerocare right away. It took them two hours to come to our house and bring a new concentrator and adjust the machine. The tech that came over just started pushing buttons on his machine. Hours passed, ambulance was there the while time, tech could not get machine right. My dad suffered through the night. He was stable just hours before, then it turned into a hospice situation. We were robbed of precious time because of a lack of training. Only good thing about Salida Aerocare was Johnny the delivery man. read more

They deserve zero stars but that isn't an option. Terrible customer service. Poorly managed and couldn't care less about returning calls, if they pick up the phon, or following up with their promises. They do take their payment out of your account right on time though. Go somewhere else, save yourself the headaches and frustration. read more

I've used AeroCare for my Cpap supplies for the last 5 years. I've gotten great service from them over the years. Whenever I need a technician to come to my house to service my equipment, I hear from them promptly about scheduling an appt, even though they come from Salida and I live in Leadville. The employees have always been knowledgeable and they call or email me when it's time to order new tubing, etc. Thanks Aerocare! read more

I believe that one star over rates AeroCare, a national healthcare supplier. I was forced to use AeroCare several years ago as the only Medicare-BCBS carrier in the rural area of Colorado. Since that time, ever -- and I repeat NEVER -- have my quarterly supply been delivered on time. A badly needed supply for CPAP and Oxegen has been delayed by weeks after the due date for no reason. I am close to my 90th birthday day and have the feeling they are waiting for me to die and just continue billing Medicare with not need to ship supplies. If you have any choice, I strongly suggest you find another healthcare supplier. read more