This is the worst company I have ever dealt with. They don't answer their phone or return calls. I…read moreordered oxygen for a friend who needed it after a pneumothorax and she needed to fly home. They provided us with a portable oxygen system that was defective. The batteries ran out after 1 hour. we made it to Canyon City on our way to the Colorado Springs airport. once we got to the airport ( hours early) we were able to recharge the batteries enough that they let her on the plane to Denver. Batteries ran our before she reached Denver. She had enough time to recharge batteries at DIA. Batteries ran out 1/2 hour into her flight. United was wonderful and she used their emergency oxygen bottles. When I went into AeroCare to complain they said it wasn't their fault and that they had no way to test the batteries. They did not comp her the Oxygen and charged her $800. They are AWFUL

Update on my review from two weeks ago. They still have not rectified the situation. They still…read morewill not give me back my oxygen tanks. That I own. They stoll them from me. I have a anxiety disorder. And it takes me an half hour to get to the emergency room, when I need it. I live in a rural area. Emergency room doctor told me to have it on hand. I told him what they did to me. He said he's was going to report them. They have no empathy or concerns for your well-being.

They take very good care of you. I have used Nepenthe for…read moreseven years and I have never been disappointed with their service.

I was traveling to Colorado Springs from Ohio with my daughter and our portable oxygen concentrator…read morewas not enough for the day trips we wanted to take. I called Nepenthe and they were so helpful (after calling 2 other agencies that refused to help me). My doctor faxed in a script and I was there picking up oxygen tanks the next day. I was so happy with them and found out that the one employee was actually an Ohioan himself! Thanks so much!

We reached out urgently to Oxygen Now at 8 pm with signs of altitude sickness. Steph responded…read morequickly and with kindness and patience. She met us and explained everything and even followed up with us once we left to see how I was doing. Her compassion just added to the oxygen doing its job and I was recovering that same evening. I appreciate her response after hours so much. I highly recommend Oxygen Now.

Oxygen Now was so easy and definitely worth the money to prevent and treat altitude sickness so my…read morefamily could enjoy our active vacation without headaches and exhaustion. They delivered right to our condo in Aspen! The owner and medical director are both very friendly, easy to work with and happy to answer questions. I highly recommend! M. Jones from AR

so easy to work with and very accommodating. We needed an additional on the 4th of July and it was…read moredelivered within hours. Michelle was absolutely delightful to work with. Oslo is highly recommended.

Our houseguest fell while skiing this week and broke the Tibia bone in her leg. She was quickly…read moresledded off of the mountain and taken to Aspen Valley Hospital where she was treated by an outstanding orthopedic surgeon, who later operated on her leg down at the Steadman Surgery Center in Willits. After successful surgery, we brought her back to our home wearing a long brace on her injured leg and given a pair of crutches for mobility. The following day our guest realized she could also benefit greatly by having a wheelchair, and asked us to help her either rent, or buy one. It was that simple request for a wheelchair that turned into a long and dead-ended search from Aspen all the way to Glenwood Springs where No One--not her doctor, hospital, surgery center, other med offices, nor any local retail vendors, churches--offered wheelchairs to rent or buy. That is, until I received a phone call back from Michelle H., the owner of Oslo Medical Supply in Aspen. Michelle said she totally understood our predicament, which is exactly what inspired this healthcare professional to start a medical equipment business in the Roaring Fork Valley. It was to provide and deliver rented wheelchairs and walkers to injured folks needing help. Thank You, Thank You Michelle for your Oslo Medical Supply company--you are literally One-of-a-Kind in this Valley!!!

They saved my trip to the Rockies!! When I arrived (unaware…read morethat altitude sickness was a thing) I messaged Alpine and many others in the middle of the night while nearly hyperventilating from lack of air. My heart rate was through the roof, I was nauseous, my head was spinning...I slept with my window open at 3° because I felt like I was suffocating. The check list for Altitude sickness, I checked them all! The gentlemen from Alpine messaged me back as soon as they opened (no one else messaged or called). He sent Becky who made sure I had oxygen delivered, set up and flowing within two hours. I rented for 5 days. They were over $250 less than the highest price and 24 hours faster than anyone else I researched who said they needed a days notice and/or would only rent for two days at a time. The service by Alpine was PRICELESS! I kept canned air with me for during the day while hiking, I do suggest that for anyone dealing with this. If I dare visit again I will have reserved with Alpine Oxygen before arriving! Signed, -Oxygen Addict!

My husband's portable oxygen concentrator rented from Apria stopped working late on a Friday…read moreafternoon at the Pitkin County library. We tried everything. We called 911; his oxygen began dipping toward 80. Within 45 minutes, even after library hours, while the victim was temporarily breathing from an EMS oxygen tank, Joe of Alpine Oxygen arrived with another portable oxygen concentrator and taught us how to use it. His timing and patience were exceptional. In addition, when he realized that our car's cigarette lighter fuse that charges the machine while driving was broken, he learned how to install a new fuse in our fussy car so that we could begin a road trip the next day! Joe is amazing, supremely competent and compassionate. I give Alpine Oxygen an A plus, unlike Apria, who are not really available 24/7, and who told us to go to the emergency room of the nearest hospital. Thank you, Joe and Brendan, who's also on it!

Very nice location right acrooss the street from the hospital. Nice people very efficient and fast.read more

While visiting Colorado Springs, I stopped by the AMS storefront to purchase a replacement CPAP…read moremask, after leaving mine at home. I purchased the mask on a Friday afternoon. The manufacturer's packaging had been unsealed, but I didn't notice it at the time. When I opened the package that night, I found that the mask frame was missing. AMS was closed all weekend, so I contacted them on Monday after returning home. They refused to issue a refund or exchange, or send a replacement frame since I was out of state. At $170.00 out of pocket, it was an expensive lesson on trust. Buyer beware.

My dad and I came in with confusion about a product after undergoing double jaw surgery. Ashley was…read moreso incredibly thoughtful and kind and genuinely made sure we got everything we needed. amazing employee and just amazing human overall. Thank you so much.

Searched for a catheter supplier in Colorado Springs for years. This company not only had what we…read moreneeded but always stay in contact with us to insure we get what we need and on time. They also handle all the billing to insurance

We got oxygen from them over a year ago. Planned to re visit the area and remembered to leave a…read morereview to warn others. We messaged for the deposit that was supposed to be returned for over 2 weeks straight to just be ignored and never get a response. They will take well over 100 dollars from you and will never return it. Use a diffrent service. 2-3 others offer the same service in the area. Hopefully those places don't steal your deposit the way this one does. All of our equipment Wawa returned on time in perfect condition. And we actually received less tubing then we ordered and paid for in the first place.

I rented a Single User Oxygen Concentrator from 24 Hour Oxygen for two nights in January of this…read moreyear, and per the company's instructions returned it behind the front desk at the Beaver Run Resort in Breckenridge before 10:00 am the morning of my departure 1/21/25, but never got back my $125 deposit. I spoke with a "Robert" a few times after my trip was over and he assured me I would get my deposit back. I even called once and a person who sounded like "Robert" answered and gave me a different name. I've also reached out via email and the "contact" portion of their website but have not heard back. It's only $125 but this feels like a scam. I would advise against doing business with 24 Hour Oxygen.

They have always been very helpful and friendly plus they had a good selection of the equipment I…read moreneeded.

went to get help for my auntys cart because it was stuck hanging out of the vehicle and the staff…read morewas very rude, especially this one lady at the front. completely ignored me to help the next person. not great customer service would probably be the best if you took your business elsewhere.