Unfortunately i was forced to hit 1 star when i really only wanted to rated 0 stars.
i contacted AERLogistics to handle some of our same day delivery package in which their dispatch is great and helpful, unfortunately my packages where pick up in which they have a value of 1200.00 dollars going to a very important customer of our's.
i receive a call from dispatch to let me know that our packages wont be able to be delivered do to a city glitch on the address finder/ i mention to them the proper city and zip code so dispatch said it was to late and they can either ship monday or bring back to our facility, i was told that their driver will be back in my city in a few minutes so they will call me to confirm either one of the options, so i called back to simply let them know to bring it back to me and not to worry about it that i would take that option. unfortunately i got their management on the phone in which he said he will not re deliver to me and can not re deliver regardless, he says that dispatch should have never said that. its sad but i cant believe dispatch has a way better customer service and understanding then management. so now my customer wont get his items till Monday and theirs literally nothing i can do about it. the biggest problem is risking the customer relationship and trust that our wholesale business has established and babied for many years. is not the packages is the service that every customer must receive. disappointed. read more