I was disappointed with how this location handled my membership when I was dealing with an injury…read more I had already missed several classes due to ongoing pain and reached out to place my membership on hold while I recovered. I was surprised to learn that I would be charged a $35 fee to freeze my account, even though the reason was a legitimate injury. When I explained my situation and expressed concern about losing credits I couldn't physically use, there was little willingness to work with me or offer an alternative solution. I was then told that canceling my membership was an option, but I would still be charged despite having accumulated credits from the previous months that I was unable to use because of my injury. As a customer, that felt unfair and extremely frustrating. Experiences like this are one of the challenges with franchise locations. Policies and customer service can vary significantly from studio to studio, and unfortunately this location's approach reflects poorly on the Club Pilates brand as a whole. I have several friends who attend other Club Pilates locations throughout the Valley and have had much more accommodating experiences when dealing with injuries or membership issues. I enjoyed the workouts when I was able to attend, but the lack of flexibility and empathy during an injury has left a negative impression.

Great Location However, front desk operation's are AWFUL!…read moreThere is a very unhappy negative unpleasant girl that is extremely unhelpful. Why do they hire these negative people at a positive studio?

I never knew this place existed until I came here for the grand opening of DNA Cards. I can imagine…read morehow busy this place could get, because an indoor sports venue seems perfect for Arizona's 120-degree summer! One complaint is the smell of sweat and mildew, with a mix of smelly feet. It was manageable, but definitely not pleasant.

Our soccer coach was able to secure some open space so our girls could practice (since it was 111…read moreoutside), which we were super grateful for. The main focus of the building is their batting cages and pitching tunnels. It seems like a great training space for baseball and softball players. There was a constant stream of batters and teams coming in and out. Our soccer team was down the way in an enclosed turf space and it was perfect for small sided drills, juggling, and foot work. Our team had so much fun training this way and mixing it up a little. I just kept thinking in the safe haven from the heat how the building has so much potential, but a lot of it is unoccupied. There is a large, gated in soft floor space, a restaurant space and an arcade type space. It would be awesome to have somewhere to do indoor training for other sports like soccer (goal shooting and accuracy) but also tennis (with a ball machine), lacrosse or golf. Anything needing long enclosed spaces with either machines or large goal/target set ups. It's quite loud, echoey, and constant cracks of the bats but there is seating all around for parents to wait and watch. You can definitely park down and get some work down with some headphones in though.

From the front desk, to the office manager and all of the supportive coaches, this place is…read moreamazing. I love absolutely love it here and I have never been a "Gym" person, but his place is special.

Brooke is it. Supportive. Not extra. Take her class. PERIODT. I've been a member for years and will…read morefollow her wherever she goes in the valley.

The Fitness Institute Arrowhead is, bar none, the best fitness facility around. Greg and his staff…read moreare always professional and welcoming. My trainer Nancy pushes me every single session. I highly recommend this gym!

After just a month the results I've seen as a 55+ guy with over a hundred pounds to lose have been…read moreremarkable. Not so much in the way I look (yet?) but a HUGE difference in the way I feel. First visit Greg asked me about my fitness goals and I said "I want to save my knees and my hips" Too many people 10 or more years older than me have had them replaced. My work takes me on roofs and gives my knees all sorts of abuse. Greg designed a workout unlike any I've had before, and within the first two weeks my knees hurt less. Now they feel better than they have in years. I know the stronger muscles around the knees are making a difference. On top of all that the REAL nutrition counseling, no shame, great atmosphere, etc make Fitness Institute a perfect fit for me and people like me.

I love Jotina and am so happy I found her. She does great work. You won't get the standard massage…read moreschool boiler plate from her. She is attentive and loves what she does. As a hygienist I regularly see a massage therapist and after my last one moved out of state it's been hard to find someone good. Don't hesitate if you are wanting quality.

I was in search of a craniosacral therapist to support me as I heal from a chronic illness, and I…read moream so glad to have found Jotina. She is a true healer. The calming atmosphere she creates combined with her expert knowledge and technique open the door for healing and deep relaxation. She truly cares about her clients and their well-being. I always leave feeling calm and more connected with my body. I cannot recommend her enough.

I'd give this shop six stars if I could! We've been going here for years to equip our runners with…read morethe absolute best selection of runner's gear I've found in the Valley. Absolutely fantastic customer service... EVERY SINGLE TIME!!! You can expect them to happily receive you, size you, and then fit you for the perfect shoe for your running needs. And trust me when I say this, they know the sport and can advise you on every nuance you require!

They will set you up with the perfect running shoes. I was referred by several people after…read moreinquiring for a good running store on Facebook. I was very happy with the time and attention they gave to me. I bought a great pair of shoes with a 60 day return policy. Be prepared to spend some $. But for good running shoes, it's worth it.

The best in PHX for all things self defense related. If you want to learn how to defend yourself…read moreand protect your family, Nick is your guy.

Professor LaRosa has been an excellent resource for me, and helped me patch up a lot of holes in my…read moreground game. He's patient, technical, and personable. Every time we train together the time just flies by! Come talk to him if you want to up your game.