Good fast service... I am just starting to ride again and they took time to help me get started…read moreagain... Thanks

Fixed my flat tire quick. They were very helpful and friendly and explained what I needed to know.read more

Went in with absolutely no experience and a broken 15 year old RC car. The gentleman at the front…read moreasked if I needed help. I explained I wanted to get it running, didn't know much at all, and had a general idea of what I was looking for. He immediately jumped in to disassembling the car and explained everything I would need with a breakdown of price and a comparison of quality. He spent a very long time assisting me and even opened a fresh motor off the shelf just to test my car. He did not try to sell me anything I didn't need. In the end I left with a new car after adding everything up and realizing it was a better choice. I only interacted with the hobby side of the store, but the bike desk service seemed great from the probably 30-35 minutes I was in the store. I cannot recommend this place enough!

Great stock of Cycles and generous selection of model aircrafts, boats, and pre-built cars for RC…read moreenthusiasts! @ Al's Cycles & Hobbies in Medford, OR. I happened to stroll into this establishment with a friend and it was clean, organized, and full of inventory. There were also several employees on hand who answered questions, helped with cycle sells & repair, and searched for specific hobby items, parts, etc.

I live in Brooking, Oregon and I needed support to correct a DI2 issue, I was unable to find anyone…read morewithin 70 miles of home, I reached out to like minded cyclist that has lived in Medford Oregon since 1978 and he suggested FlyWheel Bike Solution ... I made a call to Peter "the owner" arrangements were made for the following Friday, Peter open an hour early to work on my Bike, Firmware Upgrade, New Dura Ace Chain, Rear DerailIuar Breakdown, Bar Tape, Gel Pads along with 3 hours labor.. The Cost was Far Less than Expected .. Couldn't have been more Satisfied

Amazing bike shop with great customer service. Peter is the guy to get things done. My favorite…read morebike shop in the world. Very honest and very fair. Super knowledgeable.

Super great communicators and got us completely set up before venturing out on the Bear Creek…read moreTrail. Great equipment and super helpful all the way through. Reasonable prices and a couple of really nice technicians!

I decided very last minute to rent an e-bike while I was in town and I'm so glad I did! The…read morewebsite didn't show any availability but I called anyway and reserved a bike. I was late to my reservation because I forgot sneakers and needed to make a quick purchase. They were very accommodating and adjusted my rental time and fee. Tory was such a help. She directed me to the Bear Creek Greenway and made a recommendation for a restaurant along the trail. I biked from Ashland yo Medford and stopped at the Phoenix Plaza Civic Center for an event and got some wings at the Phoodery. Theres a little bath from The greenway to Clyde's restaurant at Blue Herron Park. Easy access. Super fun day! So glad I rented from them. Great service :)

Remember when thrift shipping used to mean tons of great finds at affordable prices? Well it still…read moreexists here! An extremely wide selection of gently loved outdoor and sports gear for all ages. Service is always very helpful. Gear rentals (bikes, winter sports), bike servicing, and consignment also available apparently. This is a local gem.

Great gear at a great price. Got some skis and boots! Recommended!…read more (Yelp wants at more characters in this review. )

Great service, best bike shop in town. Sometimes there is a dog in there, he is so sweet.read more

CARELESS SERVICE WITH TOTAL DISRESPECT OF CUSTOMER'S TIME & SNOTTY ATTITUDE…read more ALSO THEIR "FREE" ONE-TIME TUNE-UP IS A SCAM Bought a brand new bike from here and they promised me a free tune-up and said to bring it in after a month for that "free" tune-up. Brought it in the other day and I had collected a list of 4 items that were tune-up related that were really out of tune. Turned my bike to a British sounding gentleman which I thought might be the owner, I texted him my list of tune-up related issues and he showed me the phone and said "Got it, we'll take care of it", I even explained to him each of the following items directly to him in person: * Something is rubbing in front fender area especially when riding & steering, the harder I steer the more rubbing sound * I feel a click noise / feeling coming from left pedal when actively pedaling, with every pedal swing I hear/feel that click, does not happen from right pedal. * Last 7th speed a little harder to get into compared to the rest, not sure if that's normal. * Rear fender makes noisy vibration sound when riding over slightly imperfect pavement whereas fender in front is nearly perfectly silent. Picked up the bike from them today, there was a young guy there flirting with a customer or something, he paid attention to me just enough to hand me the bike. I told him "I can't really see if everything is fixed because the road here is extremely noisy but I'm sure you took care of everything" To which he said "Uhmmm, I don't know anything about any of the issues you're talking about, I just followed the standard free-tune up checklist" One of the issues didn't require a quiet road to test on which was the 7th speed issue, I asked him "Is it normal for it to have a harder time getting into 7th? He basically told me in a fancy way that the bike is a low cost bike and they don't make them as good, this is a $700 bike he's talking about, then he admitted that he didn't really remember the issue because again he didn't even have the list that I texted to the British sounding guy I dropped it off to. So basically these people had me drive 30 minutes all the way to the shop and back TWICE and didn't fix any of my issues and apparently didn't care one bit because it was a free "tune-up", why even offer a free tune-up if you'll completely IGNORE the customer and not do anything at all with the tune-up focus items the customer gives you. I gave them a full detailed written up list and they just carelessly trashed it apparently, so I feel like it's a SCAM to offer people a free-tune up if they buy a bike but they don't actually do anything during the tune-up. Will never take my bike here again and will never buy a bike from here again.

Bill in the shoe department helped us last week with the purchase of hiking shoes for me. He was…read moreprofessional, kind, and empathetic to me with specific needs from a previous foot surgery I had. Tony was pleasant at checkout too. Please recognize these guys for their spot on customer service. Much appreciated!

My husband fell for the REI credit card offer. They told me twice at the counter that we get 15%…read moreback when we use the card (too good to be true) and then again on a visit 4 days later, the same guy clarified that when we received the Card, we would get %5 off the purchase that we could use pretty fast and that the other 10% applied later somehow. It's on the Capital One website or in the paperwork that came with the card; it never mentions this 15% or other mysteriously applied 10%. The guy was a manager. We'd better get our $100 bucks as promised for using the card. Not worth it, stick to better cards.