AVOID ADVANTAGE TOWING. I would give them zero stars if I could.
This was one of the worst experiences I have ever had with a business, and I believe I was deliberately misled so they could turn a simple tow into an outrageous storage bill.
Allstate Roadside dispatched Advantage to tow my 2025 BMW i7 about 30 miles to the collision center. When the driver picked up my car, he told me that taking it directly there that day would cost me HUNDREDS OF DOLLARS out of pocket because of the mileage. He told me the alternative was to let Advantage keep my car overnight at their storage facility and they would deliver it to the collision center the next morning without me having to pay those huge mileage charges.
I relied on what he told me and agreed.
I later found out the additional charge to take my car directly to the destination was apparently only about $45 - NOT the hundreds of dollars I was told.
And what happened after they got possession of my car? It wasn't delivered the next morning. They kept it at their lot, stopped responding to my calls and requests to move it, and then demanded THOUSANDS OF DOLLARS in towing/storage-related charges from the insurance company before the car would be released.
I was lied to about the cost of completing the tow so I would agree to let them take my car to their storage facility, where they could then generate a massive bill. I consider what happened to be fraudulent and I am filing complaints regarding their conduct.
As if that wasn't enough, after getting my BMW back I discovered that a $300 bottle of cologne that had been inside the vehicle was GONE. I am reporting the missing property separately as well.
A simple 30-mile tow turned into a THREE-DAY ORDEAL involving thousands of dollars in disputed charges, unanswered calls, my approximately $120,000 BMW sitting in a storage lot, and personal property missing from my vehicle.
I would NEVER voluntarily allow this company to take possession of one of my vehicles again.
If Advantage Towing is dispatched for you, I strongly recommend documenting EVERYTHING before they touch your vehicle - photograph the interior, photograph your belongings, record the mileage, get every price and promise in writing, and know exactly where they are taking your car. read more
