I hired Advantage Tile and Grout Cleaning to re-caulk a bathroom in a rental unit I own in December, 2016. I clearly explained to the Advantage employee that I needed him to re-caulk and/or seal up all seams or gaps in the bathroom in areas where water comes in contact because there was a slow drip coming from the ceiling in the basement directly below this bathroom. (After calling my plumber, he told me that slow drips below bathrooms are nearly always caused by caulk problems, so he instructed me to have the caulking redone first, and if the drip continued anyway, we'd know the problem was something else.)
The Advantage employee told me he understood what I needed and the problem I was trying to solve, and then said the price would be $300. I felt that this price was quite steep, but because I wanted the job done quickly to see if I could stop the drip, I didn't object and agreed to it. (I have since found out from 2 other contractors that this price was completely unreasonable for the amount of work involved and supplies needed -- an hour at most and 1-2 tubes of caulk -- one contractor described the price as "outrageous" and the other even used the word "gouging.")
Well, the drip from the ceiling below continued, so I called my plumber right away to come find the problem. Immediately he found several seams and gaps that had NOT been caulked, particularly in the shower, and said this was definitely the cause of the continuing drip. So I had to pay my plumber $125 (standard minimum for most plumbers) to come and tell me that Advantage did not complete the job I paid them to do. He said finishing it would be 10-15 minutes. Oh, and now I have to pay for a drywall repair in the ceiling below because of damage from the continued drip, as well.
Trying to be reasonable, I called Josh right away and explained to him that the job I paid him to do was not complete, I was being told so by a licensed plumber, and I'd like him to send someone to come finish it. Instead of just taking care of me, Josh proceeded to give me some long, involved explanation about how he directs his employees to caulk some things, but not others, then lots of stuff about linear feet, etc., etc., hem and haw, duck, dodge, weave -- you get the idea. (It's important to note that none of these apparently super-complex technicalities in the world of caulking were ever shared with me BEFORE the work was done -- I just asked them to caulk up all of the seams and gaps in the bathroom, and they said OK.) So I just let him know that I wasn't satisfied with the work for good reason, a third party is also saying the job wasn't done right, and I asked if he was planning to make things right.
"No," was his answer.
Josh can say whatever he likes in response to this review, if he chooses to, but these are the plain facts. And facts are facts.
So, you've been forewarned about Advantage Tile & Grout. I really don't want what happened to me to happen to anyone else, so that's why I took the time to write this review. Hope it helps. read more
