I want to recognize Maria for the exceptional customer service she provided when I called the…read moreoffice to make an appt for my mother. She apologized for the approximately 10-minute hold as soon as she answered the phone, acknowledged the wait, and kindly explained that they were short-staffed. Her tone was warm, professional, and genuinely caring. I usually dread calling to schedule appointments because I'm often on hold for 20 minutes or more. In my experience, the person who answers rarely acknowledges the wait or apologizes for it, which can be frustrating. Maria made a lasting impression because she treated me with kindness and respect from the moment she answered. I wanted to take the time to recognize her because she truly deserves it. She is the kind of employee every healthcare organization should strive to hire and retain. Thank you, Maria, for making what is usually a stressful experience a positive one.

I normally don't leave reviews but I thought this could be helpful for management because this is…read morefrustrating. I was notified by my doctor that I needed an x-ray. It was very last minute, so no appointment was available. When I called the office, they stated I could do a walk-in. I asked how long it would be and the person on the line said there was no wait at the moment and no one in the office. I left my house immediately and was at the office in less than five minutes. When I walked in, the lobby had six people waiting. I expressed my frustrations because the receptionist said it would now be at least an hour wait. I don't believe they were truthful when they told me there was no one at the office because another gentleman in the office also claimed the same experience. He told me when he called, they said there was no wait and when he came to the office, there were people there and all of a sudden there was a wait. It's frustrating when they are not upfront and not telling the truth just to get you in the office.

Having been to this urgent care several times, I can attest that it is indeed "fast!" Dr. Azeem and…read morehis assistant are wonderful and efficient and skilled. Both visits, my wife and I were treated with kindness and respect, and we both feel we received excellent care. The office is spotless, and parking is easy (just enter from the St. College side.) I highly recommend The Fast Urgent Care in Brea and Dr. Azeem!

I had a very disappointing experience with Dr. Azeem. I went to this urgent care for multiple itchy…read morered bumps that I believed were insect bites. He diagnosed the condition as contact dermatitis and prescribed oral antibiotics and oral steroids for one week. He also advised me to pay $250 in cash instead of billing the visit through my insurance, which made me uncomfortable. Because I was concerned about taking these medications without being certain they were necessary, I later consulted a dermatologist. The dermatologist diagnosed the condition as mosquito bites and advised me to use hydrocortisone cream. The bites healed within approximately three days with the topical treatment. I understand that medical opinions can differ, but I was very concerned that I had been prescribed oral antibiotics and steroids when the dermatologist determined that only a mild topical cream was needed. Based on my personal experience, I would not recommend this practitioner.

So this is an updated review from a previously updated review ... Follow along, I'll explain…read more After leaving an a updated review of a not so pleasant second experience, the owner and ultrasound technician both made it a point to get a hold of me & and not only apologize for my previous experience, they offered to give me a rescan at no charge. The only reason behind them doing so was to offer me the experience and service that I deserved. I went in today for my rescan & was greeted by the owner herself. What a wonderful person she is by the way! It looked like she had hired a few more people, which is great because this will minimize interruptions for the working tech. I was quickly taken back to the room and the scan began. Both the ultrasound technician and the owner were working together to get the best picture possible (again, I have an anterior placenta, so understandably it's difficult) they managed to get some really good pictures! The owner was very patient & she was genuinely interested in catching the baby's features in every picture she could capture. She always asked if I was ok or felt uncomfortable, It was a great experience from beginning to end. It was a pleasure coming back & the owner was thankful that we did and that we gave her the opportunity to regain our business. The fact that she went out of her way to make sure I had a perfect experience really shows how much she values her customers and her business. I respect and appreciate that. Thank you for the great pictures ladies :)

The ultrasound itself didn't feel very thorough. Usually the technician would point out different…read morebody parts and make your time there feel very personable. Unfortunately we did not get this experience here. Complaints: -I'm pretty sure we did not get the full allotted time we paid for. -the ultrasound felt rushed and very impersonable. -technician really didn't communicate much with what was going on. -the pictures we received were pretty crappy. I've received better pictures when the fetus was 7 weeks old. Overall we went wanting to get a better feel/bond with the baby....but we left very disappointed and jipped!

Plenty of patient parking…read more Clean building/office. There are different departments in this building. Lots of patient seating area in Suite 200. Easy to check-in. Have to check in 15 min before appointment. And then wait 10-15 min after your appointment is when they call you. While the assistant takes your weight and do the health history questionnaire, you have to wait more time for the doctor to come in your room. Appointment at 11:40, came there 11:15, they called me 11:55 and then waited for doctor in the room for around 12:15. Bring your own water bottle; they don't have water fountains or water for patients to drink while you wait. They don't have walk ins for lab anymore. I fasted cuz I wanted to do lab after doctors appt. Have to be appointment only now. St. Jude providence sold their lab to LabCorp.

I really like st. Jude before, recently not su much and made me feel even stressed just to have…read moreappointments with them. This year, I changed my PCP from Jennifer Lu, MD to Angelina Sidharta MD. Since then, this becomes miserable experience with St.Jude. The 1st time, there's an opening and I scheduled appointments since my leg was in pain. That was happened on Friday and Monday I took day off since it was still in pain and Tuesday for doctor appointment. In the morning of the appointment, they called me if they need to cancel my appointment and reschedule. The been calling me since then to reschedule. How convenient for them! Today, they called me again. My husband and I have doctor appointments tomorrow and only within 24hrs they called and mentioned for my husband insurance if not assigned to Dr. Sidharta and need to reached if I don't have registrations changed notification from his insurance. I'm at work and this makes me crazy since I'm not able to work because of this whole situation. Only notified patient within 24hrs. How very convenient for them. The assistant name is Josiah, the one kept calling me. St. jude, I know you can do better.

Just got two CT scans here in two weeks time period. The first was no contrast and second was with…read morecontrast. You basically arrive 30 minutes early to fill out a questionnaire that they suggest you do it online before arriving. You go to your perspective line and checkin. If you have a referral they'll take it from you but they normally already have it from the primary care or specialist doctor. Your wait time varies but mine took no more than 10 minutes. My first scan was quick as you undress and put on a gown and instructions were easy to follow. As for my second scan I was poked multiple times which irritated me but it got done and I was on my way. I thought overall they were efficient and I got out of there quickly. They have plenty of parking outside. If referred again I'd choose this location.

This review is for suite #208. I had a very disappointing experience. My 8:30 AM ultrasound…read moreappointment was canceled by the office, but I was never properly informed. Because I was instructed to fast (no food or water) before the exam and arrive at 8:10 AM, I followed all of the instructions and drove to the office. Before my appointment, I received multiple phone calls from the office. Each time I answered, there was complete silence. No one spoke, and no voicemail was left. When I called back, the office was closed, so I had no way of knowing that my appointment had been canceled. This is very concerning. If you're going to cancel a patient's appointment, please leave a voicemail or send a text message. Patients shouldn't have to guess why they're being called, especially when they're fasting and driving to an early morning appointment. When I shared my concerns with the front desk, I expected some understanding. Instead, I was told that "most people prefer phone calls." That completely misses the point. My issue wasn't that they called. It was that no one spoke, no voicemail was left, and no text was sent. Even if I were in the minority, basic communication is still important. I wasted my morning, drove to the office unnecessarily, and fasted for no reason. I hope this office improves its communication so other patients don't have the same experience.

Never had any issues here, I prefer the Fullerton location over the Buena Park one due to proxemics…read more+ friendlier staff at Fullerton Dellyn was my ultrasound tech and she was extremely professional, informative, and patient with me as this was my first ultrasound Scheduling was fine as i was able to match their earliest availability and there were no issues with my insurance

My husband and I both were sent to Shin for MRIs by our separate doctors. My husband for his spine…read moreand me for my shoulder. The front desk, although not overly personable, are friendly and efficient. We each checked in with ease on both of our visits. The lobby has a few chairs, however there is room for more and I suggest they add some additional chairs as during both visits patients were standing for part of their wait. Bathroom is clean, office is tidy. Wait times for each appointment were not bad at all. Scheduling our appointments was also within a reasonable time. Parking is marked on the street for Shin patients at no cost, which is nice because this area is really tough to find easy parking and what is easy to find will cost you. Only one of our visits were we able to take advantage of the reserved spots, but very nice that they have them available. Now to the MRI. My husband is very claustrophobic and told them both on the appointment setting and in the office prior to the MRI. We both felt that the techs could have been a bit more sensitive to that. He felt like he was barely on the table when they shoved him into the machine without saying a word or warning. He was not mentally prepared for this. My husband is definitely no wuss, trust me, he's a rugged man's man through and through, but his claustrophobia is straight up real. His 45 minute MRI was cut short to 10 minutes because the anxiety got too high for him. The anxiety is not the technicians' fault, but maybe had they been a bit more sensitive to his phobia and gently eased him in, it may not have been so bad. He did return a week later with some comforting valium and the awareness that he would be flung down the chamber like a dude at a water park. He successfully made it through that second test. Now he's prepared. During my MRI, I did notice that they get you done in a hurry. It did not bother me one bit as I have no claustrophobia at all. Paying attention to the swiftness of the loading into the machine, my husband was right, they get you in fast. My headphones weren't even on my ears yet and away I went into the canal. But, again, for me it was fine, just noticing it since my husband was so sensitive to it. All-in-all, Shin was a great place to have our MRIs done, the ease of appointment setting, the wait time, the efficiency, the parking. Great job with all of this!! Our only suggestion is that when you have someone with true claustrophobia, a little extra care, compassion, and preparedness would be nice. Great job Shin! Would have no problem returning... and honestly neither would my husband, he'll just need the valium and the self-given pep talk first.

I had a wonderful experience with the team of the MRI department I recieved an admitting form on my…read morephone prior to my appointment it helped me save time in the office. When I got there I was a half hour early I was told to wait until I was called. they explained everything about the process and got started, before I knew it I was done got dressed and left very happy with the personnel they have working there. Thank you!

I've been here twice. Excellent service each time. Receptionist is very friendly and helpful. The…read morex-ray tech made me feel comfortable and helped me through it. I had a few MRI'S done each time. After each one and in the middle of it, she asked if I was ok. Office is clean and I'm always in and out. Glad they use this company. I've been to other places and I can't say the same things about them.

I was able to get my scans done within today's the girl who assisted me was very helpful and…read morereturn my call promptly. Now I'm just waiting for my results. It's been five days.

Called and was able to get same-day appointment yay! The staff were nice and efficient. They are in…read moreRH Medical Bldg pretty new updated business building easy to locate with signs to the office.

The best urgent care you could ever go to. I come here frequently with my family. We are always in…read moreand out. It's never crowded. They never make you wait and they're just the greatest. I also want to give a review for PA Carol Kwak she has amazing bedside manner she does grade it her job. I'm feeling 100% better today because of her and I just want to thank this urgent care that I didn't have to go to the hospital and sit there for eight hours. I was in and out of this place in one hour great job guys. I hope we never lose this urgent care it's outstanding.

This was one of the most disappointing experiences I've ever had at an urgent care…read more I had been dealing with shingles for a little over six days and had been prescribed Valtrex beforehand. I woke up from a fever nap with significant ear pain, redness, and small lumps around my ear, which was concerning to me because I was worried the infection may have involved my ear. That was the primary reason I decided to visit urgent care. The nurse was professional and completed the usual intake, including taking my blood pressure and asking basic questions. Unfortunately, my experience with the physician was very different. When the doctor came in, he asked why I was there. I explained that I had shingles and that my main concern was the new ear pain and soreness. He asked me to lift my shirt to look at the rash and simply responded, "Yup, good ole shingles." He did not ask when my symptoms had started, how they had progressed, or many of the other questions I would have expected during an evaluation. When I specifically brought up my ear pain, his response was simply, "Unrelated." I was then given a packet of recommendations and a prescription for the generic version of the medication I was already taking. The doctor did not take the time to explain the recommendations or discuss why prescribing essentially the same medication was necessary. I also explained that I had been bedridden for approximately four days because of my symptoms, but I did not feel that this was meaningfully addressed. I asked for a doctor's note for the days of work I had missed. The doctor said he could provide one, but only beginning on the date of my visit. I understood that limitation. I then asked for his medical opinion regarding when it would be appropriate for me to return to work. His response was essentially, "You tell me when you want to go back." That was extremely frustrating. As the medical professional evaluating me, I was looking to him for guidance about when it would be medically appropriate and safe for me to return to work. I paid $165 out of pocket for this visit. I left feeling like I had received very little information or guidance for the money I had spent, and I was still concerned about the ear pain that had prompted me to seek care in the first place. What made the situation even more frustrating was that the written information I was given specifically stated to seek medical attention right away if experiencing ear pain or ringing in the ear. This directly conflicted with what I had been told during the appointment--that my ear pain was "unrelated." I understand that urgent care visits can be brief and that physicians are busy. However, I expected at minimum to have my primary concerns properly evaluated, to have my questions answered, and to receive some guidance regarding what symptoms I should monitor and when I should seek additional care. I ultimately left the clinic more concerned than when I arrived and am now considering going to another urgent care to have my ear properly evaluated. Since I am paying out of pocket, having to pay for another visit is especially frustrating. The icing on the cake was I had to go to the Ralph's located in the same plaza since I've been bedridden. seeing the doctor walk into the same Ralph's a minute after me reassured he seemed to rush me out just so he could take a lunch. I can only speak to my own experience, and perhaps other providers at this location offer a different level of care. However, based on my experience with this particular visit, I was extremely disappointed and would not return to this provider.