Everything went well. I go from place to place, rating and exploring. This place is wonderful and…read morethe people are courteous.

Horrible customer service. Tesla accepts orders for cars, takes non-refundable deposits, then…read moreproceeds to cancel them only offering deposit back when the car has been discontinued and prices increased. Customer support is horrible, no escalation channel, it's extremely sad how little Tesla cares about its community and customers.

Recent oil change and inspection experienced sharper customer service, improved soft skills;…read moreservice quality is a constant. A 5 star experience. It influences why customers will keep leasing or buying cars from them.

I rate sales associate Andrew a solid 5 stars. My daughter and I bought 2 cars in Dec. His during…read moreand after sales support is a solid model to keep customers coming back. My 2026 Sorento X Line came in with cross bars on the roof racks. The paperwork said dont open sunroof with roof racks installed. My husband and I tried to remove them but couldn't. I went to Kia of Huntington 1 mile from my home to have them show me how to remove but they wanted to charge me 250 dollars the hourly rate. I called Andrew he said make a service appoint and come back to them. Couldn't get a service appointment for a month. I stopped by Andrew stopped eating came out to the car and removed them for me.​

A random search of Used Cars near me brought me to salesman Kyle Manuelian. I had never even heard…read moreof a Lincoln Corsair but it was in my price range so I figured I'd check it out. This was a no pressure purchase. I was looking at new vehicles, but I wanted to check out this used vehicle because it had all the bells and whistles. Kyle let me test drive by myself. I liked it. I sat down with the finance guy. I asked them to change the tires for me and it was a deal. I got my all weather mats, used but better tires than what was on there and the car only had 23K miles on it and it's a 2020. Kyle was patient & not pushy even though at the end I found out he needed my sale for his bonus that month. I've had my car now for 6 months. Very happy with my purchase. And happy to not be leasing anymore. But I'm still getting used to the piano keys for a gearshift. I still find that very odd. 5-28-2025

Listen to the 1 star reviews. Buying the car is smooth but they say a lot of things they do not…read morestandby. Bought a used vehicle, over 100k miles so I was worried about any type of warranty. Told me they stand by their product and if anything happens shortly after purchase to bring it back and they'll help out. The next day the car started making a whining noise. I called them, set up and appointment, showed up with the car whining and they said it's "not detrimental" to the car and that I need to wait 30 days for my warranty to kick in. I waited 30 days, made an appointment. It took them 2 days to "diagnose it and send the claim request to the warranty company". When I called the warranty company, they had not had any contact with the dealer and the dealer could not tell me what was wrong with the car. I cancelled the warranty on the spot with one of the GMs. It been a month since then, I called the warranty company and they said the dealer has not spoken to them and the warranty is still active. I now have to go through this whole process by myself as the dealer has been absolutely no help and only the owner can help with warranty cancellations. STAY FAR FAR AWAY

Purchased A Brand New WRX TS, My 3rd Subaru WRX, and First in Blue. salesman Was Educational, He…read morewas knowledgeable, and Great Salesman

Horrendous experience at this dealership for the 2nd time. Originally, I was told to pick up my…read morebrand new vehicle on a Thursday night. Should be an amazing experience, except for the fact that the sales manager forgot to inform the staff and the car was not ready for me to pick up. A year later, the service department took in my vehicle and quoted me 90 minutes for the service. They found that I needed an alignment, which is perfectly acceptable, but they decided that would take 3 more hours (??), they did not tell me this and they did not offer to get me a loaner for the inconvenience being that I would have to sit at a dealership all day. When I left, the service manager asked if he could do anything to make it up for me. I told him to discount the service, he threw up his arms and walked away. I'll never go to Competition Subaru for anything, ever again. Fool me once, shame on you. Fool me twice, shame on me. I would suggest thinking long and hard before visiting this dealership.

This is our third lease with Smithtown Toyota and I cannot say enough about how amazing the entire…read morestaff is. My husband has leased two Tacomas through them and I now have a RAV4. We've been so pleased with their customer service that we've recommended them to family and friends as well who have bought or leased vehicles from here as well.

Traded in my RAV4 for the newer hybrid model at this location. I had called and handled everything…read moreover the phone with Jessica so that when I go in all I would have to do is sign the paperwork and be on my way. I'm not a fan of wasting time at the dealership especially since I already knew what I wanted. Jessica was pleasant through the phone throughout the process. The insurance guy John was really helpful on the phone and helped me deal with all of the insurance changes I need to make. I also spoke to John in finance who also seemed very pleasant on the phone. Once I got to the dealership to pick up my car things went a bit south.. John in finance had left for the day and so I had to deal with Diego who I believe is the finance manager. I don't have a single positive thing to say about Diego. He was extremely rude and condescending. He expected me to just sign without asking any questions when the paperwork and what was previously discussed with Jessica did not match up. He really needs to take a customer service class and learn to have some patience. I am a very straight forward person and I explained to him that his attitude was a major issue and he apologized and blamed Jessica for the "miscommunication". Miscommunication or not taking your frustration out on the customer should never be an option. I am satisfied with my new car not that they helped with the process. I already knew what I was looking for. They just so happen to be the only dealership that was going to get it in the timely manner that I wanted. I don't even get my service done here because I was so turned off by my experience there. Before I bought the car, Jessica was always available. Once I went through with the purchase and I had a question afterwards, she stopped returning my messages, so professional right?

Great suport by Hamza. Very profesional and pleasant to…read moredeal with. Would recommend him to others if looking for new car.

Great experience working with Hamza in sales.. Their service department is reliable and a pleasure…read moreto work with too.

I want to share the wonderful experience we had leasing a new Jeep Wrangler from Smithhaven Jeep. I…read morehave never had such an easy and hassle-free experience and we've leased about 8 cars at this point. We used Anthony Louis and he was just the absolute best salesperson. The entire operation was flawless. They worked with us with the lease numbers, had tons of cars in stock that met our criteria, and there was no attitude or haggle needed. I really can't say enough about how great they were to work with! And best part is husband loves his new car.

Completely useless. I have had an issue with my gas tank not filling up at the pump for over three…read moreyears. My vehicle was covered under warranty. They would "fix" the issue which lasted for a short period and then had to keep bringing it in for same problem 3 years in a row with some excuse they have to charge me a few hundred $ because either it's some new part they had to charge me for or the issue was environmental. B.S. after B.S. Yet the problem was never fixed. Bottom line this is a well documented issues all over the internet. I saw a fix online and bought the parts myself and spent 3 hours and fix the problem completely. Keep in mind I'm certainly no certified mechanic. They're useless. STAY AWAY!!

Great experience! I need a new car. So, I did my homework…read moreand decided to get a BMW X5. I called Smithtown and the receptionist connected me with Nina Maldonado. Let me tell you!!!!! This was such a nice interaction, I am used to dealing with men in this industry where some thing we women are "stupid". Not this woman! I love cars and know what I want. Nina treated me with respect, very polite listen to me. Unfortunately, the car I called about was SOLD. She offered other choices, and said would call me if the deal fell through. She did follow up with me later in the day confirming the car has sold. She offered other cars and letting me know she can look for the car I want. I appreciate that, however I need to move quickly since my car is driving on borrowed time. I found the same car in northern CT and closing the deal. I appreciate this dealerships approach, I loved the fact that I was dealing with women, and I appreciate Natalia following up on my experience asking what could they do to help. I will definitely check this dealership next time I need a car, and I change them often.

I absolutely would never recommend purchasing a car from BMW of SMITHTOWN!! We purchased a brand…read morenew 2024 X5. We are having a problem with the battery and went in to see the service manager, JOE!! Joe would not come out and talk to us. We could only speak to the service rep. So we called BMW CORPORATE and they followed up a request to have BMW call us. Two weeks have gone by and no call so we followed up with corporate again and two more weeks went by and no call from Joe the SERVICE MANAGER!!Corporate is just a calling Center and the reps can't do ANYTHING!!! Nothing but answer the phone and request the dealership call you! The dealerships are individually owned. IF YOU ARE THINKING OF BUYING A BMW DO NOT GO TO SMITHTOWN BMW!! Buyer be where!! They give you No service and they couldn't care about your car!!!

Thieves. Brian comes off as a good guy until you take the car and problems show up. He ran us…read morearound until we had to go to our mechanic for the repairs then he would not pay for repairs. Save your self some trouble and go somewhere else.

I have had some bad experiences with dealerships and always have my guard up when dealing with car…read moresalespeople. Lou, Brian and the team at Certified HQ showed me that not all car dealerships are the same. Certified was honest, responsive and did everything possible to make sure I was a happy customer. If you hate high-pressure dealerships and just want someone to talk to you like a human being and treat you like they appreciate your business, this is the place for you. I would recommend Certified to anyone and don't say that lightly

Today I went to Smithtown nissan to order a part for my suv. I am handicapped and there was a spot…read morefor me. I saw a black suv back up and parked in the area of blue lines. I pointed to the handicap sign and that he did not put a placard in his windshield. He smiled and waved me off. He parked in a way that when I pulled in, I could not park and get out of my car. I ended up parking illegally. When I entered I realized he was an employee! I made mention of the parking situation and the salesman looked and said there was room. I told him I tried but because of how he parked, I could not open my car doors. I went to order my part when I saw the salesman talking to a man wearing an arm sling. They were looking directly at me while talking and each had a look of disdain on their faces. I felt very uncomfortable. I paid for my part, where the staff were kind, and left with the same looks from them. I decided to call and speak to the manager. I left a message. That was 12 hours ago. The way I was treated was horrible! The spots for handicap people, like myself, are there for a reason. Parking in a way that I could not access entry felt like it was done frequently. This is not acceptable business behavior. I have purchased 3 vehicles from Smithtown nissan. My Murano is getting old and I was planning on buying a new one soon. I will buy from a different dealership.

Bait and switch. Deceptive and dishonest! I got a quote that I liked from TrueCar so I scheduled an…read moreappointment. I attached the TrueCar quote as a photo. Ava left a message on my phone and I tried to reach out 3 times to verify but she never called back. The next day, I drove 1.5 hours to the dealership. I brought my quote to show the salesman. The salesman said that Smithtown Nissan does not do business with TrueCar and that someone acted independently to post this deal on TrueCar. That is complete nonsense. Here is Smithtown Nissan's TrueCar page: https://www.truecar.com/dealership/smithtown-nissan-414996/listings/?newness=u . I asked to speak to a manager (older Latino man). He reiterated what the sales associate said. He was arrogant and stopped the conversation to casually speak to a friend asking me to repeat myself. Being that I drove 1.5 hours to get there and the same distance to get back, they wasted my time. IF THIS HAPPENS TO YOU: There are ways to fight back. Take them to small claims court. AI will guide you through the process. I have only done small claims once before but the dealership has to send a representative after they are served and that is a nuisance. You won't get repaid for your time, but you will earn your gas/toll money back as well as any fees that you pay to file in court. Most importantly, if they mess with you, get them back! It is easy! Most importantly, don't do business with dealers who don't honor posted prices. I walked out of there, called TrueCar customer support (they picked up almost instantaneously) and today I will file in small claims court for 20 dollars in gas. My time will never be repaid, but at least I will be a thorn in their side. PLEASE VOTE THIS UP if you had a similar experience.