I was a little overwhelmed when I first walked in the door, but thankfully, our contractor had told us to talk to Aleks. Saturdays seems REALLY busy, but they have a fairly efficient process for taking names, issuing pagers, and getting customers connected with salespeople. Once Aleks was available, he took us around the showroom and we talked about what we needed. Ultimately, we needed a shallow vanity due to the size of our bathroom. Aleks immediately took us over to a vanity that we had been admiring when we walked in and told us that it comes in various sizes and is available in the size we needed. Great! We were even able to select various types of wood and stains. The options seemed unlimited, but we had very little problem making our decisions. The vanity was supposed to take about 2-3 weeks to arrive. Once it arrived, Aleks called us and we went to pick it up. Unfortunately, once we got home, we opened the box and discovered that the vanity had been ordered incorrectly. A quick call to Aleks and he ordered the correct vanity, assured us he would expedite it, and offered to deliver the vanity when it arrived, and pick up the vanity that we currently had. Fantastic customer service! We are very pleased with the final product. I did, however, subtract one star for the error in ordering, but I was pleased with the final outcome. read more

This place has the latest and greatest. Displays are sold. Here's the thing; the customer used to be important. The attitude I received; how dare I inconvenience this man with a question? He shuffled me off to his underling; and let me know of my unimportance. This really makes me want to come back and send my friends. Beautiful shop - bad attitude. read more

My wife and I purchased kitchen and bath faucets from Advantage about 14 yeas ago and the service was great then, and 14 years later the service is just as great. We recently had issues with a faucet and handle, and the customer service rep (Corinne) at Advantage was amazing. Within minutes she had found the parts I needed and arranged for their delivery at no cost. It pays to go with top quality products. And, if you can, get them from Advantage - a top quality shop with a top quality team. I can't say enough good things about them! read more

Carol Marchetti assisted us in selecting Hans groove fixtures for ur two bathrooms. Every time I take a shower the variations, intensity of the flow restores me. I have worsened with conditions caused by ME/CFS. This particular shower head provides momentary relief for a while. Carol also assisted in other elements all of which have made living in my first house, at the age of 80 (now 83) a remarkable experience. Thank yo Carol. Now I am looking for a replacement kitchen three holes Fawcett. I inadvertently purchased a Fawcett that looked and seems quality, however it leaks incessantly and the mounts do not remain fixed. So I will can through to see what you have or if not and hopefully Carol can advise. read more

I shopped a lot of places when remodeling our bathroom and AG Plumbing was by far the best. The products are top of the line. The customer service is outstanding. I needed a part a year after the job was complete and they handled it without me having to follow up or get involved, other than tell them the part I needed. It was a pleasure doing business with them. read more

Go here if you want to be dismissed as a inconvenience to ALEX. In a matter of seconds, he had a attitude that we were wasting his time. Tried to ask a simple question regarding the size of a toilet, and received an eyeroll. Instead of making positive suggestions, he was negative and I sensed he just wanted us to leave, which we happily did. I WILL NEVER GO BACK ! A customer was lost forever. After talking to Mike on the phone, who was very nice, it seems like a nice company, they just unfortunately hired an A.. like Alex and placed him on the showroom floor with zero customer service skills. N.G. read more

Only go to this place if you are looking for super high end. The sales person kept asking if our choices were high end enough. If you have to ask the price for something, you can't afford it. And if you don't leave a good review, they will find your review and dox you, which is illegal. read more

We have been dealing with these guys for almost a year. We got our bathroom vanities from this place and we are very, VERY happy. They are beautiful and were very reasonably priced. Ordering, purchasing and delivery: no BS, no drama. The vanities came in perfect shape---came on time, nothing had to be returned or replaced. We also purchased bathroom lighting fixtures and faucets. We completely regret not getting our kitchen cabinets from this place earlier on. Our sales rep was Carol and she was superb! She was relationship-oriented, proactive, helpful and was always on on the ball. Joanne was great as well, excellent follow-through---she diligently helped locate the exact paint color of the bathroom vanity, primarily because one worker accidentally drilled a hole in the wrong place and had to repair it. Anyway, I highly recommend Advantage Gallery! We will be back for future needs. read more

Great buying experience. I walked in and purchased a toilet in all of 10mins. No over the top sales pitch just asked for what i was looking for and helped. Carol was informative and helpful. Definitely recommend. Added bonus for having the toilet in stock! read more

Cameron was WONDERFUL to work with. His design expertise was very much appreciated and his knowledge of products is phenomenal. He was wonderful with follow through and very patient through our selection process. He helped us with our entire home project. read more

The sales manager, Alecks, and his colleagues were fantastic. They truly went above and beyond in dealing with my overwhelm and indecision! This is the best kitchen and bath store I've been to - best customer service and variety of product. Definitely worth going out of your way to go here. read more

I went to Advantage because my Hans Grohe kitchen faucet was clogged by sediment. Yes, there is a tool to open the faucet to remove the sediment but the boss didn't know where to find one. Is it still under warranty? We'll, it takes too long to ask them. This is the third time this piece is being replaced. Don't buy a faucet you can't clean. I regularly clean the trap on the one in my bathroom. Choose carefully. read more

So I needed glass .... lots of glass and faucets too. You can't have a hip ultra modern bathroom without lots of glass, can you? The showroom is pretty big and the selections almost seem endless. When I first went here the service was a bit sluggish, I found it rather difficult to snatch a sale person to give me some information. After about 20 minutes I was about give up on them and walk out. And then it happened... this older sales guy looks at me and ask how he can help... perhaps he was kitchen & bath Jedi of some sort and could sense my dismay, because I was really about to walk. So he turned out to be really helpful, in fact so helpful I got all sorts of crazy visions of how my ultra-hip new bathroom would look. Then came the reality check of the price. Yeah it was time to scale back the plans of grandeur and go for affordable. Honestly I did end up spending more than I wanted to, but hot darn my bathroom is cool!!! Pros: Parking, Tons of selection. Helpful (sometimes) Cons: Service? Cost: $$$ of 5 Overall Rating: 4 of 5 Recommendation: Recommended read more

Huge variety of bathroom and kitchen products, superb customer service. They distribute a wide variety of manufacturers. How can you beat life warranty on a bath tub? Overall a very pleasant experience. Well worth your time to stop by of you need anything in the kitchen and bathrooms. read more

Nick was extremely helpful, went out of his way to find a product we needed for our shower head. Also found out it was still under warranty after all these years! He had the product replace for free and shipped to our home. Highly recommend working with Nick, he's great to work, top notch customer service. He also followed up with us after to make sure the product was delivered on time and to satisfaction. Thank you Nick, from the Gorges family read more

I don't write many reviews, even if at all. But I must give a shout out to Nick at AG. We have a steam shower, which for some reason are really tough to find someone to service. At any rate, Nick went above and beyond to connect us with someone to clean and service our unit. This was not a commission or anything for him, as the service company isn't even part of AG. He followed up with me, and the service company until we literally had something scheduled. I think it's rare to have such amazing customer service at a place, and I highly recommend AG. Also, I went in to purchase an "emergency" faucet replacement (plumber was literally at my home waiting) and Carol was fantastic at helping in store as well. This place has just about any faucet/fixture you would need, and the showroom is socially distancing, and extremely clean. Highly recc'd. read more

About 12 years ago we were fixing up our kitchen and bought a KWC faucet from Advantage Gallery. Since then we have gone back to Advantage for help getting replacement parts for the faucet. They are all so helpful and friendly. Their customer service department is great. I would highly recommend Advantage Gallery. read more

I've been going to Advantage for over fifteen years. We remodeled two bathrooms, I exclusively used Advantage. Over the years, I have gone back for parts for my Toto toilets, and recently for my bathtub. Their customer service knocks it out of the park. They carry fantastic merchandise, and stand behind the manufacturer warrantees, and beyond, Extremely helpful, and always pleasant and knowledgeable. Forget the big box places, go to Advantage. read more

NEVER to deal with this outfit again. Request for refund of express shipping charge was met with consternation. One excerpt from the phone conversation with salesperson A: " ... you think (salesperson B) is going to talk to you ?! You think this is some kind of democracy ? ..." . read more

I remodeled my bath with Advantage five years ago. Within the last year I had to replace two parts. One was the Toto toilet flapper and second a hinge for the medicine cabinet. Both times NICK from customer service got me the replacement part FREE OF COST TO ME. I had them both within 24 hours. Advantage backs their products and it's the only place I'll shop. Keep up the good work. read more

These guys have treated me well every time I've gone in. They know their products inside and out. The last time I went I was ready to buy a new kitchen faucet, but instead, the sales guy realized a place in Chicago might have the part I needed to repair the current one. Yea, it can be chaotic out there, but it is well worth the wait and their advice is worth the time and any savings you might get online (but I don't think it is much). read more

I am a General Contractor and my company has been using Advantage Kitchen & Bath for over 18 years for our plumbing supplies and fixtures. Advantage always manages to exceed our expectations and provide excellent service and products to us and to our customers. We work closely with Aleks, however anyone on the team is exceptional. We know that they stand behind every product the sell, which makes our job easier! It has been a fantastic partnership and I highly recommend them to anyone looking for plumbing supplies for a remodel, new construction or even a small DIY project! read more

Have to leave a note here to rave about how well Advantage stands by its products, and a great customer service experience. We bought some fixtures from Advantage eight years ago when we redid a bathroom. In recent years the diverter valve that directs the water between the tub spout and the shower grew increasingly loose and wobbly. The product had a lifetime manufacturer's warranty, and when I contacted Advantage by phone they immediately assisted me in identifying the defective part in need of replacement. After they sent me spec drawings from the manual identifying the different parts and I texted back photos of my valve, it because clear that the problem was installation error by my contractor 8 years ago, and no fault of Advantage or the manufacturer. Despite this, Advantage conferenced in the manufacturer's engineer (I think from Germany) and the advantage tech and the engineer walked me though step-by-step how to properly reconnect the valve myself and correct the wobble. And I'm not at all handy. The time and care they took to correct a problem caused by someone else years ago was beyond impressive. read more

Excellent service and quality products. Stand by their name also. We did our bath remodeling with them 9 years ago. Had one of the products malfunction recently. Since product had a lifetime warranty they immediately replaced the product and dealt with manufacturer. read more

We've now remodeled two bathrooms with Advantage and are so happy with our results! I highly recommend working with Aleks Czuprynko, he made the experience smooth and painless! I was extremely indecisive and came in completely confused about the direction our space needed but Aleks was so helpful and so so so patient. He took his time answering the same questions over and over (yes, I'm that customer) until I felt comfortable with my choices. He was so knowledgeable about the products available. Most importantly he was respectful of our budget and guided us towards quality products that met our specific needs. He was even accommodating when I brought my son along and didn't blink an eye by the added distraction. If I had to do it all over again I wouldn't have wasted time searching elsewhere, I would call back straight to Advantage knowing I received quality and genuine customer service care. read more

I renovated 2 bathrooms and bought all equipment here. I changed my mind (and equipment) multiple times, and this company was always gracious about returns/exchanges, etc. Didn't give me a hard time at all. I would recommend them highly. read more

Advantage is the best. We did a complete remodel of our bathroom. Working with Ray was a breeze. He helped us lay out the bathroom and sort out the choices. Since we were in somewhat of a time crunch we did a lot of our work via email. After the installation of shower doors we realized that the toilet was going to be a tight fit. Ray immediately went to work locating a different one and got it to us very quickly. When we checked the medicine cabinet we found a gas in the frame. We spoke to Nick and he ordered a replacement mirror. The replacement mirror arrived and there was a chip in the mirror. Again, Nick had a replacement sent out. During the remodel process I called Nick a couple of times regarding some installation matters. Each time he helped me work through the issue and even got the manufacturers rep on the line. The customer service was outstanding. Ray and Nick couldn't have been better. I will recommend Advantage to anyone who is looking for quality product and outstanding servce. read more

I continue to come back to Advantage for all of my kitchen and bath needs. The selection is fantastic and the service outstanding. Recently, I had an issue with a defective Grohe faucet and Aleks resolved it quickly and supplied me with a replacement. A potential huge hassle was easily remedied. read more

We visited Advantage Kitchen & Bath for a very mundane purchase -- a toilet. This showroom is obviously geared toward people who are looking to spend a ton of money on an entire remodeling project, but Darryl took us by the hand (not literally, of course) and led us through our choices. The reason we went there in the first place is we were looking for a place that sold the Toto brand, and that sold to consumers, as we are going to install this item ourselves. Darryl was extremely knowledgeable and gave us great advice, and treated us just as well as someone who WAS going whole-hog on a renovation, which was nice. The only odd thing about the place is there are no prices listed on anything -- your salesperson has to look up the prices for you. Luckily, I had done research beforehand so knew the ranges we were looking at, and they were right in line with the MSRP. This is definitely not a discount store, but the prices are fair. I am going back for a new medicine cabinet for that same bathroom, and that's the best recommendation I can think of -- I will be a repeat customer. read more

I have had Pom D'or soap dispensers for the last 15 years. The dispenser pumps finally corroded and I could not get replacements. I live in Hawaii and the distributor here no longer carried the line and was no help. Aloha actually means "a lot of hot air", but I digress. I contacted the company in Spain several times but they never returned my messages. I found the closest distributor in California and they tried to get the part but could not get a clear answer from Spain and finally said they were no longer a distributor also. I kept working my way east and contacted Advantage. Te'Asia Yearby, of Customer Service, took on the task and kept me informed of her communications with Pom D'or. Yes, the shipping is expensive but that has nothing to do with Advantage, the product was shipped from Spain. It arrived, it was the exact pieces that I needed and now some 12 months after my initial attempts, the soap dispensers that are affixed to the granite splash, are operational again. Yes, this is a first world problem and this is a first class company that helped me settle it. I am from Missouri and it was fascinating to see that I had to return to the midwest to fix a spanish problem occurring on a island in the middle of the pacific. Te'Asia, I hope you will look me up when you get to the islands and I will buy you a blue mai tai with a silly umbrella. Thank you! Michael read more

A big thank you to George: I'm giving Advantage 5 stars because of their beautiful selections for bath fixtures and for their GREAT service. A year ago we purchased all of our plumbing (shower/sink faucets and fittings and a mix of other items) for two bathrooms from Advantage. We had a terrible contractor (highly intoxicated at 10:00 am early in the project) and the job has been on hold for a year. We took over as the GC and assembled a squad of amazing sub-contractors and are on our way to a beautiful home. This week the plumber came through to do a preliminary tour of what we had on sight and found we did not have the proper drain for our bathtub. Long story, but I phoned Advantage and realized early on that I did not purchase the bathtub from then. Still, George stayed on the phone with me, asked several questions and told me exactly what I needed. I was impressed a year ago and am even more impressed now. You'll do yourself a favor by going by Advantage prior to designing your project. I picked up a deeply discounted vessel sink and my designer loved it. My husband is very pleased with his macho shower set up and I will be delighted once my bathroom fittings are in place and have the bath of my dreams. I sure hope this YELP makes the cut. I just learned that a past 5-Star YELP I gave to another store was removed from the review count and placed in the "Filtered" section as being "unreliable." Yelp will not explain what I did wrong. When YELP places a review in the business's filtered section most consumers don't see those and they don't count in their average scores. Do yourself a favor and start checking the filtered section of reviews. YELP has an automated filter system and you could be missing legitimate reviews, good and bad. In fact, I noticed that as of today Advantage has 3 reviews and an additional 4 filtered reviews. Are they good or bad? Check them out and you decide if they are "reliable." read more

Knowledgeable, fair pricing, service oriented and a lot in stock. Highly recommended Advantage.

So glad I found Advantage! They have a very nice selection of products at different price points. Aleks was extremely professional and knowledgeable. It takes me a long time to make choices and he was super patient and gave me great advice as I wavered between choices. He priced out all of my choices very quickly and I was able to walk out with what I needed that same day. If you are doing any sort of remodeling I highly recommend a stop at Advantage. read more

My wife and I stopped here after receiving no assistance at Studio 41 for a bathroom remodel we are starting. From the moment we stepped into the showroom, we were greeted and received excellent assistance and advice from Jake. He listened carefully to what we want to do and showed us several options while taking the time to explain the difference in each. No matter what you are looking for, kitchen or bath, Advantage has it all! If you are considering a remodel or upgrade, do yourself a favor and visit this place before you make your purchase! Can't beat their warranty either. read more

Bought several fixtures, including sinks, toilets and faucets about 6 years ago. Had a problem with a sink stopper after a year, no questions asked, replaced on the spot. Their quality, knowledge and service is amazing! Can't say enough great things about these people. read more

When it comes to commitments they will make quite a few but not back them up with real life. When you raise a question or concern about their verbal commitment not matching real life they told me that "you are out of line". Their manager has no sense of professionalism. read more

We found Advantage a pleasure to work with when we redid our master bathroom and powder room. Jill and Nick were the nicest people to deal with. We could not be happier with the service and how they treat their customers. read more

We are only at the beginning of our renovations, starting the kitchen this October, and we will NEVER use Advantage Kitchen and Bath again! No doubt their show room is stocked with wonderful yet high priced products. The service is what disappointed us! We waited and worked many hours with the same person yet each time we came in he would not recognize us, know our name or where to find our order information. We recently found out, 5 months after doing business with them, that despite our records reading "balance due $0.00" he made a mistake on our bill. It happens that the employee we worked with failed to update our order with things we added or changed on separate visits. Instead of apologizing for his mistake he made us feel like criminals for expecting to be compensated for a mistake he made. We thought Advantage would place higher expectations on their personal and hold them accountable for their mistakes. We also thought that we would be treated better since we were such good customers spending a lot of money and paying in full back in April when we were in the midst of our bathroom renovation. read more

My husband and I needed a new glass shower door as our old one was pretty beat up. We walked in and were greeted by Aleks who helped us with the selection and gave us various quotes as to the installation price. My husband and I discussed whether or not to remove the old door/install the new door our self, or pay a $175 installation fee. We ultimately paid and left the store very happy with out purchase. After two weeks of waiting and not receiving a single phone call regarding installation, I called Advantage again. Once they looked up my invoice number, they kept putting me on hold, telling me that so and so was not in that day, that they would call me right back, etc. I sensed that something was not quite as it should be, but they would not tell me what was going on with my order. Then, someone named Gail called me and told me that the installation company had been trying to get a hold of my husband and that they left him messages that we never responded to. That is absolutely not the case. After further investigation, they told us that we gave them the wrong phone number. That was another lie. On my invoice, I can see that I gave Aleks my correct address and phone number. Advantage simply switched the last two digits of our number when they forwarded the information to the installation company. Needless to say, it took almost a full month to straighten this out. Once we finally got the installers to come to our condo, they were dumbfounded to find our old shower door still in place. They told us that although we had paid an installation fee, that there is an additional charge to take down the existing door. I had to call Aleks again, and he told me that "that is common knowledge", that we should have known to remove the old door our selves, and that we need to pay an additional $120 dollars for the installers to take down the old shower door. Otherwise, we could reschedule the entire installation (that we had been waiting for for a month), remove the old door our self, and give them a call back when we were ready for the installation. (We could have removed the old door our selves a million times in the month we waited, had we just been given instructions to do so.) Never once was this communicated to us at the time of the purchase. When we purchased the door, we specifically explained to Aleks that we were looking to replace an old and beat up shower door. He never instructed us to remove the old door before the install, nor did he offer us a quote and explain that it is different from the installation quote we paid for. To make the case even worse, he had the nerve to yell at my husband over the phone and accuse us of trying to scam our way out of paying for the removal. My husband demanded to speak to his supervisor and explain the situation directly to him. The supervisor, Mike, was helpful and apologetic. He gave the go-ahead to the installers to remove the old door at no charge. Mind you, that during this 45 minutes shenanigan, the two contractors were sitting in my family room, listening to all of this, and telling us that they have other installations to go to that day. Overall, it was a horrible experience working with this company. I agree with a lot of the other comments as far as selection goes, but their customer service is bad. You would think that such a professional looking company would have their stuff together and train their employees on proper customer care and etiquette. I will never do business with this company again! read more

I recently visited Advantage Kitchen and Bath because I was in need of all new shower and sink faucet parts. At the time of my visit, Alex the lead sales advisor was assisting me and my husband. We did not know mush of what we needed but had a rough idea. Alex was extremely helpful! He was friendly, informative and took the time to explain everything that was needed to meet our bathroom needs. This is the first time me and my husband felt no pressure to buy things we didnt need. He was by far no pushy sales man. We both felt like we had a great understanding of what we needed, how it works and because of this experience i will certainly do business with Alex when the time comes for remodeling. Big thanks to Alex! read more