Do yourself a favor and stay away! Ron was professional in giving us a quote and installing our water softener, but come time for warranty/repair work he will make every excuse in the book to avoid standing behind the product and repairing it.
We had our system installed in 2018. Fast forward about a year later and the system stops working. "Lifetime warranty" on parts and labor, right? That's what he'll tell you when he comes out to give you a quote, remember that.
Anyway, I spoke to him several times and each time he made it seem like he was a victim! "I'm short handed", "I'm backed up", "I'll call you when I have an opening.", "One of my guys quit." etc..etc..etc I ended having to practically beg Ron to come out and fix the system. Eventually, reluctantly, he came to fix it.
Fast forward to December, 2019 right before Christmas, system breaks down again! Having experienced the nightmare of getting Ron to come and do warranty work I could only imagine the excuses he would in standing by his word. I gave him a call on December 13 to let him know but got the dreaded "I'm short handed" excuse and "I'll call you back tomorrow" to schedule a repair date. I waited but no such luck. Called him again on the 17th, no answer! "Maybe", I thought, "it's Christmas, give him some time."
It's the 27th, I call and no answer. I left a message expressing my utter disgust at Ron and got a call back from his wife who is very nice btw. It was after 5pm and as I speaking with her she tells me Ron just walked in and to hold on a minute. Comes back on the phone and assures me Ron will call me back. I received no call back.
I had to leave town for three weeks, I was hoping he'd come and fix the problem while my family was home. When I came back home the system was not repaired and I had no missed calls from Ron. Shocker!
I called again on 1/27/2020 hoping he would have had enough of me calling and he'd run out of excuses. No such luck. Didn't get a call back.
I finally had enough and called another company to come and possibly repair it. They couldn't repair it and told me the system looks to be new and should be under warranty. I said, "yes, it is under warranty, but the fraud s.o.b won't come out to fix it!" They gave me a quote of $1950 and as I had enough of trying to get Ron to stand behind his work and product I told them to go ahead and install it. So far, so good. One thing I can GUARANTEE is that I will not have the same experience in warranty work as I've had with scum like Ron.
I have contacted the manufacturer regarding Ron and how he represents their products, will contact BBB and will be taking Advanced Water Services to small claims court.
STAY AWAY! read more