I felt compelled to write this review about the fantastic experience I had with Puragain Water Systems today. I have owned my system since November, and am very happy with it, but called yesterday to report that my water pressure had decreased recently. Amazingly, the gentlemen in the local Tampa office returned the call within minutes, and even offered to come out the very same day to identify the issue. I opted for them to come the next day due to my prior plans. This morning Mr. Andres Matos arrived to diagnose my system as scheduled. I was very impressed with Andres, especially his professionalism and knowledge. He quickly identified the issue as a clog in the first tank. I am aware that I have very hard water. He was able to replace the filter quickly and then checked out all the tanks to make sure everything was clean and working correctly. I was not charged for any of this since my system had only been installed for a few months. I was very pleased that Andres showed me exactly what he was doing, and I was able to see all of it and learn how to disconnect the system when needed. After the process, he flushed the system and then checked all the faucets in my home to make sure everything was working with excellent pressure. Andres took the extra time beyond my expectations to check the faucets in my home for the pressure and to make sure I was very satisfied with the service. He was so thorough, I began to wonder if Andres owned the company! After meeting this young man, I think he should! Andres and Puragain exceeded all my expectations. The commitment to customer satisfaction is very impressive. I highly recommend this company. read more

The face-to-face in-person inside your residence initial consultation was easy and quick. The installation is done by the company's professional installers with plumbing experience employees. The installation was completed in under 2 hours. On Day 1 or same day as installation after installation completion and after some water flows through their water filtration system and the residence's plumbing, I can feel immediately the difference of the quality of the water on the skin. It feels a lot better! Prior to installation, the water quality is not good. I would not drink nor cook using tap water without using some type of water filtration. After the installation, the tap water is now potable. No more bottled water, no more water deliveries, no more having to boil and/or filter the water prior to drinking it or cooking with it. The human body appreciates this water quality. My pet's bodies appreciate this water quality. My plant's bodies appreciate this water quality. Residential plumbing appreciates this water quality. Yes, even my coffee now tastes a lot better without the addition of sugar or sweeteners. Residential water flow and pressure improved too. As for price, it is most certainly not cheap, but definitely worth every dollar and every penny in the short, medium, and long-term. In conclusion, yes, I do recommend the Puragain Water Filtration System to all human beings on our beloved Planet Earth. Please have a blessed day, Sir or Ma'am. read more

Let me tell you how amazing this company is and their products. First, I live where the water is pretty bad and I did my research on a whole home filter and decided on this one. Joe came out the first time and installed the system just how I wanted. Extremely professional and friendly. I had the RO under the sink filter installed later as I was still working on my kitchen and had no sink for it. Once installed I called them back out for the rest. Customer Service was excellent as was the second technician, Jeff. They clearly hire good people that are both friendly and knowledgeable. Now after this, I did have a minor issue and it turned out to not really be with their system, but a minor fitment issue causing a small drip, which was actually in my end of the lines. Joe, the manager, immediately came to my aid to stem most of the water until he sent his best team in. They came out promptly where again I was greeted by Andres and Leysdel. These guys are definitely the A-Team. The problem was quickly diagnosed and resolved. I love the water and the service I found with Puragain Water. I will proudly and honestly recommend them to anyone looking for a whole home system. Thank you all so very much, David M. read more

Working from home and drinking bottled water all day every day is not only unhealthy, but also downright expensive. I originally ordered a 5 Stage RO system but after speaking with my installer Jeff and asking some questions, I decided to go with the 6 Stage. The next day after the install I had some issues with water pressure, Leysdel was there that morning and fixed the issue! I could really see a difference in pressure and the quality of my water, taste, smell, and color was great! However, I wanted to know for sure, so I purchased a water testing kit off of Amazon. Everything tested great except for the PH and Alkaline reading, which with the 6 Stage system should be high. Again, they sent two guys the very next day, Andres Falcon and Joseph Iaconetti. These guys checked everything and walked me through, tested the water before and after filtering with a professional tester, answered all my questions and still swapped out my system with another brand new one. These guys are top notch, know their business and customer satisfaction is number one! I'm completely happy with the system and the water quality! I highly recommend Puragain! read more

This was an amazing experience from start to finish. Bill was my representative who came over to test my water and took time to carefully explain to me what was going on and the process that their filtration system would go through. He stayed to answer every question and for anything he did not have an answer for, he reached out to a more knowledgeable contact. I really appreciate someone who will acknowledge when they do not know something and ensure that I got the most accurate answer. It speaks to the character of their representatives and the company as well. The installation process was managed by a different Bill (Webb), but he was just as amazing. Little acts of courtesy that he performed really helped me to feel comfortable with the process and this company. He also took time to explain everything to me and performed a very clean installation of the equipment. I could not more highly praise this company so far and I'm glad I went with them. I have noticed an immediate difference in the water and feel very comfortable in my new home now. read more

Overall, I had a great experience with Puragain. From the moment I submitted an inquiry, they responded promptly, and booked a consultation for me. Further, the sale representative (Ed) was great. He was relatively new and didn't have an answer for one of my questions. However, he was able to get the answer within 30 seconds (it was impressive). He didn't pressure me into buying the system, but I decided to get one. Lastly, the installation was smooth. The technician, Andres Falcon, showed up on time and immediately get to work (after a brief introduction, of course). Andres was polite and courteous and was meticulous with his work. Further, he took time to mentor/train a new technician while working on my project. I am sure the new technician is in good hands. Again, I was pleased with the service and Puragain deserved this 5-star rating. read more

This company and their crew are OUTSTANDING! The value and personalized service is second to none. My particular situation was incredibly difficult due to old pipes and Antonio, Andres, and Joe spent approx 14 hours and 3 trips to Lowe's fixing my pipes and faulty valves before they could even install their water purification system. Plus, when doing the run through after getting us all set up, they noticed a problem with my toilet and told me what to get and showed me how to fix it. I wish every company treated their customers like these guys do. From Jake in the sales team to the install team mentioned above, you just don't get better. I cannot recommend them enough. read more

I don't usually leave reviews, but Andres Falcon at Puragain Water absolutely deserves one. From the moment he arrived, it was clear he truly cared about the quality of his work and the people he's helping. He walked me through every detail of my system, explained things clearly without pressure, and made the whole process stress-free. You can tell when someone loves what they do, and that's Andres. He turned what could have been a frustrating situation into a great experience, and I'm genuinely grateful for his professionalism and kindness. If you're scheduling service, ask for Andres, you'll be glad you did. read more

I recently had a Puragain water system installed, and Chris did an excellent job with the setup, especially on the kitchen sink. He was incredibly professional and thorough throughout the entire process, making sure everything was perfect. Chris answered all of my questions with patience and detailed explanations, which I really appreciated. His attention to detail and knowledge of the system gave me confidence that I was in good hands. I couldn't be happier with the service, and the water quality is fantastic! Thank you, Chris, for making this such a smooth experience! read more

I had the pleasure of having Andres Falcon from Puragain Water handle the installation of my new water filtration system, and I couldn't be more satisfied. Andres was punctual, professional, and knowledgeable about the product. He walked me through every step, making sure I understood how the system works and answered all my questions with patience and expertise. The installation was seamless, and the water quality difference was noticeable immediately! Highly recommend Andres and Puragain Water for anyone considering an upgrade to cleaner, better-tasting water. read more

My sales man Eric came Monday, he was very congenital and explained the system, it was scheduled Tuesday. for install with Darius. He texted ahead of time and arrived on time. He knew what he needed to do. And got it done within time frame. I was very happy with Darius and give him a 10. Puragain Water Systems with their benefits, I'm very happy to recommend. Thank you Puragain for my water whole house treatment system. I am happy and very pleased!!! Thank you Puragain! Their benefits after install are a 10. read more

Andres Falcon's quality of work was remarkable. He answered all our questions and completed the installation quickly. We were enjoying our delicious clean water when we noticed the garbage disposal wasn't working. I sent a quick text and Andres came back to the house the next day and got it working in no time. The installation had nothing to do with the garbage disposal, some weird coincidence. We were thankful that Andres helped us! We highly recommend Puragain Water and especially Andres Falcon! read more

I had a great experience the installer Diosbel Matos and even with having to do additional work and repairs to the main water system line him and his supervisor Andres Matos took care of all the issues and installed the system in a perfect matter. I'm very graceful to both of them that they corrected and issue that if not done at the time would have been a very costly repair. I cant be more satisfied of the professionalism of these individuals and going the extra mile to help clients. well done read more

Robert was a well informed salesman that was very professional and understood my needs as a customer. Andres was great install manager that broke everything down very well. All in all it was an easy process where I was able to get from point of sale to full Installation in a matter of 3 hours. Definitely worth checking out if you want honest and upfront sales followed by quality installation in a timely manner. Can't talk to the warranty side of the business but I hope I never have to. read more

We moved into a new home. Did research on reverse osmosis. We weren't a fan of having a tank. This was a great solution. I didn't have great expectations beyond drinking water. The service / installers were so professional. The water is amazing. Taste and best of all. NO SCALE on anything. The dishes come out of the dishwasher sparking. (No jet dry or rinse agent needed). The shower doors and tub surrounds are so easy to clean. Puragain exceeded our expectations!!! read more

Aaron the sales representative was very personable and did a great job explaining everything. our technician Jeffery Wild, was very communicative as he was coming to my home while texting updates as to when he would arriv. while installing the unit he was very personable, professional, knowledgeable, friendly, and did an amazing job explaining the entire system and what to expect over the next few days the installation process was quick and we are excited to use our system. read more

Jefrey Blais was professional, funny, and knowledgeable. He explained the products and financial options. Even though he is a Dallas Cowboys fan, Jefrey is good in my books. Diosbel & Andres simplify integrity, knowledge, and outstanding customer service. They were on time today, installed the equipment, and answered all of our questions. These two men are the reason this company is five stars! Give them a raise! I am going to recommend Puragain Water to everyone I know. read more

I couldn't be happier with my experience with Puragain Water. From start to finish, the process was seamless and professional. The team (Jake and Andres) was incredibly knowledgeable and took the time to explain everything about the water filtration system, ensuring I knew how it worked and what to expect. Andres did a fantastic job with the installation of the filters and RO system. I would recommend them to anyone looking for high quality filtration systems. read more

I recommend Puragain Water for your filtration needs. The process was quick which was performed by Jake. The information was easily demonstrated and understood. I had done my homework prior so i knew what i was looking for. Andres Falcon, installer, offered excellent service and provided ease of mind to my questions. I am happy overall with the service requested and look forward to having healthier & safer water for my family and myself. read more