We want to share our recent experience with Alexandra Kennedy, owner of Advanced Termite & Pest Control Service located in Bethpage.
Recently, we had an issue with Wasps in one corner of the house and we tried couple of sprays available at stores. After unsuccessful attempts, we spoke with our neighbor who recommended Alexandra and gave us her business phone number.
I called the business next day and spoke with Alexandra. What a pleasant experience- she was very attentive to my concerns. She was very professional, considerate and friendly. She asked me a few questions to understand the problem, we were having. She promised to send one of her trained staff to take a look at the property and issue at hand.
As promised, technician Patrick arrived at our home in time, and within minutes of his arrival, he identified the exact problem, and started the treatment. After he was done, he clearly explained when to close the hole etc. Patrick was professional, informative and pleasure to deal with.
Alexandra's attitude towards customers is commendable. It seems inappropriate to complain when you are unhappy, and forget to compliment when something is done well.
Thanks.
Shalini & Suresh Bansal
516 939 0868 read more