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    Advanced Sleep Medicine Services

    2.6 (5 reviews)
    Closed 8:00 am - 6:00 pm

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    Pacific Pulmonary Medical Group

    Pacific Pulmonary Medical Group

    3.6(69 reviews)
    3.6 mi

    My husband had a sleep study done at the Riverside facility. Unfortunately, he wasn't able to sleep…read moreso he couldn't complete the study. I didn't know what to do because my husband's pulmonologist is not from Pacific Pulmonary Medical Group Thankfully, Andrea from scheduling called me to help us make another appointment and tried her best to set us up at the earliest available she had. She was so helpful and patient, her excellent customer service is the reason I want my husband to switch his pulmonologist to one in this medical group. Thank you Andrea

    Terrible experience like many others trying to schedule here. I wrote in to their website trying to…read morerequest an appointment on April 21st. I finally ended up calling because they never replied until May 29th and when they did reply they left the string of emails on their email to me with them telling one another to respond to me so weird and unprofessional, but I let it go. When I called in I had a couple terrible experiences trying to schedule... the woman said she could not find my referral in the large stack of faxes that they have and that they were "behind"... I had my doctor send in the referral again. They sent a text with information about my appointment and it says to reply if you have any questions. I replied with a question and it took days and another text before I finally got a response. They scheduled me with a male doctor whose name is nowhere on their website. I called and asked to be scheduled with a female doctor instead (explained this was due to severe anxiety especially with male doctors)... after hours combined on the phone I finally had an appointment scheduled for a virtual appointment with Dr. Tran on July 7th! I scheduled this appointment with Dr. Tran on May 1st, but agreed to wait over two months, because I wanted a female doctor and a virtual appointment. They confirmed these details and sent me a text. Mid-June they called and left a voicemail saying Dr. Tran only does virtual appointments for follow ups and not initial appointments. I had explained during my original call that I have limited mobility, already have a CPAP machine that I've been using for years and could have my husband bring in the machine and mask if it would help to see them and I could meet on video chat for anything else. They had agreed at that time, including a call from my primary care's office who had also confirmed. So when they called with this new info in the middle of June I contacted my primary care doctor's office again and they reached out to Pacific Pulmonary to make sure my appointment was virtual and still okay for 7/7 which they confirmed it was. Fast forward a week or so, I received another call saying they had an appointment sooner and asking me to call back. I called and just got a voicemail so called again the next day. They acted like they had no idea why I was calling and confirmed that my appointment was still scheduled for 7/7 with Dr. Tran for a virtual appointment... great. I received a text on Monday of this week asking me to confirm the appointment which I did. Then, today I receive a voicemail from someone named Jessica who says the doctor said they have to move my appointment to tomorrow with some male doctor's name and to call them back so they can explain why they're moving it. Umm what?! I called back and she reiterates the same information. I told her I cannot change to tomorrow and that I had specifically asked for a female doctor which is why I was scheduled with Dr. Tran. She places me on hold and comes back and says "okay, we can keep the appointment for Monday, but you'll need to come in person". Ummm that is not an option which both myself and my primary care doctor's office had now confirmed with multiple people multiple different times. She basically acted like there was nothing else she could do so I told her to just go ahead and cancel my appointment because I've lost all trust in this office. She said okay in a very rushed voice. No, I'm sorry you've wasted over two months and who knows how many phone calls and messages to now have had absolutely nothing actually done. I would not recommend this office to anyone. I have still not received a text or email confirming my appointment has actually been cancelled. I texted the number earlier today to get some sort of confirmation, because I don't want them accusing me of missing this appointment on Monday. As you may have guessed though, they have not responded yet. Such a waste of time and not once in any of my communications have I felt valued or like they cared if I actually stayed with them. Definitely recommend avoiding if at all possible.

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    Pacific Pulmonary Medical Group
    Pacific Pulmonary Medical Group - Pulmonary Disease, Critical Care and Sleep Medicine Specialists

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    Pacific Pulmonary Medical Group - Bed for their sleep analysis patients I think

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    Bed for their sleep analysis patients I think

    The Sleepy Pear

    The Sleepy Pear

    4.2(9 reviews)
    35.1 mi

    I struggle to write this review because I hate writing anything but positive reviews; however, I…read morefeel like this could be used as a learning opportunity. Danielle seems really sweet, but I truly wish we just got more out of our experience with her. Similar to what another posting had mentioned... I had really high hopes and was super excited to work with Danielle after the initial consultation. I had only booked 2 weeks of coaching which was $400. The services guide that was given to me says 24/7 support via phone, text, or email. I understand not responding to 4 AM texts but there were days that went by where I wouldn't hear a peep from Danielle. She pretty much ghosted us after week one. About 2 weeks after the initial two week contract, I received a phone call from Danielle apologizing, which I appreciated; however, I would've preferred upfront communication instead of feeling like I got scammed out of $400. She did offer to get my daughter in a good place for sleeping to make up for the fact that she was not really reachable during the two week contract but here we are again... a month and a half later and I haven't heard anything from her. No follow up or "how's your daughter doing with her sleep?" I've almost given up at this point because I still have a daughter who struggles with bedtime and still wakes at night, despite our best efforts and I'm out $400. Maybe she would be better when she's in person but I feel like the coaching package was a waste of money.

    Danielle has incredible expertise and experience with babies at all stages. We reached out to her…read morein the midst of severe sleep deprivation and a difficult sleep regression with our daughter, and she immediately responded and stepped in to discuss our situation and provide guidance when we needed it most. Danielle provided clear, compassionate advice and ongoing support that helped us successfully sleep train our daughter. Her responsiveness, knowledge, and care made a challenging season feel manageable. We highly recommend her services!

    Advanced Sleep Medicine Services - sleepspecialists - Updated May 2026

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