Great office and staff I have been VERY happy with my…read moreappointments and Sleep Studies The staff went above and beyond for me and saved my good pillow I left KUDDOS to the Staff and Drs

I got refer to this group by my primary doctor, it's been 11 days trying to call and make an…read moreappointment, either their phone dial busy and cut off, or massage said we at lunch and don't answer the phone till 2pm. no matter what time you call , no connection. they maybe out of business,

My husband had a sleep study done at the Riverside facility. Unfortunately, he wasn't able to sleep…read moreso he couldn't complete the study. I didn't know what to do because my husband's pulmonologist is not from Pacific Pulmonary Medical Group Thankfully, Andrea from scheduling called me to help us make another appointment and tried her best to set us up at the earliest available she had. She was so helpful and patient, her excellent customer service is the reason I want my husband to switch his pulmonologist to one in this medical group. Thank you Andrea

Terrible experience like many others trying to schedule here. I wrote in to their website trying to…read morerequest an appointment on April 21st. I finally ended up calling because they never replied until May 29th and when they did reply they left the string of emails on their email to me with them telling one another to respond to me so weird and unprofessional, but I let it go. When I called in I had a couple terrible experiences trying to schedule... the woman said she could not find my referral in the large stack of faxes that they have and that they were "behind"... I had my doctor send in the referral again. They sent a text with information about my appointment and it says to reply if you have any questions. I replied with a question and it took days and another text before I finally got a response. They scheduled me with a male doctor whose name is nowhere on their website. I called and asked to be scheduled with a female doctor instead (explained this was due to severe anxiety especially with male doctors)... after hours combined on the phone I finally had an appointment scheduled for a virtual appointment with Dr. Tran on July 7th! I scheduled this appointment with Dr. Tran on May 1st, but agreed to wait over two months, because I wanted a female doctor and a virtual appointment. They confirmed these details and sent me a text. Mid-June they called and left a voicemail saying Dr. Tran only does virtual appointments for follow ups and not initial appointments. I had explained during my original call that I have limited mobility, already have a CPAP machine that I've been using for years and could have my husband bring in the machine and mask if it would help to see them and I could meet on video chat for anything else. They had agreed at that time, including a call from my primary care's office who had also confirmed. So when they called with this new info in the middle of June I contacted my primary care doctor's office again and they reached out to Pacific Pulmonary to make sure my appointment was virtual and still okay for 7/7 which they confirmed it was. Fast forward a week or so, I received another call saying they had an appointment sooner and asking me to call back. I called and just got a voicemail so called again the next day. They acted like they had no idea why I was calling and confirmed that my appointment was still scheduled for 7/7 with Dr. Tran for a virtual appointment... great. I received a text on Monday of this week asking me to confirm the appointment which I did. Then, today I receive a voicemail from someone named Jessica who says the doctor said they have to move my appointment to tomorrow with some male doctor's name and to call them back so they can explain why they're moving it. Umm what?! I called back and she reiterates the same information. I told her I cannot change to tomorrow and that I had specifically asked for a female doctor which is why I was scheduled with Dr. Tran. She places me on hold and comes back and says "okay, we can keep the appointment for Monday, but you'll need to come in person". Ummm that is not an option which both myself and my primary care doctor's office had now confirmed with multiple people multiple different times. She basically acted like there was nothing else she could do so I told her to just go ahead and cancel my appointment because I've lost all trust in this office. She said okay in a very rushed voice. No, I'm sorry you've wasted over two months and who knows how many phone calls and messages to now have had absolutely nothing actually done. I would not recommend this office to anyone. I have still not received a text or email confirming my appointment has actually been cancelled. I texted the number earlier today to get some sort of confirmation, because I don't want them accusing me of missing this appointment on Monday. As you may have guessed though, they have not responded yet. Such a waste of time and not once in any of my communications have I felt valued or like they cared if I actually stayed with them. Definitely recommend avoiding if at all possible.

I was wearying about doing this sleep study. Especially since I had done at home, but this time it…read morewas with a mask. Rooms are nice and clean bed was comfortable not a 5 star resort but good. I didn't get the name of the gentleman who wired me up but he was very professional and was nice as can be waking me up at 4:15am lol

From the owner: We value our staff, encourage development and are committed to rewarding performance. We value our…read morepatients and work together to meet their needs and those of their referring physicians. We are committed to providing outstanding and unsurpassed service that together deliver high-quality care for our patients. We are personally accountable for delivering on these commitments. Our Name Our company name reflects who we are and what we stand for as a company. At Sleep & CPAP Care, we care about YOU, your SLEEP and your CPAP therapy. We also care about your understanding of how your insurance works and what it will cover. Before we provide any services you will know exactly what your insurance will cover and if you will have any out of pocket expenses. There are NEVER any surprises in our service charges and 95% of patients are covered 100% with no deductible or co-insurance charges. We work with you and your insurance plan because WE CARE. Our Slogan Sleep better...so you can live better. From the moment we call to schedule your appointment you will know that we have done our part to obtain any authorizations required by your insurance and prescriptions from your physician. You will have peace of mind knowing that your sleep study and CPAP therapy costs are covered. We strive to make your experience pleasant and plan your treatment to improve your quality of life and health. We truly strive to help you sleep better so you can live better...

TLDR - if you have any questions about your report, there is no way to get any help. I highly…read morerecommend against this place and have advised my pediatrician to not refer clients there. Full story - we had to get a sleep study for my son. The process itself was not bad and I would have probably given this place 4-5 stars based on the experience there. Where the trouble starts was after I got the sleep study report. It said my son had obstructive apnea. However, when I went to an ENT for follow up, she noticed the pages in the study where the obstructive apnea data was showed 0s in those categories. So though the report said one thing, the data didn't support it. When I called customer support to get clarity, the told me that they couldn't contact the physician who did the report. Instead my pediatrician would have to put in the request on my behalf. My pediatrician did so and got no response. When I called back and asked to speak to a manager, they said they would have one call me back. This never happened. Repeated attempts by me and my pediatrician have gotten us nowhere. I filed a grievance with my insurer to get my money refunded (around 1200) since the study is useless at this point. Also, I'm going to file a complaint with the BBB. This is ridiculous. All they needed to do was to ask the physician who did the study to answer my question and this could have all been avoided. Instead now, after months of frustration and a hefty chunk of cash spent, I will have to get the study redone to figure out what's going on with my son. Avoid the hassle and find another place that has some quality customer support.

Don't waste your time in this place!! Bad service and bad technicians experience!! Discrimination!!…read moreThis place does not have the capacity to deal with disability and special needs. Don't even waste your time going here. They just book appointments and don't even care about quality service. This place is quantity over quality. Please people prior to booking ask if the facility is able to handle and accommodate to your needs. I drove over 40 minutes to this location only to get a older technician women right away discriminate on my brother of special needs. I would have appreciated first hand while booking an appointment here and prior to wasting my drive and time, a notification that this facility isn't capable of taking in special needs. Seriously there is no need to discriminate but instead be upfront while booking and say what you have to offer.

This is my extremely positive experience with Goddnite Sleep Solution out in Redlands, California…read more I had a scheduled appointment on 4.3.26, @11am, my demonstrator, Michaela, was on point. Also got the great honor of meeting the owner. If you ever want to get a good night's sleep and diagnose of how you sleep, this is the place. One more thing, since it is a family-run business, I found out about a family member who happened to be born in the same city and state as myself.

I had my Sleep study in Upland and the staff was amazing, especially Rebecca, she explained…read moreeverything and made me feel really comfortable. I picked up my CPAP machine from the location in Redlands and it was just very warm and welcoming there. It made my total experience amazing and I would recommend anybody go there.

Shane W. I've been…read morehere twice in the past , they were very friendly and professional. I plan to go again this year:) Recommend!!

The facility is very clean, comfortable and quiet like a nice hotel. The bed was baby bear perfect…read more The bathroom door is in the hall in case you need to get up at night to to use it so you might want to bring slippers. My tech Alex was great. He thoroughly explained everything. He made me feel relaxed and confident that I could trust him to monitor me while I slept. The facility is in Redlands, in a residential neighborhood and it's quiet and feels safe. They even have Netflix to watch as you settle in to sleep. The facility might consider to partner with a Sleep Number Store to provide a custom sleep experience for a patient because some people prefer a firm or soft mattress. Again, for me the bed was baby bear perfect in the middle.. They could offer a discount if someone bought a sleep number bed after doing a sleep study. Make sure you keep Alex a happy employee. It's rare for a company to find someone that does their job so well and makes the customer happy. A (5 ) employee rating!

I'm a new patient, and all I was trying to do is schedule a sleep study, but I've been calling…read moretheir front office number for over 2 FREAKING weeks, and left at least 6 different messages....... nothing but crickets........ I don't see why they get to treat other humans like this. This really comes down to management, because my wife used to work at the Claremont Sleep Center, and they always picked up the phone. This place seems to be avoiding customers like the Black Plague.

Sleep technician was extremely nice and helpful. but the day woman who sets up appointments is…read moreextremely condescending and unprofessional definitely talks to you like a child. About. Address and time of appointment Yet After two weeks after study is still not able to conveyor results to patient. This facility was informed, I have a machine that is not dialed to the correct pressure. Hopefully someone has a better experience that I have received from this overrated facility.

I did a sleep study at home on Friday Monday. I had to have my child show up late for school…read morebecause there was no dropbox to drop the machinery back off at And that really threw off my schedule. It would be nice if there was a mailbox out front or something where we cou drop things off. I shouldn't have to wait till 9 AM to get to you before the rest of my day begins.

Unfortunately, my experience was anything bu(909)382-7100 t even remotely adequate…read more The facility is COLD and I don't mean just cold temperature. It was so cold that even after extra blankets, I shivered all night long. Since I could sleep comfortably, I wonder what the point of the accuracy (or validity) of my sleep study report is. The report was vague and lacked specific details or severity of the diagnosis. My doctor was unable to explain. Thus, I called them for more explanation. The first two calls were never followed up with any action. When I called the third time, I was told that the reports are done by a contracted outside doctor (vendor) and they can try. Again, I never received any details or even a phone call. It was a waste of time and money for unprofessional and incompetent service. Thanks for nothing!

Highly Recommend! Rooms were comfortable and staff were…read moreincredibly friendly and supportive. I couldn't have asked for a better team that actually cares... Vivian, Rebecca, Sandra, and Charles were amazing!

From the owner: Sleep Studies, diagnostic Polysomnography and treatments…read more also DOT and Non-DOT drug screens and physicals.

Top quality! I will be referring my friends, whose parents are in need of good, friendly care!…read moreJason has really good reviews on yelp.. which makes the decision process much easier.

I wanted to hire a caregiver to help my mother take care of my father (who has Alzheimers). We…read morefirst met Patty from Surety Home Care back in 2019 but my mom was not ready to have help. Patty stayed in touch, was never pushy and always kind. In January of 2020, my father's condition worsened and my mom agreed to let us hire help. For the past 6 months, we have been very happy with Surety Home Care and the caregivers that come to my parents' house. Patty is easy to communicate with via phone/text/email. The caregivers write a daily report which I can view online to know how everything is going. Although my mom was hesitant for a long time to accept help, she now says she cannot survive without Surety caregivers. During this Covid19 time period, Surety has ensured that their staff and the families they work for are taken care of. Despite being the most vulnerable people in this scary pandemic, I have never felt that my parents safety or health was at risk. Surety has made sure that all possible safety precautions and cleanings are followed by their caregivers. I am continuously impressed and will recommend them to anyone who is in need of elderly care.