If I could give Sunrise Respiratory Care zero stars, I would.
On June 2, 2026, this company was scheduled to deliver a full electric hospital bed for my 91-year-old mother, who lives in an assisted living facility. We were instructed to clear the room and remove her existing bed before delivery. To make sure everything was on schedule, I called that morning and was personally assured by Paul, the driver/supervisor, that he was on his way.
Throughout the day, I received multiple text messages and phone calls stating that the delivery was "scheduled" and that the driver was "on the way." I have saved the text messages and phone logs documenting these assurances.
As the day went on, the delivery kept getting delayed. Paul called me three different times because he said he was at the wrong location. Each time, I patiently provided the correct address. During the final call, he told me he had found the building and could see it. I assumed everything was resolved.
At 10:00 that night, the assisted living facility called to tell me the bed had never arrived.
I spent hours trying to reach someone at Sunrise Respiratory Care and finally got through around 2:00 a.m. I spoke with an employee named Curtis, who told me that his boss, Paul, "couldn't find the place, so he left." His response to me was, "What do you want me to do? It's 2:30 in the morning. I'm not delivering a bed. I'll be there at sunrise."
Because of their failure, my 91-year-old mother had no bed to sleep in that night and was forced to spend the entire night in a recliner.
The nightmare didn't end there. The next morning, after the promised "sunrise" delivery never happened, I called again. Around 9:45 a.m., the assisted living staff informed me that Curtis had actually shown up--but then claimed he had forgotten something, got back into his truck, and left. He never returned and still didn't leave the bed.
I desperately tried to find another medical equipment supplier, but Sunrise had already billed the order through my mother's insurance, preventing another company from providing a replacement that day. We were essentially held hostage by their incompetence.
Only after all of this did Sunrise finally send Paul back to deliver the bed--more than a day late.
What is most disturbing isn't just the missed delivery. Mistakes happen. It's the complete lack of professionalism, communication, accountability, and basic human compassion. This company repeatedly assured me the bed was coming, failed to notify anyone when they abandoned the delivery, and showed no concern whatsoever that a 91-year-old woman was left without a bed because they "couldn't find the place."
When you are providing essential medical equipment, you are not delivering a package--you are responsible for the comfort and dignity of vulnerable people. In my experience, Sunrise Respiratory Care failed that responsibility completely.
I have retained the text messages and phone records documenting the repeated delivery confirmations and calls throughout this ordeal. Based on my experience, I would never trust this company with the care of a loved one again. read more
