My experience with Advanced Restoration Solutions was deeply disappointing and frankly unacceptable. After a basement flood, our insurance adjuster recommended them for removing, cleaning and storing water-damaged items. He told us that the service would inventory and catalogue all water damaged linens and clothing so we could ultimately file a claim with our insurance company for anything damaged beyond repair. What followed was a series of failures and frustrations that compounded an already stressful situation.
Their team took our water-damaged clothing and linens, promising an inventory of damaged items. This promise turned out to be empty. Not only did we not receive an inventory, but the items returned to us (which we told the 'project manager' had been sitting in standing water for a week) were in a deplorable state- moldy, further damaged, and accompanied by an outrageous bill for 'cleaning' services that were obviously futile. Their idea of cleaning seemed to be spraying Febreze on moldy blankets.
When confronted, the company's response was appalling. In the initial call, they admitted to a complete breakdown in their process, attributing it to employees who have since been fired. However, this does not excuse the lack of accountability, I still have not seen records of our possessions and suggesting that we were at fault for not providing photos of the trashbags full of items that had been damaged beyond repair.
Their initial advice not to contact our insurance regarding the incident, followed by an admission of negligence, and ultimate refusal not to adjust our 'cleaning' bill is beyond negligent- its exploitative.
This wasn't just unprofessional; it was a total abdication of the basic standards of service. Future customers should think twice before entrusting their property and peace of mind to Advanced Restoration Solutions. Their handling of our case was a masterclass in incompetence and indifference. read more