Very responsive and helpful. Professional and timely availability. Made the appointment for the…read moremorning and he came on time. Very competitive price also!

We needed someone to install a security system and fire alarms after we purchased our new home…read more Lynn was fantastic; he has a wealth of knowledge, was responsive and did a thorough inspection before giving us a quote. The quote was reasonably priced, and he is a lovely man to work with. I highly recommend giving him a call.

This is not my first rodeo with this company... Each and every time the service, professionalism…read moreand experience has been a very positive one. Owner Jake Deitch goes up and beyond the call to help and be informative... I will continue to have his company on my Speed Dial for all my rental properties!!

Jake fixed my broken front door dead bolt quickly and efficiently, using only the necessary part. I…read moreappreciated it that he did not try to sell me more than just what was needed. He ran a little bit late, but was prompt in letting me know, which was also very much appreciated.

Dave and his team are top notch. Very efficient, knowledgeable and no nonsense. Not trying to…read moreupsell preferring to install elegant, easy to use state of the systems. A breath of fresh air. Top rating

Dave & his crew are AWESOME! I called them Friday morning after we had tried to mount this huge TV…read moreourselves the night before. I was hitting some hurtles and knew it was time for the pros. I called Dave to see when I could get on his calendar, and lucky me he was able to come that same day! TV was up and running in NO time. I should have called them in the first place, and will from now on. Totally worth hiring them to do it, highly highly recommend. Thanks Dave!

Jasdeep installed three CAT6 runs for me and was great! I appreciated that he explained what he was…read moredoing as he went and presented me with options to choose from as he ran into problems routing the cabling. Definitely plan on using him again for future projects.

7 ethernet drops, lots of PoE APs mounted, Ring camera, indoor, outdoor, tight crawlspace. Johal…read moremade it happen.

My husband hired abisai to install cameras out around & a new doorbell system. Everything was done…read moreperfectly and in a timely manner. He walked us through the process and explained how everything worked. His pricing was great for us. Highly recommended!

Knowledgeable capable, and took care of the job I was very…read morepleased with the results and everything is up and working now as a result of their expertise

My Lorex smart doorbell stopped working: my SD cards got corrupted multiple times and the…read moremechanical chime in my house stopped ringing. I called Lorex; they said I should have an electrician come to my house. I had the electrician who installed the wiring in my house (when it was built) come; he couldn't figure out the problem. Also, I had wired security cameras built into the house, but didn't know how to connect the NVR (partly because I couldn't identify a connection to my router). For both issues, I was frustrated, and didn't know who could help. AI helped me find Smart Wires. Regarding the security cameras, Alex was able to look in my attic to identify how to connect to my router. That enabled him to set up my NVR. Helpfully, he even set up my security cameras on the Lorex app; it enabled him to demonstrate that the work was done correctly, but it also saved me a lot of time because Alex knew his was around the app much better than I do. Regarding the doorbell, after a lengthy diagnostic (checking the wiring, the transformer, the voltage, and that the wiring was able to ring the mechanical chime when the doorbell was not involved), Alex was able to confirm that my doorbell was faulty. I bought a replacement, and Smart Wires helpfully (remarkably) sent Alex back to install the doorbell at no additional charge (including, again, the app setup, saving me some additional time and inconvenience). Alex made interesting and helpful recommendations while here. He mentioned that they could connect my security cameras directly to my TV. I asked him about potentially adding an additional security camera outside: he made recommendations regarding the Lorex camera I should buy (including following up immediately with links), and proposed where to install it for enhanced security. Alex mentioned that Smart Wires has a general contracting license, if needed they punch through my dry wall to run the needed wires for the camera, and then patch everything back up good as new. I am extremely impressed and pleased with the service I received. I will proactively look to Smart Wires for any smart home type installations going forward, and would recommend them without reservations.

They installed smart doorbell. Installer transformer and wired from garage to the door bell. Great…read moreservice. Quick and easy to deal with. They gave me the invoice next day for my book keeping. Will use it next time when I need a service 100%

Quick and super helpful responses. Kyle was very professional and informative of products, services…read moreand pricing. After all my questions and inquiries, I was able to schedule our install within a few days. I'm not a paranoid person, but I also know that sh*t can happen to anyone. I also don't want to be that person that didn't think anything would ever happen to them and then it does. I'd rather keep my home, family, pup safe and be prepared. If you've been on the fence about getting a security system, just do it. The extra $49 a month is worth the peace of mind. Make sure you ask all the questions and see if they have any specials or promotions. Also-install guy, Pat, was super friendly, professional, and fast with the install.

Don't expect customer service. According to them I can listen to the alarm chime at about 20…read moresecond intervals for a week since that's the soonest they can get someone out. They were quick to install but not so much when you need service

Finally sorted out billing. Alarm service seems to be working now. No further malfunctions.read more

No show at first appointment I moved on to AAA for same service and never looked back.read more

After Bandit Systems installed my new NVR and HA security cameras, it became obvious that I needed…read morehigher network bandwidth at home to stream the 8 cameras over the Internet. I decided the time was right to implement Cat 5e throughout my house and put all of the gear in a wall mount rack in my garage. Although it wasn't Bandit's primary function to install home networks, James had installed lots of network cable to power PoE cameras for other clients. Given how happy I was with the original installation, I gave James first right of refusal on my network project. The task was to run 14 drops around the house, two to each bedroom, four to the office, etc., and terminate everything in a patch panel in the cage in the garage. I pre-ordered the cage, UPS, switch, patch panel, and James supplied the cable, keystones, and face plates. My initial plan was to run the cable from the ceiling and through the wall cavity, but additional studs in the middle of the wall made it awkward; we went under the house instead. James and his colleague worked tirelessly to pull all the cable on the first day, then returned the following day to install the jacks in each room, mount the cage, wire the patch panel, and install the network hardware. The end result: my cable modem, NVR, and other equipment are in a locked cage, protected by a UPS; I have Cat 5e in most rooms, and I have complete control of my network infrastructure because of the managed switch and patch panel I chose. I could not be more happy with the work done.

I am writing this review to talk about Bandit Systems and Jame Muller…read more We have lived in Santa Cruz all our lives and have owned a home for 50 years on the west side. We all have seen the changes and problems that have taken place in Santa Cruz. Four years ago I installed a security video system I purchased at Costco, it worked great for two years and then the cameras started going out the then the DVR went down! I spent six months looking for a new systems, in the end I found three somewhat local business's that design, install and support their video security systems (they said). The first was in SLV, the problems were they did not return calls and did not offer follow up ongoing support, price wise they were in the middle range. The second was in San Jose and a U.S. Wide business. Again the problems included not returning calls, they forgot to come over to look at what I wanted and weeks later when they did arrive to look at what I required they said they would get back to me with a price, again they forgot me for a month and when they did call with a price it was twice as much as I ended up paying. The third person I talked to was James Muller of Bandit Systems in Santa Cruz. I want to say that he is OUTSTANDING, he returned calls, showed up on time, walked around the whole house looking at what I had installed before and made great suggestions on ways to improve what I wanted and why. He also got back to me in a very short time with a professional estimate and the time line to install once I approved his estimate. Within a week of my approval James and his crew had the system installed and working great. When small problems showed up (only one or two) all I had to do was email or call him and he came over within a day to look at the problem and fix it. I will say that installing a system of this level is not inexpensive, but Jame's price was equal to the other low bid. The quality of the cameras and system he installed is one of the best home systems on the market. His service, support, and continued follow up to see how the system is running far exceeds my expectations and is appreciated. In concussion I highly recommend James Muller and Bandit Systems!