Our health and living space made us give up our pet cat of 8 years. It was a hard thing to do for…read moremy wife and I. I read every review of every shelter in Tucson before driving to Hope. Although it was beyond hours, Susan greeted us, answered questions, and, in reality, comforted both of us. She also offered any help she could give to our situation. Indecision kept us busy for two more weeks, but decision made, we called her. She and a volunteer came on a Sunday and collected our surplus and our cat, taking time from her weekend to let us say goodbye, assuring his care, and thanking us for the privilege of being able to help. Fantastic, caring organization. We are indepted, and will be in their support list for a long time. If you are searching for a new furry friend, give them a call. You'll leave with a good feeling of meeting the people as well as the friend I hope you'll meet there and bring home.

Two years ago we were looking for a new pup and finally found Hope in Tucson. A wonderful…read moreorganization, they called and said they were rescuing a mom and 3 pups and thought either the Mom or one of the pups was what we were looking for. We got to visit the Mom and pups at her wonderful foster home and picked out our girl pup. The foster home was incredible and we love our dog so much. This is a wonderful organization to support. Alison

Very nice staff. Process went smoothly. Felt jack would find a good placement thank you for your…read morehelp.

The ladies in the intake department did an amazing job helping me fix the problem we had. I am…read moreconfident Mayra is in good hands and beyond thankful she is safe.

PACC staff works so hard to take care of the never ending stream of stray and abandoned dogs and…read morecats. I've fostered and adopted may times from PACC. It makes such a difference to give them a shelter break even for a few days.

I moved here almost a year ago and wanted to foster a cat so I was recommended PACC. Sure enough…read morethey were overflowing with animals and I was happy to take a senior cat home with me. He needed eye removal surgery along with some dental work so a month later I took him for that. Before I get ahead of myself, he also has some sneezing fits which they gave me medication for before his surgery which it seemed to work. They did blood work three separate times while he was under their care. Fast forward to taking him in for a pre adoption appointment in November 2025, they gave him the all clear, saying he was in good health and he may just need more dental work in the future which no big deal because they set me up with Fetch pet insurance. The agent setting up his insurance account informed me all of his teeth would be covered and if he needed special food in the future that would be covered too. It also sounded like a good deal because they are the only insurance that covers pre existing conditions that shelter animals typically would have throughout their lives in the shelter or on the streets. Cool. One month later, December 2025, he had sneezing fits again so we took him to friends of Pacc clinic because Pacc recommended them to us to use after adopting him. They diagnosed him with herpesvirus, didn't even take blood work or run tests to confirm it, gave me medicine for him. It had been a week and he was getting worse so I took him to another vet for a second opinion. This was earlier this month January 2026. Good thing I did because I found out he has calisivirus, mycoplasma virus, kidney dysfunction, and is severely anemic and needs to go to the ER asap to get a transfusion. I've already spent near 1 grand on medication and vet visits, now I'm going to spend who knows how much on a transfusion he needs to live. How could they not have caught all of this at Pacc with the amount of tests they ran on him, I'm very annoyed and angry, I feel like they withheld this information from me or they were cutting corners there. I want justice for my cat for their lack of care for him and for myself financially and the emotional toll this has taken on me. Also, the agent at Pacc that set up my insurance for him put his age at start of insurance as 4 instead of 12. So the "great deal" on insurance I thought I was paying was all a lie. After submitting all my recent vet expenses for my cat, I discovered this major error and had to report it and I was charged a pretty penny of back pay along with a hefty increase in my monthly payment. Extremely disappointed. I also called the insurance to ask about the prescription food coverage he needs for his kidneys and they said the agent at Pacc misinformed me and his food will not be covered. So I just had to pay almost 60$ for only 24 cans of food that will only last me a month. They need to not be giving out false information and have some more competence when it comes to filling out insurance forms. How do you put 4 instead of 12. I could understand maybe putting 2 instead of 12 due to just simply missing a single number, but 4?! The only reason I'm giving the extra Star is because the over all staff of volunteers there are incredible. The people who aren't getting paid by Pacc, who show up to volunteer, those are the people that make that place even worth going to. Never going to Pacc again. It's so sad that so many animals are there that need homes and so many people go there and think they are getting the best care but they aren't getting the full disclosure on their animals health. It's not just me too, I've heard other stories from people fostering and adopting through them as well, one of them being a kitten with ringworm, they weren't told he had ringworm and they ended up needing to get rid of their couch and all their kids stuffed animals and spent a lot of time cleaning their whole house only for it to come back three other times. They need to be honest with people so they can decide whether they can take in the animal financially and if their home is equipped to handle them. Please if you decide to go to Pacc, please please please make them do a recent medical evaluation with blood tests and any other tests you think they need especially if it's an older animal.

So I'm highly disappointed in the way they ran their business. We applied for a cat two weeks ago…read more My children have been waiting patiently we had planned on getting both children a cat we were not offered the sibling. We were not told about the sibling so therefore we were denied she told us we were denied because they wanted to be adopted as siblings, but yet we were not called and offered that so they went ahead and let someone else adopt the cat that we had applied for and instead of them calling and asking, they just said screw us is just bull crap honestly it takes two seconds to call someone and ask if they would be willing to adopt sibling cats But instead they chose to just give it to someone else so the cat my daughter fell in love with, unfortunately, she didn't get a chance get because they pick and choose who gets to adopt the cats

This is a wonderful, seemingly new facility run by volunteers and donations. I adopted my dog here…read morefor a very low price. My dog's initial veterinary exam, some immunizations, and limited treatment for 14 days were covered in the adoption process. The staff were very helpful. Please consider giving one of the animals here a home before purchasing one elsewhere.

Our visit here was one of those stops that meant so much to me personally that I rearranged our…read moreentire travel schedule to make it happen. I even (unintentionally) made my husband miss out on an activity that he had wanted to do, just to make sure we made it here for our tour. Tours are by appointment only and I was a bit worried because I had only just heard about this place the day before and was hoping to make an appointment on short notice. Unfortunately when I called I didn't get an answer so I left a message. I was so anxious that I followed up with an email and later that evening I received a kind response and was able to schedule our visit. We ended up getting a hotel and staying an extra night in the area so we could visit and it absolutely worth it!. This was one of the most memorable experiences of our trip. Getting to the sanctuary was a little confusing, it's kind of out in the middle of nowhere, but I trusted our map and we made it right on time. We let ourselves in the gate and by the time we pulled up there was someone coming out to welcome us. All the people here were kind and genuine and it is clearly a labor of love run by people who deeply care about what they do. Getting to meet the donkeys and learn their stories was incredibly moving. They all had unique circumstances and different personalities. Waylon was my absolute favorite. He was warm and vocal and full of character but all of the animals here just melted my heart. I laughed, and I cried on this tour. My only possible criticism about the entire experience was that it was just too short and I wish it could have lasted longer. The tour itself is free but by the end, we found ourselves stuffing all of the cash that we had on us into their donation jar. The other couple that was on the tour with us was discussing sponsoring a donkey for a year as we were leaving... I hope they did. This is the kind of place that makes you want to help in any way possible. If you're anywhere near Benson and have a soft spot for animals, you should make the effort to visit and donate if you can. Incredible places like these can only exist if people care enough to support them and this one truly deserves your support.

First time going to a donkey sanctuary -( didn't even know this existed). Super cool and fun…read moreexperience! The tour is free and you get to learn about donkeys, feed and pet donkeys, learn what the sanctuary does, and also about each donkey ( and mule) that are residing there. The couple that started and work the sanctuary and the staff who worked there truly care for animals and it shows by their knowledge of each animal and the work they put in. My only recommendation- just because it's a free tour - don't be a jerk- donate to the cause. And even if you don't care about the cause... someone takes the time to give you a tour. Be nice. Do right.

Volunteered for several months. Staff is caring, and the facility is top-notch. They are…read moreshort-staffed as the officers seem to work double as the managers of the facility and also as animal control throughout the city. The animals are well cared for, and the systems to volunteer and care for the animals are well thought out and easy to follow.

This place USED to be very well run,and fantastic.Many kind and caring people were there.I had…read morevolunteered there in the past,and even donated food and supplies.I even knew Nancy back in the day.That's all changed.Nasty,rude,money hungry,and uncaring is how it is now.A total embarrassment to the City,and Community they represent.Nancy would role over in her grave if she knew how bad it has become.I had heard this from several people recently,but got to experience it first hand this week.The lady in charge should be fired.She is uncaring,rude,unprofessional.The lady before her was an Angel.I thought this was probably the best facility in the state prior the change.Now it's gotta be one of the worst.Beware!She will treat you like a criminal and could care less about you,or your animals.She never says she's sorry,or made a mistake even if it's obvious.She care less!

RUDE!! I called asking for help for a depressed kitty that I was doing everything possible to keep…read morefrom sending her to a kill shelter. I called and left a message explaining that she was a particular kind of kitty and best suited in a home where she was the only pet. A man called me back, he didn't even bother to ask me any questions. he was clearly exasperated, in fact, he sounded almost insulted that I had even bothered to call them for help in the first place. He told me that they can't take a cat who can't be around other cats. Well, she's dead now. She got sick, so I could not, in good conscience, get rid of her, or send her to a shelter. So, I worked with her, until she could go no further. Hyperthyroidism was the disease and she did not respond well to the medication. In the end, we had to make the agonizing end of life decision for her and we let her go. Of course, she would have gotten sick, regardless of whether the shelter stepped up to help, or not, but I am still posting this because it is abundantly clear that they do not want to have to go above and beyond for the cats. They just want it to make pretend that they do.

I'm a foster for SARA. It's a small animal rescue group and I love it, a very good experience for a…read morefirst time foster. Stacey, the boss, loves what she does a d practically bends over backwards to help her fosters and adopters. We like to keep it small that way we really know the personality of all of our cats and match them up with appropriate fosters and adopters. All cats are 95$ which covers spay/neuter, micro-chipping, age-appropriate shots, FIV/FeLV testing, and any other necessary medical care completed. Food, litter, and money donations are all accepted and go directly to animal upkeep.

I have to say that I'm puzzled by the review that described PAWSitively CATS as "depressing" with a…read morelack of space for cats and visitors. As someone who has volunteered there for over 15 years, I can attest that there are 3 separate large areas for different populations of cats (adoptable/sanctuary cats, Feline Leukemia cats, Special Needs/less than social cats) and each area typically houses between 20 and 30 felines. There are multiple rooms with screened in porches for the cats to enjoy, benches for visitors to sit on, and the only time I've seen the cats "swarm" is at the end of the day when cleaning is finished and they're expecting their treats. The post in question also claims that there is an online schedule of hours indicating that the shelter is only open to the public one day a week for 2 hours. I haven't been able to find that; instead hours are listed on Facebook as shown in the image I'm including. PAWSitively CATS is run by just a few staff members (some part time) and a few dozen dedicated volunteers. The cats are well cared for and happy.

If there was one word to describe this shelter, it would be: Depressing…read more My visit to Pawsitively Cats genuinely was an experience I never want to feel again. I am someone who ADORES cats, the type of person that will take in a stray and rearrange my whole life to care for them until their last breath. My love is so great that it pains me to see these adoptable cats living in such an uninviting space. This shelter is open to the public one day a week for TWO HOURS. I thought it was an error when I saw that schedule online, but it's true. Upon entering, the building is flooded with adoptees, and for a cat lover you'd think that'd be a dream, but instead of excitement I felt a wave of anxiety. This shelter has dim lighting that doesn't allow you to see the cats clearly, and there's no space to really connect with any of them. There didn't seem like any sort of organization to pinpoint which cat was which, and since a lot of cats do look alike, you could only hope the one you bonded with is the same one you're adopting. As I tip-toed around the cats to look at the ones in cages (for medical or behavioral purposes), I could just sense the discomfort in their eyes. Safety measures seemed nonexistent in this place; anyone could easily step on a cat's paw or trip with how many swarm around you. The worst part was when I had a tour of a backroom where countless cats were fighting for a spot to feel the fresh air from a screen window. It was like looking at a can of sardines; I can't imagine any cat could present their best selves under these circumstances. Not only is there an extremely limited window to visit this shelter, but when you do, it makes you feel unhappy being there. You'll feel just as cramped and exposed as these poor babies.This situation could be the incentive for more people to adopt here, but I don't think that's fair on either side. The cats don't have any room to get to know their future owner, nor will they behave calmly when they're fighting for the spotlight. As for visitors, they'll feel more inclined to rescue the cats out of pity more than genuine connection. I wouldn't recommend anyone coming here, but then again, I almost wish you do come to decrease the population inside the shelter. I advise those who run Pawsitively Cats to work on expanding their business; a huge reconstruction of the place so there's more room for cats to live comfortably side-by-side. I am aware that there may be financial concerns involving this, so in that case, I'd suggest relocating these cats somewhere that can better cater to their needs. I'd rather that than have those innocent fur babies trapped in a dark and bleak shelter any longer. I understand that this shelter was built out of love for animals, I truly do, but for the sake of their wellbeing, Pawsitively Cats must improve. If not, people will not be inclined to help out, and the cats will be in no state to become someone's lifelong friend.

I called a couple other shelters/rescues prior to contacting this company. They were not friendly…read moreand seemed like I was an inconvenience asking questions. So I saw a dog on the animal league of green valley website and called to communicate about it. They were very nice on the phone and their recommendation was to come during their open hours. Which I did. Gregory was the volunteer that worked with me to meet lots of dogs. He was nice and professional. They treat the dogs well and it looks good from that perspective. Yes they ask a lot of questions but I don't see that as a problem. They want the dogs to go to proper owners, when a dog goes to a good home they are less likely to return. Wow they don't want the dog to be off leash... cause we have coyotes that will eat that dog. Hello. And I train my dogs very well and never let them off leash. They spay/neuter, give shots and start to try to train them. The welcome bag was some food, toys, a blanket, leash, and collar. Amazing experience, when I am ready for another( hopefully not a long time) id go there again. And I live in Tucson, worth the drive.

We were blessed to adopt a dog from the shelter. The staff were so helpful in making the transition…read morea happy outcome. We would highly recommend the shelter.

They were very nice and professional Although they really…read moretried to humanly capture and release the mother raccoon and her babies, she made other arrangements and moved them to my neighbors chimney. I saw them a month later and they were healthy and will be just fine. I have since put a cap on my chimney. Want to thank them again.

Pigeons...I hate pigeons…read more.. Some may say that pigeons are cute and love the sweet sounds that they make. I, on the other hand, loathe pigeons. These flying rats found their homes under my expensive solar panels and little cubby holes of my home. That is bad enough, but the final straw is the amount of poop that they leave around my house. It's a lot...of poop...all around the house. Ick. There aren't many options when it comes to pigeon "removal". I found Diamondback Wildlife Control on Yelp and I scheduled an appointment with Rudy. He came to my home, inspected the situation, and provided me an estimate of repairs. This is not an inexpensive endeavor, but I'm happy to report that Rudy took care of my pigeon situation and my home is no longer Pigeon Poop Central. Rudy was professional, prompt and did what he said that he was going to do. I highly recommend Rudy and his company. They will be my pesky critter people from now on!