Well it doesn't get worse than a drunk answering serving slurring times about when he might swing by to grab you in the freezing rain. Rude, overcharged under my guaranteed rates with Amex Plat...these type of too skimmers should be eliminated. 0/5 And -5/5 for customer service read more

Cannot recommend service from this company. Do yourself a favor and move on to your next best option. I was in between a rock and a hard place what with my car being wrecked in a ditch and my finances being tight at the time. Advance collision was the closest towing option, and they also offered to fix my car up at the shop for a pretty good deal. Well, they got it driving and on the road within a week. That's the only positive thing I can say. But they did a bang up job. I had a bent tie rod that I paid them to replace, but instead they chose to bend it back into place with a hammer, weakening it's structural integrity. I also paid them to replace a leaking transmission line, but they instead soldered it into place. They took every shortcut possible with the repairs. To top it off, they performed an "alignment" on my car. I put that in quotes, because they don't have alignment equipment, and used strings to do it. Not only was the car still incredibly out of alignment after they did this, but the steering wheel was off-center as well. I did not ask them to do an alignment, they botched the job horribly, and then they overcharged me for it. I got an alignment at a professional place afterward for around $40 cheaper, and they did it perfectly. When I called Carl to address all of these issues, he never picked up or replied to any messages. I called back at least a dozen times over the next couple of weeks and was completely ignored. This is what you should do with his company - ignore it and DO NOT give them your business. Very unprofessional. read more

If I could leave less than one star, I would. They were contracted to transport my car from point A to point B by my insurance following an accident. They have been ILLEGALLY holding my car at their lot and charging storage fees for various made-up reasons, all of which I can prove are lies for a week now. It should never have been in their lot in the first place if they did the job they were contracted to do. These bottom feeders are out to make a buck off the insurance companies, all while making an already traumatic situation even worse by not realizing that there are actual people being affected by their shady practices. You can bet I'll do everything I can to have you removed from the State Farm vendor list. Horrible, HORRIBLE outfit. Stay far far away. read more

Need a tow? Sure they can probably handle that. But DO NOT. I repeat..:.DO NOT let Carl talk you into doing any work on your vehicle! And he will try. And he will lie. He will push every boundary and every limit you have. He will make promises he knows he cannot keep. And then he will lie again. If you want your vehicle fixed. Fixed correctly. And fixed in any sort of timely manner. DO NOT fall for his lies and take it anywhere else! Or You WILL regret it! read more

Worst non-responsive service ever! They were supposed to tow my car ONE BLOCK last Thursday, after repeated calls and promises that it would be taken care of, here it is Tuesday and my car has still not been picked up. And this after State Farm got involved yesterday, still no luck.... Avoid at all costs! read more

DO NOT USE THEM! This all started at 3pm for a tow from apex to Broadway just about 40min drive... they didnt get the car to me until 10pm. Would not answer the phone and when they did it was all lies. On top of all that they damaged the car in the process. When I called them about it I received a cuss word leaden denial and was told I was lying. read more

We filed a request for roadside assistance through Nationwide. We received a series of phone calls promising to show up but 5 hours later they never showed up. We had to make our own arrangements to have our car moved. Every time we spoke to someone they would not be able to tell us why we couldn't get service. read more

Don't use their service. I used their service for jump start on dec-06-2013. They arrived after 2 hours. After jump start is done I asked for a receipt so I can submit it to my auto insurance for reimbursement. Guy says I will receive receipt Monday so I provided my e-mail address. I haven't received my receipt yet (almost 10 days). I call them couple of times, One of the lady again took my e-mail address and she said she will sent receipt but she never sent. I called after 2-3 days but no solution. It seems like I need to go to their shop for receipt! I will never use their service. read more

After reading the other reviews I'm not surprised!!! We waited 4 hours for them to tow my car 4 miles. They keep saying 30 minutes... 30 minutes. We finally called another towing company. Do not use them!!!! This was even with Allstate involved. Just goes to show zero customer service no matter how big the customer! read more

My girlfriend had her car towed through them by Nationwide's roadside assistance. She called for the tow before 12pm They originally told us that the car would be picked up by 1pm and delivered to Burlington by 2pm. We called them back they told us that the car would be delivered by 3pm. Three passed and we called again. They told us they were bringing it with another car that they were bringing to Burlington so it would be late afternoon or early evening. We called Nationwide to see what was happening, they told us and Nationwide that they were about to pick up the car at about 6pm. They were still a no show at around 7:30pm. We called once again. They said it would be 9pm before they got to the car. So we canceled the original tow and they sent out another rollback for her car. The second tow service got to the parking lot the car was supposed to be in. The car was no where to be found. Nationwide called around 11pm to ask if the car had been delivered. They told Nationwide that it was delivered at 9:30pm which was a bold face lie. They didn't deliver the car until almost midnight, nearly twelve hours the original tow order was received by Nationwides roadside assistance. The entire experience was highly unprofessional every time we would call or Nationwide would call the dispatcher would put the call on hold. Then they would talk to three other people when they should have been helping us. read more

I had her car towed through them by Nationwide's roadside assistance. I called for the tow before 12pm They originally told my boyfriend and I that the car would be picked up by 1pm and delivered to Burlington by 2pm. We called them back they told us that the car would be delivered by 3pm. Three passed and we called again. They told us they were bringing it with another car that they were bringing to Burlington so it would be late afternoon or early evening. We called Nationwide to see what was happening, they told us and Nationwide that they were about to pick up the car at about 6pm. They were still a no show at around 7:30pm. We called once again. They said it would be 9pm before they got to the car. So we canceled the original tow and they sent out another rollback for her car. The second tow service got to the parking lot the car was supposed to be in. The car was no where to be found. Nationwide called around 11pm to ask if the car had been delivered. They told Nationwide that it was delivered at 9:30pm which was a bold face lie. They didn't deliver the car until almost midnight, nearly twelve hours the original tow order was received by Nationwides roadside assistance. The entire experience was highly unprofessional every time we would call or Nationwide would call the dispatcher would put the call on hold. Then they would talk to three other people when they should have been helping us. read more