I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

My wife's car broke down in Raleigh. I called multiple places and these guys were the only ones…read morewilling to help. Needless to say, they got my family back on the road in less than 24 hours. I will recommend these people every chance I get.

I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

Gia and the crew at Honest were awesome in getting my issues resolved and getting me back on the…read moreroad. I appreciate their level of professionalism.

I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

In my experience with anything vehicle maintenance I usually feel clueless or like I'm being upsold…read moreon something. With John, this was not the case. I had an issue with one of my fleet vehicles having a squeak somewhere on the front axel. He was able to not only solve it, but explain to me what he was checking and looking for. Having that knowledge is crucial for the business I operate. On top of that-- he responded and set everything up in less than an hour-- in two hours the vehicle was road worthy and ready for the next rental later in the week. Very reasonably priced, very high quality work, extremely knowledgeable and personable. John is the gold standard for automotive maintenance.

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts

Every time we go they are fantastic! Our 2013 Mercedes runs and drives like new! They are such nice…read morepeople to work with too!

I was so upset with this place that I decided to write my first ever Yelp review. I took my car to…read morethis place for headlight issue and they quoted me $2500 for headlight assembly and I declined and just payed the $164 diagnostic fee. 3 hrs after I picked up the car, my check engine light and traction control sign came on so I took it back next morning. The service adviser said, had a engine misfire, why did they forget to put that on the inspection list? The mechanic said they didn't even put that on the courtesy inspection because all of the focus was on the headlight. So who's telling the truth here? I just said the timing is fishy and left because they had a look on their face not knowing why I would be upset. To sum it up, I didn't have check engine light. 3 hrs later after I picked up my car from this place, check engine light came on. It could be coincidence but extremely suspicious. Only thing they put on the urgent list was tire tread, nothing about engine misfire. I chose this place due to good reviews but it was a mistake as I'm just going to take my car to dealership.

I've used this service for my 2017 C Max Energi for several years and have always been pleased by…read morethe quality of the work and the friendliness of the staff. When I bring my car in, they take great care of it. They have an automated service that keeps me updated on progress. If they notice something wrong or that needs service, it's useful information but I've never been upsold. The prices are fair.

I would NEVER take another vehicle to Chapel Hill Tire after my experience with them…read more I brought my Subaru in for service, and noticed it overheating the day I got it back. I took it back to the shop and they told me it had essentially no coolant in it. I immediately asked the technicians why there was no coolant. They told me, "It was filled up when it was here." When I asked, "Then why is there no coolant in it now?", they couldn't give me an explanation beyond repeating that they had filled it. The car continued losing coolant and overheating. I brought it back multiple times, and I was repeatedly told that they had pressure-tested the cooling system and that there were no pressure issues and everything was fine. They also told me there were no warning lights indicating a problem. Meanwhile, I was constantly having to refill the coolant and pull over when the car overheated. One time I had to sit on the side of the road for about 45 minutes waiting for a friend to bring me coolant just so I could get the car home without overheating it. Eventually the car broke down on the highway and had to be towed. After all those previous visits where I was assured the cooling system was fine, I was finally told that the head gasket had blown and that replacing the engine would cost around $6,000. After I challenged that price, the estimate was suddenly reduced to around $3,000. I'm not upset that a Subaru developed a mechanical problem. I'm upset that I repeatedly reported coolant loss and overheating, and I was repeatedly told the cooling system was fine. The car eventually suffered a major failure anyway. I don't trust this shop and I won't be taking another vehicle there. If you're dealing with a recurring mechanical problem, I strongly recommend getting a second opinion before continuing to rely on their diagnosis

Super nice people, super professional service. This is a gemstone in the rough that has become…read moregreater Cary. So nice to see that it is not a corporate chain, or a teeter... or an unused strip mall. Went there recently for my kids car, which had a sensor that I could not replace. Brought in early on Friday morning, they ordered the part and gave me an 1100 (roughly) dollar estimate. Cam shaft sensors are not easy to get to, btw. They got the part in, got it fixed before the end of the day, and my bill was ~850 bucks. They didn't need to replace one of the sensors, and said to me, why spend the money if you don't need to. Respect that. If you get there early, you can generally wait a short time for simple stuff like oil change or junk. I just drop it off and pick it up after work. Muuuuuuccccccchhhhhh better than going corporate or dealer, by far!

While I only needed a state inspection, my observations with their interactions with customers were…read morefriendly and professional. I didn't observe any customer complaints. The waiting area had comfortable seating, and the decor made it feel welcoming. I would bring my car back for service in the future.

Great service and no games from an Awesome and more than fair mechanic!! To start,, its very…read moredifficult finding an intelligent, knowledge and skilled mechanic for German vehicles, including the Porsche I own. The owner also saved me a significant amount on replacing control arms, CV boots and engine/transmission mounts - all of which I knew needed replacing. The control arms had seem some wear/tear over the years - particularly since they had been exposed to salt roads up north. It was worth the 2 1/2 week to get a repair done the correct way, honestly and without up charging. I will definitely skip the dealerships moving forward! Side Note: Initially I brought the vehicle to Sanders Automotive before I knew of Automotive Solutions. At Sanders Auto (my "old friend" there previously from Chapel Hill Tire, took my car in. Since I know just enough about vehicles to diagnose it I feel fairly confident when I bring it into the mechanic. When I saw "B" I knew it was going to get interesting and sure enough it did. I was told that the vibration went away if I hold the steering wheel (LOL) and that the only thing wrong was the CV Boot had ripped. They definitely missed the engine/tranmission mounts as well as the failed control arm. But its a blessing in disguise as it lead me to Automotive Solutions :)

First time customer. Took my 2012 BMW Wagon in for a clutch replacement. This was my first clutch…read morereplacement in 231,000 miles. I dropped the car off the day before, the owner gave me his truck as a loaner. Was expecting 2-3 days service. To my surprise replacement the clutch and dual mass flywheel took 1 day. It was pricey, but an Xdrive requires the removal of the transfer box and front axle. Made me repeat customer

I watch them work on my vehicle and they had appeared to be a kid doing the job half the time he…read morewasn't even there and then when I got the bill, I realize they charge me for the entire time they had the vehicle even while it was not being worked on. My brakes work worse having brand new pads And rotors than it with the original ones that wore out. When I tried to have a conversation about this, they were defensive and told me that I could get new pads and bring them back and they could put those on instead. I took it to another shop. Turns out the kid didn't put them on right. They are overpriced liars; $700 for labor, and I brought all of my own parts . Avoid the shop at all costs.

j&w is honest, reasonably priced, and trustworthy. this is the only mechanic in pittsboro i will…read moreuse going forward. i have used them for years and recently they have come through for me once again with their honesty and flexibility. you are able to schedule appointments ahead which i highly recommend, but they have also been able to look at my car on short notice. it's a 10/10 for me.

Jody was great! Communication was very good & handled the repair I needed with care! Making the…read moreappointment was smooth as well.

I had been using Jody for over a year until... He handed off the communications to another person…read morewho has done a horrible job of customer service. It has been awful trying to do business with them ever since. Jody recently put in the wrong part and apologized for it and I was okay but he did not put the fuel tank back together properly and I got stranded on the side of the road... my car smelt like gasoline and he was unreachable by phone. I ended up having to get towed and now a day later I still have not gotten any word back from him or his assistant. It's been a living nightmare and I'm so disappointed in a good mechanic that made a mistake and is not prioritizing his customers..