I used Advanced Check-In on July 19 to move four bags from the cruise port to the airport so we could spend the day in New Orleans. Pickup and drop-off worked fine and communication that day was quick and friendly. My carry-on went in undamaged and came back with the shell cracked through at a wheel corner. I contacted Angela the same day. She responded within the hour, apologized, and said the company would repair or replace it. On August 4 she asked for my mailing address to send payment. I sent it that day. I followed up on August 19 and September 2. As of today, September 5, there has been no payment and no response since August 4. The amount is 94 dollars and 33 cents, the documented purchase price. The service works as advertised getting your bags from the port to the airport, but there is no guarantee they arrive in the same condition, and bags wait outside at the curb in the open air. Someone is generally out there keeping watch, but the sheer number of bags at busy times means they're not closely monitored. Photograph your bags before you hand them off. Get travel insurance before you use a service like this, because if something goes wrong, there is no real path to get made whole. read more

Advance Check-In - Damage from Advanced Check-In, July 2026. The crack pushed into the wheel housing, making the suitcase difficult to roll through the airport - Luggage Storage Near Me - New Orleans, Louisiana

This service worked exactly as described. We dropped off our bags after we left our cruise ship. When we got to the airport, they were there and ready to be picked up. It was fantastic. Checking our bags allowed us to walk around the city before our flights without having to deal with the hassle of carrying them around. read more

So helpful!! Our flight home got delayed by 5+ hours and we needed somewhere to drop our luggage. Advance Check In helped make an otherwise frustrating day so much better! Super efficient and professional! Highly recommend read more

We are so grateful to Advance Check-In for taking our bags and safely transporting and storing them at the airport so we could have a fun day in New Orleans. They are a family business and have been operating for over 20 years! I highly recommend them. We didn't book in advance but they still were able to accommodate our four bags safely with no issues. Thank you to Zach and the rest of the team! read more

We were looking for a luggage service and discovered them at NCL area at terminal. Easy arrangement, great price. Thank you

The luggage made it to the airport but not in the condition I left it in. one wheel was broken off and the casing was busted on the corner of the luggage. The employye said they didn't do it but the wheel was beside the luggage. I don't recommend their services. read more

I booked this service 6 months in advance $60 for 3 bags. I was delayed disembarking due to the ship not docking on time due to river problems. When I arrived at the desk there was nobody there and no signage. I had to call the number on my invoice at a a charge and was told they had left due to the delay of the ship and I would receive a refund. They did not try to contact me to inform me of this and so now I was left in the pouring rain with 3 suitcases and a day in New Orleans. I had to walk to a local hotel and arrived soaked to then pay them $20 to store my bags. I have emailed Angela and Victoria 10 times for a refund but have been totally ignored. Advance Check In ruined my whole New Orleans experience. read more

Would absolutely use them for this super great/convenient service again! Our party of 12 people (~40 bags total) were ALL glad we trusted them. All our bags made it along with a couple hundred other bags for other customers who got off our cruise. When we got to the airport, all those bags were carefully lined up from earliest to latest departure. They're extremely organized and conscientious: Zach & Matt explained they are a small family business operating for 20+ years and have never lost a bag because of their carefully thought through process. You can definitely trust your bags will make it!! read more

When we returned from a cruise and wanted to spend the day exploring New Orleans without worrying about our luggage, Advance Check-in was just what we needed! Everyone we talked to provided outstanding service and was courteous and patient with our questions. Our bags were waiting at the airport exactly as promised. Super simple, hassle-free, and Impeccable service - I couldn't have been happier! read more

We used this service to bring our luggage to the airport while we explored New Orleans. The woman at the port helped us find a way we could do that. She also had another individual bring us to the tour bus so we could find it. He was awesome, very friendly and ensured we did not miss our bus. He even ran to it for us. The luggage was right at the front of the airport like they said it would be. Awesome job by all and great company. read more

Wasn't sure what to expect, but it was such a great experience. We got off the cruise ship and advanced check-in was there after we collected our bags. Our flight didn't go out until much later. We gave them our bags and headed off unencumbered to explore the city. We caught an Uber to the airport and our bags were there exactly where they had said, in perfect condition and waiting for us. I would totally recommend them! read more

Advance Check-In was absolutely great! We had a later flight in the day, and it was so convenient to check our bags with them and have them delivered to the airport. This made everything much easier since we were using the Jazzy Pass to ride the city bus instead of having a rental car. read more

So glad we found Advance Check-In! We got off our cruise at 8:30am and didn't fly out until 5:30pm. They took our luggage right at the cruise port and delivered it to the airport by 3:15pm, allowing us to explore New Orleans completely luggage-free. Smooth, reliable, stress-free, and very reasonably priced. Highly recommend! read more

I had a late flight after coming off a cruise and needed something to do kill time. I booked the hop on hop off bus with luggage storage and airport drop off. Advance check in was in charge of the details and stored my luggage safely and made sure I got to the airport. I was the only one leaving so late so the owner made sure to accommodate me and get me there when I was done enjoying all NOLA has to offer! I would recommend them time and time again! read more

Our experience with Advance Check-in was amazing. The owner answered the call herself and took our request to have our bags picked up at the hotel. We were given the option to pack when picked up, or in advance which we chose. The forty dollars for up to 4 bags was a deal!!! The owner, Angela, arranged to have us meet at the front desk of our hotel, and as it happened she was going to their physical location about the same time so she picked our bags up. She gave us great comfort and help along the process, like confirming the order, taking a photo of our bags being delivered to the port and porters and a kind well wished text. We would use Advance Check-in again, in a heartbeat and can wholeheartedly recommend them. read more

I was looking for a service to hold our luggage while we explored NOLA before our cruise. On the cruise terminal website, we found a phone number. I spoke to Victoria who was very professional and helpful. She explained every step of the process to me and I felt confident in their business once we hung up. Fast forward to the day of the cruise, I called and spoke to Angela several times. She was very patient and helpful every time and assured me that Christina was on her way to meet us. We met with Christina, she took our bags, made sure we had our travel documents, and told us to have a great time! I texted Angela around the time she told me the bags should have been dropped off and she confirmed within minutes that they were handed off to the ship stewards. Our bags arrived at our door without a hitch! Seamless process I would definitely recommend to anyone needing luggage handling! read more

Excellent Service! Made reservation online prior to cruise. At cruise end, we grabbed our bags and went to Advance Check In window to drop bags. Service was quick and efficient. We arrived at airport at our designated time, bags were waiting for us and we were at our gate lickety split! Highly Recommend!! Easiest NOLA departure ever!!! read more

I recently used their services and was blown away. previously I had an operation that didn't allow me to carry my luggage. Angela personally took care of me. She took my bag off the luggage carousel and brought it to the hotel, then to the cruise port the next morning. her communication skills were stellar! She messaged me every step of the way! very kind and courteous too. if you would rather get to your hotel without the worry of your bag, use this service! read more

Amazing! Walked off the ship with our luggage, dropped it at the counter and walked off to enjoy our visit in New Orleans! Once finished we took an Uber to the airport and collected all our suitcases right before check in. Fantastic service that should be in every city with a port!! Thank you so much! read more

I am not the one who usually will write anything bad because things happen however.... From the beginning after getting off the cruise ship the lady helping us at the terminal was very frazzled. There was 9 of us it was very confusing to her with all of our luggage. She informed us of how the hop on hop bus worked how we leave our luggage and they take it to the air port and then we show up at stop 5 to get airport transportation. We paid the amount of money she told us we owe'd. but we only could use one credit card because her phone would not work and we had to use cash to pay.. which was very weird to me.. she gave us our tickets and wrote on the ticket stop 5 at 4:00 pm.. well we went and had the tour which was fine.. well where to stop 5 at 4 pm and we could not find airport the airport transportation. The people at stop 5 acted like they had no clue what we were talking about and at first didn't not offer to help. after a while a worker used her cell phone to call ANGELA.. the owner of company that does airport transfer and luggage storage. Angela was NOT helpful at all. She was rude and insulting to us as if we did some wrong in the situation. Well apparently the lady who sold us the tickets did not put us down for air port transfer which is crazy because she wrote the info on the tickets.. all 9 of the tickets !!!! But "apparently" we didn't "pay" for the transfer .. I'm sorry what ??? if we didn't pay why would you write it on the ticket where isn't clearly shows airport transfer info????? which makes me believe she stole our money since we had to pay cash and she was unable to provide a receipt how convenient! So Angela is talking to us if we were beneath her since she was the "owner " she was rude and not helpful at all. told me she would send a van but we had to pay $21 per person .. Ummm no maam you won't get another dollar of our money! so we took 2 Ubers for a total of 60$ and she wanted more than $180 after the way she spoke with us.. As if we were in the wrong instead do apologizing for her staffs error or whatever it was she made us almost late for our flight. I am only telling you this because I would hate for anyone else to have this done to them. This was not the HoP on Hop off bus tours fault they do not run the stand outside of the cruise terminal . however if your on a cruise do not use them outside of the terminal they will rip you off and you could possibly miss your flight! read more

Easy to use. We checked our bags at the port after leaving the cruise ship in the morning. When we got to the airport at 5pm our bags were waiting for us. We were able to enjoy New Orleans without worrying about our luggage. I recommend highly. read more

I was blown away with the level of ease and level of service provided by Advance Check-In staff. This company made our day of exploration of New Orleans possible w/o having to lug around our bags post Cruise. I will definitely use this service again and suggest it to all who want to meet their bags at the airport. We made a reservation the evening prior on their website at the suggestion of our concierge on the cruise. We selected the 3-4 bag option (which was the best $60 we could have spent)- and were met right out of customs' area after getting off our ship. At the front desk, we were asked what time we'd like to pick up our bags- We said we didn't know, but thought around 1pm- they said no problem, they'd be around until 5pm for pick ups. We arrived at the airport after exploring the city and easily found our bags at drop offs for Southwest/American (not our airline, but easy to spot and get to our airline's check in). We supplied our luggage tickets and were walking away within a couple of minutes. Great service! read more

Used the service to deliver our bags to the airport from the cruise port. $50 for 5 bags. Allowed us to go out for a nice breakfast and then pick up the bags at the airport. Friendly staff. read more

Fantastic service. Great communication. Information was shared in a timely fashion. I will certainly tell a friend! Thanks!

Getting off our cruise in NOLA in the morning and still have a few hours before we needed to check in at the airport for our flight home, what to do with our bags was one of the biggest questions we had to answer. Advance Check In came through with the perfect answer for us. As soon as we collected our bags and were headed out, the check in desk for them is right there, the process was very easy, we indicated how many pieces of luggage needed to be transported and what time we wanted to meet up with our bags, Angela was so friendly and helpful, she gave us her direct number in case there were any changes on our end, and even a couple of bottles of cold water! Soon we were on our way out the door to continue to explore the French Quarter for the morning and early afternoon. Meeting up at the airport was a breeze, our luggage was right where they indicated it would be, ready for us to check in with the airline. The gentleman was watching over it all, making sure to check IDs against the name for added security on who was picking up our luggage. Would definitely recommend Advance Check-In, friendly and helpful and exactly what we needed for the last day of our trip. read more

I was wondering what I was going to do with my luggage for 12 hours after I got off a cruise ship in New Orleans. I had 12 hours to spend in New Orleans before my flight left at 7:00 PM. I was so relieved to find Advance Check-In. They held my luggage for me and transported it to the airport. I was able to meet the Advance Check In agent right outside of the airline gate. They were on time and I was able to spend the day in the French quarter without lugging my suitcases with me. What a relief! Please use their service. This is a great family owned company! read more

I was really pleased with the service offered by Advance Check-In. We returned from a cruise on Carnival at New Orleans Cruise Port Terminal. We were greeted by Christina and she explained their service. I was looking for a way to store my luggage for the day while I explored the city. for $40 I was able to store 4 bags and this included transporting them to the MSY Louis Armstrong airport. We enjoyed our day and zipped over to the airport. Advance arrived on-time and called as Angela an Ralph pulled up to the departures platform to met us with our luggage. We had a number to call if there were any changes or concerns. Call (504)471-0080 or www.advancecheckin.com read more

Advance Check-In - Look for this logo - Luggage Storage Near Me - New Orleans, Louisiana

Angela at the New Orleans port location is fantastic!!!! She even gave us her cell number in case we had questions. Total to hold 2 pieces of luggage was $40, so we could enjoy walking around New Orleans. The customer service was GREAT!!! And they forwarded our belongings to MSY, where Tim met us at the luggage check-in area. They made things easy for us - I thought it was too good to be true! I would highly recommend this company!!! read more

amazing help with bags from the ship to the airport!!! Mr Ralph made sure we had our bags handy pretty much as soon as we got off the uber

Fair price for an invaluable service. Didn't have to lug out bags around the city all day. Picked our bags up at their truck curbside at the terminal. Wouldn't hesitate to use them next time. read more

As several others said great concept, poor execution. We checked our bags at the cruise terminal for pick up between 6 and 7 PM at the airport. Around 6 PM, while having dinner, we recieved a call from Advanced asking when we would pick up our luggage? I told them before 7PM as scheduled. The gentleman said he was getting off work but SOMEONE would be there. We get to the airport at 6:40, no luggage no person. I returned a call to the number I recieved a call from and the gentleman said some would be there soon. 20 minutes later someone did show up. Two more points: this company has no kiosk at the airport, they just meet you near a terminal door. Also the call I recieved from them came from a Yucatan phone number.. seemed strange almost didn't answer it... glad I did. To be fair the service did work but seems somewhat unprofessional. Would look for someone else if in NOLA again. read more

I was a little nervous about this service after seeing the reviews, but it worked out wonderfully for us. Granted, we were not leaving for a cruise, but returning, so worst case scenario, we'd get home without our luggage, however we had no issues. The price was reasonable, we left our luggage and spent one final day in NOLA, prior to flying home. Our luggage was at the airport, as promised when we arrived. An attendant took our tickets, gave us our bags, and we were off. I did not see any barricades, but the attendant was definitely alert and active, and would have easily been able to stop anyone trying to take a bag from the group. I'm really happy this service was offered--otherwise, we would have had to spend our last day in NOLA babysitting our own bags in the airport. read more

Most unprofessional service I had in hospitality. An old lady angela seemed like she had no time to help and made me feel like I was annoying her while I was trying to get my bags. I told her manager victoria that I needed medication and while I was on the phone she sounded as if she was babysitting at a daycare. I felt as if I didn't keep checking on my bags they would have ended up in Alaska from New Orleans. My advice is to avoid this "company" at all costs. read more

What a great idea! It was comforting to know that my party could leave out luggage at the cruise terminal and retrieve it again at the airport before check in departure. I was able to pick up my bags 2 hours before my flight and easily go straight to my airline. I'm not sure why the last review said it was unsecured. There was a representative with the luggage at the cruise port and airport watching the bags. The bags were also separated by barricades so no person could easily grab my belongings. I was also under the impression they did not provide human transportation to the airport and that's why they recommend a service that picks up downtown and drops you off to your luggage. I highly recommend using the service on your post cruise visit to New Orleans. It's worth the "hands free hassle free" experience they promote. read more

Checked our bags in after a recent cruise. Decided to book a hotel room close to Bourbon Street and made a quick call to Amy and they were glad to deliver the bags to our hotel. What a great experience. Customer service seems to be a thing of the past but not with these guys. Angela called us back and made sure our bags were there. Anyone cruising out of New Orleans should definitely take advantage of this service. read more

They were awesome. We checked our baggage with them at the Port of New Orleans and went off to explore New Orleans for several hours. When we got to the airport our bags were waiting for us. What an amazing service. They were super nice and friendly when we checked our bags. They are a family business. I totally recommend them. Super trustworthy people. read more

What a gem of a service! Using Amy & Drew basically gave us an extra vacation day. We got off our cruise ship in the morning but our flight wasn't til after dinner, and we couldn't haul a family's worth of luggage around the city all day. Their system is organized, Amy even asked if we had packed anything particularly fragile, Drew was ready at the airport with all our luggage when & where we were supposed to meet, and our family got to enjoy a day in New Orleans that would have otherwise been spent sitting in the airport. Thanks so much guys, can't wait to use you again! read more

This service was awesome!! Had two monstrous check bags that would have stole a full day in New orleans if I had ligged them around town. The cost was 15 bucks a bag and the lady at the desk was so helpful for getting everything sorted out and helping me with knowing the trolley schedule and shuttle from the French quarter to the airport. 5 star service and my bags was waiting for me at the airport attended by a gentleman sage and sound. This service is a vacation saver! read more

My family (6 adults) had a late flight going home from our vacation and couldn't leave our luggage at our AirBnB....the owner of the property recommended using Advance Check-In to have our luggage transported to the airport so that we could enjoy our last full day without worrying about our bags. I called and made the arrangements with Victoria to have our bags picked up. She was very professional and friendly, assuring me that our bags would be available at the airport at 4:00 p.m. so that we could check them in before our flight. Our bags were picked up by a very confused man, who didn't seem to know what was going on. I called the service to confirm that this person was supposed to be the one to take our luggage. She said their regular person was having some problems with their vehicle and this person was the stand-in. I was assured that our luggage would be available at the airport at 4:00 p.m. We gave the man our bags and enjoyed the rest of the day, sans luggage. Long story short - we did get our luggage, but after several frantic phone calls and more than 30 minutes late. This service has so much potential, but if they can't be on time and have weird excuses, good luck. read more

This service was fantastic. My family was able to drop off our bags at the port, explore the city and then pick them up at the airport after we'd played tourist all day. I was so happy we didn't have to drag our luggage around all day. Amy, the lady working behind the counter was super friendly and helpful. I was worried about whether or not to use this service based on some of the reviews but we had no problems at all. it worked out perfectly. read more