Extremely disappointed with my experience at this O'Reilly location. I went into the store simply…read moreto have my battery tested because I was having an issue with my 2013 Mercedes-Benz S550. I was not asking them to replace my battery or perform any major work. During the battery testing process, part of my battery/connection was damaged. When I brought the issue to their attention, the staff and manager did not want to take responsibility or even acknowledge that they may have caused the damage. Even worse, the manager directly accused me of lying about the situation and what had happened to my vehicle. I found that extremely disrespectful and unprofessional. Instead of trying to inspect the problem and help resolve it, I was essentially told to stay out of the store and contact corporate. What started as a simple request to test my battery turned into a much bigger problem. My vehicle ended up with absolutely no power -- no lights, no electronics, and I couldn't even lock the car. I did exactly what I was told and contacted corporate, but unfortunately they were not much help either. I was basically told that they could address the one cable that was damaged, but that the rest of the problem was my responsibility. That is extremely frustrating considering I came into the store for a simple battery test and left with a much bigger issue. I understand that mistakes can happen, but what matters is how a business handles them. Instead of taking the situation seriously, investigating what happened, and working with me toward a solution, I was accused of lying, told to stay out of the store, and then sent to corporate. Corporate ultimately did not provide a solution for the full problem either. Very poor customer service from both the store and corporate. I came in for a simple battery test and ended up dealing with a damaged connection, a vehicle with no power, being accused of lying, and being left responsible for the rest of the problem. This was an extremely frustrating experience.

They are very friendly and helpful to customers. Change two battery here in ten years.read more

Stopped in at the last minute because my battery light came on. Love in this area but never really…read morenoticed it but looked on Google like wow! So close. They helped me right away and assured me of the issues with my vehicle. Needless to say I was back on the road quickly with confidence. Very friendly, prompt and thorough.

Wow consider yourself extra fortunate if you're ever in this area. Was driving down Big Beaver on…read moremy way to yoga all my lights started flashing car is overheating. Noticed AutoZone on the left side went to go all the way over to the turnaround and she stopped running in the middle of the turnaround. Figures it's the first snowfall and I've got flips on :-) Put my flashers on waived the cars around me and then open My Hood. Checked my reservoir and I had absolutely zero fluid. Ironically refilled it the other day because I noticed the temperature was going down. I had two bottles of water in my car they called AutoZone just to check and see if I could pour it into the reservoir without cracking the block. Michelle who answered the phone at AutoZone didn't recommend it based on the 32 degrees temperature outside. She asked me where I was located and I informed her I was about a half a mile down the road. About 20 minutes later a pickup truck pulled in behind me and I was waiting him around when he got out and it was Louay from the AutoZone. He brought a a gallon of antifreeze for my reservoir. After a few minutes of waiting I started the car and she started. Completed the turnaround and drove over to AutoZone to pay them for the antifreeze coolant. Definitely will be sending kudos to AutoZone corporate. I didn't request assistance Michelle said she was worried because it was cold and I was stuck in the middle of a big beaver. Can we say exemplary customer service !!there off the charts!!. Time to pay it forward :-)

I made a purchase from Motor City Carz & it was delivered quick. Has to be the nicest phone case I…read moreever had & they gave me glow in the dark dice, a snack bag sealer & a cpl qr business stickers. I'll be ordering from them again for sure.

I placed a order for the 20 piece ruff ready deluxe road kit for a local delivery and it was…read moredelivered to me just over a hour after my order.  All the items are good quality & I've  needed at one point in my life but I really liked 3 ALOT.  The reflective safety triangle bag, heavy duty jumper cables & the siphon pump are worth the money alone.  I will be back soon to checkout what more MotorCityCarz.com has to offer.

I run a local auto facility,we use these guys all the time. When buying used parts you need to…read morefind a business that is on your team finding the right part for your project your working on. With the option on the bigger items of a warranty i can offer my customers ---it seals the deal! Chris is my go to guy - but not to take anything away from the entire team -they are all top notch!

I'm not a car guy and use my vehicles to go from point A to B, so I came based on a referral. Even…read morethough I didn't get the part I needed this would be somewhere I'd go for used parts before going anywhere else. The employees who greeted me were smiling, all said hello and helpful. I brought my part in for comparison and after getting quick directions off I went. Struck out but when I came in the employee who helped me pointed me to a couple of other places to checkout.

Terrible service never coming back treated like an idiot…read moreDon't recommend find a different scrap yard

excellent service they can always find what I need at a very reasonable price, if they don't have…read moreit they will know someone that does

Great Prices, Excellent Service, Knowledgable and Worth the drive from Rochester. Highly…read moreRecommended!

I go to the one on Auburn and John R. The guys are always…read morehelpful. They helped me put windshield wipers on when it was freezing cold and wind blowing. I appreciate that!

Outstanding service and much appreciation to the store manager, Sean. He was able to set me up…read morewith a new battery and swapped out my old battery for the new one promptly. That speedy and courteous service was appreciated.

I stopped at my local auto parts store as it's locally owned. Their prices are better than the…read morechains! I recommend Decker on Van Dyke S of 21 all day!

From the owner: Independently owned by the same family since 1959 means that we strive to give the best service…read more Machine shop, tools, name brand auto parts, and a national warranty. Affiliated with Auto Value parts stores which means we are locally owned but have national buying power. Everyday delivery means that "if we don't have it, we can get it quickly!"

GET IN THE ZONE, AUTOZONE!…read more ok, now that I have *that* out of the way, let me tell you about how I ended up here for a new car battery! I knew it was time for a new battery since it's been 3 years and my car was telling me to replace it or get stranded. Having been stranded with a dead battery before, I had no interest in doing *that* again, so I took the bull by the horn and replace it proactively. I called a total of three different places (including Auto Zone) to get an idea of what the price and turn around time was on getting this done. I was quoted as high as $660 for a new car battery! (yikes!) So, my friend suggested calling Auto Zone and see what they had to offer. I spoke with what ended up being the manager at the store when I called here and he was super friendly and nice. I told him my situation and that I needed a reliable battery (not the cheap kind) for my Jeep and he said he could help. He ran my information through the computer over the phone and told me exactly what I needed. He said he had two batteries in stock and that he wasn't super busy at the moment and to come in when I was ready. He was kind enough to even put one aside! I did some research and indeed, it was good and reliable battery for my car. They even did a free install for me in the parking lot! When I walked into the store there were three staff members who were busy helping other people who were also buying batteries for their cars as well. (Tis the season for battery replacement, I guess.) The gentleman who helped me was like "oh, you must be Amy, right? Glad to see you!" I pointed out my car and he mentioned "I could tell by your car and speaking with you over the phone that it had to be you!" Anyway, I paid for the battery for a grand total of $285. It was done quickly, mostly because the store wasn't super busy at the time. If there was an influx of people it would've taken longer then what I experienced, FYI. Anyway, I'm glad I went here and the car runs great. I mean it ran fine before but it sounds better due to me man handling the battery situation. I would gladly return in the future for other similar items in the future. Thank you Auto Zone, you saved me a TON of money and from being randomly stranded in the future!

No photos, brought my brother here because he bought the wrong headlight (and we pulled his front…read moreassembly off, so he was driving no where). Easy to find, great parking lot, super helpful staff. They accepted his exchange even though the package was opened (exchanged it for a previously opened package; must be an easily confused headlight!) and the transaction was swift. The fellow at the counter was friendly, helpful and very nice to talk to. It was a fun "car wrenching" memory with my brother and that doesn't happen very often. Thanks, Auto Zone!!

If you like to clean your car, inside and out, top to bottom, and are obsessed with a clean car and…read more, have OCD like me, then this place is for you. They only carry chemical guys products, which get top reviews on Amazon. This place is a franchise, evidently they have a ton of them on the west coast. So I came in here after a friend who is a cousin of the owner told me about this place, after I mentioned that I use chemical guys products. This place is like a dream come true for me, I didn't want to leave. I came in because I was polishing my car and wasn't getting the results I wanted, and the person there told me I needed the right polishing pad for the right polish. He sold me some and boy was he right! What a difference it made, my car looked so much better and virtually scratch free. I used a dual action polisher which did all the work, a clay bar first and 5 different polishes, tipped of a with jet seal paint sealant. Don't pay your dealer $$$ to seal your paint, buy it here and do it yourself. They really do have everything you need and didn't know you needed.

They have a great crew of employees that are very knowledgeable. I have taken several classes there…read moreand enjoyed them very much and I learned quite a bit. They put on events for Automotive enthusiasts. They also have a great selection of products, and knowledgeable sales people to recommend the proper product.