I go to the one on Auburn and John R. The guys are always…read morehelpful. They helped me put windshield wipers on when it was freezing cold and wind blowing. I appreciate that!

Outstanding service and much appreciation to the store manager, Sean. He was able to set me up…read morewith a new battery and swapped out my old battery for the new one promptly. That speedy and courteous service was appreciated.

The staff was rude and the prices were not as advertised. Go to SERRA or anywhere elseread more

TLDR: okay service, poor customer service, will not return. I had been frequenting this dealership…read morefor service for 6 years. Most times, my experiences were slightly annoying with mediocre customer service and overpriced quotes ($80 for brake light which I replaced myself in 20 min for $12). I dealt with it because they were local and convenient. After my most recent run ins, I would not recommend. They accused me of lying because their records didn't match that both my wheels and tires were my own and not purchased through them. My biggest complaint was being ignored when my particular agent was unavailable (both in-person and over the phone). I will not be returning in the future. Every time I brought my car in was a hassle and super expensive. Find some place else, I highly recommend Steve's in Pontiac.

The price is not as advertised and they hit you with hidden fees. Not happy with my service here.read more

Keith Stadwick is an exemplary product specialist. Keith was diligent in locating the precise…read moreSilverado that met my desire. He was also prompt in doing so. During the closing Keith was meticulous in demonstrating all of the features of my new truck. Keith made the whole acquisition process easy. Keith handled everything expeditiously with attention to detail. Within just a few business days of calling Keith, I was driving off the lot of Bill Fox Chevrolet in my new truck. Again, Keith Stadwick makes Bill Fox Chevrolet the stellar dealership that it is.

Great oil change experience with the Service Advisor, Ron this morning…read more Good listener, professional, personable and work was completed with no issues. Anybody can sell you a new car, but it's the Service Advisor's efforts that build customer loyalty. Look forward to returning to Serra / Ron next time I need Service.

Terrible experience, the service department rude and uncooperative…read more They sold me a truck that was pre-owned certified that had a transmission issue, then refused to repair telling me its suppose to be that way. A total joke of an experience, then offered to buy it back and sell me a new one for twice as much as I paid for the one I bought from them. They also had my truck for over a week and offered no loaner. Telling me the had none ! I had no choice to file a claim with GM Corp. which is still pending as of today. Please BEWARE of this dealership !

I am extremely happy with my purchase. I love everything about it. Adam Lukasik at Fox Toyota was…read morehelpful and attentive to what I wanted and he made it happen with a new car for me. The entire process was fast and smooth. They have more than just Toyota. They also have Volkswagen and Chevrolet. I recommend you see him if you are looking to lease or buy a new/used vehicle.

Routine Oil change , check over and tire rotation. Was sold…read morea fuel system flush as a needed repair. $240 ??? Advisor got signature from me via razzle dazzle looking at desk top and I pad. Disappointed by the action along with the discussion the advisor had with the Service mgr. This guy has the same power to make a decision as if he worked at Pizza Hut. What a joke !!!!!

I stopped at my local auto parts store as it's locally owned. Their prices are better than the…read morechains! I recommend Decker on Van Dyke S of 21 all day!

From the owner: Independently owned by the same family since 1959 means that we strive to give the best service…read more Machine shop, tools, name brand auto parts, and a national warranty. Affiliated with Auto Value parts stores which means we are locally owned but have national buying power. Everyday delivery means that "if we don't have it, we can get it quickly!"

I have purchased many parts from the store before with no issues. It all started with an…read morealternator. I have an F250 2005 super duty diesel pick up. I Purchased and alternator from Chad and immediately it was a bad alternator. Tested bad. Went back and got a replacement alternator. Shortly after, my batteries drained and so I replaced the battery. Somehow the alternator wasn't charging so I thought was just bad batteries, had to replace the batteries again. This has been going on for two years. In the end, most of my electrical components were being melted and I had to take it into Romeo Ford. $2700 later, Ford engineers told me it was a bad alternator that caused all my truck problems and a complete diagnostics report to prove it. Reported it to Auto Value and Chad the manager. I am totally being taken advantage of because the manufacturer tested the alternator, they confirmed it was bad but it was because of bad batteries is what they said and I'm just out of luck no matter what the lifetime warranty means. Because I'm the small guy, they're taking a vantage of me. They are basically saying that the Ford dealership and the engineers at Ford have it wrong and they are right. There's no issues and they will not pay me my money. Auto Value is great until you have a problem. Do not buy from this store your parts. Go to your dealerships and buy the original equipment parts. They do not stand behind their product. Could I take them to court? Of course. But they can out spend me on court fees and they know this. It's not right. They are totally railroading us. Will never shop at Auto Value again. They do not stand behind their product. You may have some good experience with this store, but beware, wait till something goes south. You'll see.

I received friendly, helpful fast service from Chad yesterday! My Jeep tail light had come loose…read moreand needed 2 parts that I had no idea what they were called or what they looked like. Chad came outside, looked at the problem area, went back into the store for the required parts and popped them in. Problem solved for a whopping $5. I highly recommend Auto Value to all and I will definitely be back when the need arises.