Learned the hard way these thief's steal and claim your life time limited warranty's. Went in for an exchange and was told there was no record of the purchase therefor they could not honor the warranty. It's the 21st century and I used my advanced auto parts membership card?
As a test I bought brake pads and rotors, two years after purchase I called while looking at my receipt and asked how to go about an exchange. To NO SURPRISE they couldn't find the purchase in their system. It was at that point I informed the employee I had the receipt, provided all the information. WOW! WHAT A MIRACLE! All of a sudden he could find the purchase and then went on to tell me someone already took advantage of my warranty. I informed him that was impossible and told him we could match up the serial numbers off the brakes currently on my car.
AGAIN! A miracle happened, they told me I could come down buy the rotors and pads. Then come down with the core return and they would "see what they could do"
I explained I would come down with the receipt as well as core return there would be no need for me to make two trips. After fumbling over his words, not sure what to say, the employee once again told me they would "see what they could do"
Reached out to corporate who was astonished they could not locate the purchase in the system. They were also confused as to why I was being told my parts had already been warrantied. (Your employees stole them)
I was told by corporate to bring down my old pads and rotors and they could do the exchange. Upon arrival I was told there had been no mention of the rotors that they only had the pads (wasting my time per usual)
I explained I would be holding onto my receipt( your word means nothing without it) when good old Fredo began to get upset. I explained to this clown that I would come back the following day with the two year old receipt and pick up both the rotors and pads at once. The small employee behind the counter began calling me a snitch and a white boy. When I asked him to step outside he cowered in fear behind his employees.
Don't give these crooks a penny of your business. These funny clowns can't tell a brake pad from a lug nut!
When they get aggressive and you match their energy they retreat like the cowards they are! How ironic
It was a test and you guys failed, no surprise there! read more