I bought a starter off their eBay store. I found out I didn't need it so I took it back. I…read morerequested a cancellation and a refund and they denied it. I have called them multiple times to resolve this and both times, no one has returned my call. Now, I have to wait even longer to get my money back because they won't respond to my email, messages,or calls. I won't be going through them ever again after this experience.

Super friendly and helpful reasonable priced set belt , definitely going back, the office lady was…read morevery nice , pro tip wear old shoes .

Bought twice and quality,service, and price have been great! Service is excellent. We always feel…read morewelcome when we visit Knox Tops!

I've purchased two truck tops from them in the last 7 years. They are easy to work with and do good…read morework at the best price in town.

Called and asked if I could pay them to change my headlight. They flat out refused. Really sad…read morestate of affairs that these employees flat out don't want to help paying customers. Message received though, they have enough customers, so I'll never spend a penny here again.

Lost the cap off the little white truck on a press hunt (a little bent and a small crack but still…read morenearly intact) and needed a means of fastening it on for the next 500 miles. After several minutes of careful contemplation I decided on a pair of heavy duty bungees @ $3.00 Got home and don't see any reason to fix it correctly so there... hidden bungees on the inside.

Very nice visit today. I went in for an exchange (wrong headlight bulb purchased). I was helped…read moreright away. The associate was really friendly and easy going, and said that the new bulb was slightly more expensive. He didn't pause, he just said he would be glad to make it an even swap to make it easier for me. This was a kindness I appreciated as I had a baby on my hip and a toddler eyeing the toys. Thanks for making this errand not just easy but pleasant.

I called ahead 5 minutes before they closed. I needed one 27mm socket, i was going to be fast. This…read morejerk, the assistant manager Matthew, walks up right when i pull up at 8:58 pm and locks the door on me. I showed him my phone and showed him the time. Incredibly rude and unprofessional. after i posted this review, i saw him walking out to his car and i told him that i left a one star review for him. His response: "I don't care." I guess all i can say is that if you have to deal with Matthew, bear in mind that he doesn't care. He is not interested in helping you. He cares more about going home 2 minutes early to spite O'Reilly customers. This used to be my go-to auto parts shop. Now I'm never shopping here again.

I went to master battery for a battery for my car, and the man that helped me named Jared, was so…read morepolite and helpful. He was efficient and he helped when I didn't know what I was really talking about. He cared enough to help me when all other places I went couldn't care less. I definitely recommend going to Jared at master battery for an amazing experience and super friendly ambience!!!

These men were very nice and helpful! They have a lot of batteries to choose from. You can get a…read morenew one or old one. They install it for you too which only took 10 minutes tops. The batteries are an extremely good value. I am very happy :)

They are LIARS JUST LIKE THE REST OF THE CARLOTS THAT TELL YOU BULLCRAP FOR A SALE...They keep…read moreusing the owners name just to make it sound good and talk about how much of a family business it is. The salesman Mike was telling me some bullcrap story about his wife while I'm waiting to hear what they could get me in Then he Also FLAT OUT LIED about the bank they used Said it was in house but ran my credit through 3 different banks. All the while talking bad about other carlots in Knoxville but they are EXACTLY THE SAME.. FULL OF IT..

If I could give this place zero stars, it would still be too many. I bought a car from them like 5…read moreyears ago and I'm STILL completely screwed in this loan. Drove off the lot over $10k upside down because of their hidden lies. AVOID AVOID AVOID.

On Thursday September 17,2020 at 6:16 pm. I stop at my…read morefavorite auto parts store, to test my battery. Kenny, tested my battery, starter and even my alternator on my Toyota Camry. I had a bad battery and a bad post on my car, in less than 20 minutes. Kenny, was able to help me with a new battery and a new post for my car. Only at O'Reilly's auto parts were they go above and beyond customer service on my car.

First time visiting Emory Rd O'Reilly last pm ,very unprofessional, not helpful in offering advice…read moreon windshield wiper replacement and no assistance offered when I inquired installation , thankful for the patron in the blue pickup for returning his faulty wipers bought there for offering to help and standing in the rain with me while changing my wiper blades. Terrible customer service , but hey if the 2 full grown men sitting behind the counter ever need help in replacing their windshield wiper blades I hope a nice patron will assist you as well.

Very friendly people. I was on my way to Atlanta GA from Columbus OH when my car started…read moreoverheating and luckily they were nearby. Called them at 4:30 and told them of my situation and although they closed at 5 they were willing to help me before. I myself messed up and kept driving it overheated so the head gasket broke. Anthony was nice enough to give me a ride to a hotel nearby and gave me good local advice.

From the owner: We service all makes and models of vehicles. Small repairs from oil and filter changes and tires up…read moreto bigger jobs such as engines and transmissions, we also service steering and suspension components, and timing components.