May 14, 2021
AUTO ZONE - Phillipsburg, NJ.
When I shop for auto parts (or anything else for that matter) I don't expect to get the added flavor of a bad attitude from an employee.
That's what I got today from an employee and manager at Auto Zone in Phillipsburg, NJ.
I just asked the girl a simple question and her reply demonstrated her disdain for me (maybe because I asked a question or maybe because I'm Black and she is white--however, my money is green).
I asked her another quest and her attitude got worst. When I pointed out to her that she was displaying a very bad attitude that was devoid of any hint of the lowest form of reasonable customer service, she said she was having a bad day. I then told her that a customer ought to NEVER have a bad experience because of an employee's "bad day."
I then asked for the manager. I told him his girl was giving me a very bad experience via her bad attitude. The only thing he could say to me was, "the guys have bad attitudes, too. Implying that it's okay in his business to have a bad attitude. He demonstrated his bad attitude clearly by agreeing that his employee is right to have a bad attitude.
I felt not only the heat of an two inferior personalities bad attitude, but also race hatred.
I'll never shop there again.
NEVER AGAIN. read more