I was extremely impressed with the gentleman Todd ( Aka Foxx) the store associate that assisted me. I live local to the store and this is my new go to for all my automotive needs. I truly left feeling like a valued customer. I was treated with professionalism and respect. I tried to tip Foxx. He would not accept. The store didn't have my bulb in stock. I did not want to leave Foxx tho because I knew this was one awesome knowledgeable employee I was engaging with. I ended up buying the LED bulbs. They were triple the $ but Foxx installed them in seconds. Truly impressed. I hope the store manager and the actual brand Advanced Auto know what a good dude this Foxx is. If not I hope this review sheds light. Thank you for a fast easy transaction! read more

Employee did not know how to look up the part number for a simple tail light bulb. Claimed they did not sell the bulb when they absolutely do. I checked on their website. Went across to the Wal-Mart and got it for $4 less. read more

advanceautoparts.com is a fraudulent company. Placed an online order for pick up at the Phillipsburg NJ location on Rt. 22 on 9/9/25. Simple order for 2 stabilizer links. Kept getting an error message stating my card did not process. Resubmitted multiple times and it still stated the order was not processed for some unknown reason. Immediately check my debit cards as was charged 4 times for the 1 order. No email confirmation...nothing. Went into the store and they had no record of any orders. The General Manager Brian contacted customer service and they had no records of any orders placed. Showed my phone to the Brian listing all the charges with my banks. I was extremely upset that I was charged 4 times and also never got the parts I needed. Brian handled the situation pretty good except for making ridiculous excuses about technology hiccups and what not. It's not a technology issue, rather it's an www.advanceautoparts.com issue. Their IT department, probably in India, are worthless. Haven't bought any parts from advance in quite a while as their prices are way higher than online. Advance charges a premium for everything they sell. Unbelievably marked up, like $100 for a chinese brake rotor that you can find on www.rockauto.com for $20. Ridiculous. After this fiasco I will never purchase anything from advance ever again. How to end a company, written by the CEO Shane O'Kelly. read more

May 14, 2021 AUTO ZONE - Phillipsburg, NJ. When I shop for auto parts (or anything else for that matter) I don't expect to get the added flavor of a bad attitude from an employee. That's what I got today from an employee and manager at Auto Zone in Phillipsburg, NJ. I just asked the girl a simple question and her reply demonstrated her disdain for me (maybe because I asked a question or maybe because I'm Black and she is white--however, my money is green). I asked her another quest and her attitude got worst. When I pointed out to her that she was displaying a very bad attitude that was devoid of any hint of the lowest form of reasonable customer service, she said she was having a bad day. I then told her that a customer ought to NEVER have a bad experience because of an employee's "bad day." I then asked for the manager. I told him his girl was giving me a very bad experience via her bad attitude. The only thing he could say to me was, "the guys have bad attitudes, too. Implying that it's okay in his business to have a bad attitude. He demonstrated his bad attitude clearly by agreeing that his employee is right to have a bad attitude. I felt not only the heat of an two inferior personalities bad attitude, but also race hatred. I'll never shop there again. NEVER AGAIN. read more

Had a light come on on my dash while the rest of the backlight display was off, not sure what that was. Came in and explained the situation to Foxx. They were able to give me more detail about what was happening, a quick in-and-out, got everything resolved, and it's all good. Thanks! read more

My Subaru Impreza needed a new head light. Foxx is a very attentive sales person who showed me the variety of bulbs that would fit my car. I chose the best bulbs available and decided to replace both. Foxx was very kind and installed the bulbs for me, he happens to be a mechanic and loves Subarus too. I offered to tip him and he refused. He said he loves what he does and to simply come back if I need anything else! read more

This place sucks sales people are the most freaking rude people, You ask a question and it's like you are nothing, just pay your bill an get the fuck out. Will never shop there again read more