I'm giving this AutoZone five stars strictly based on the young lady that helped me. She was…read moreknowledgeable, helpful, and polite. She knows cars, and she knows the parts business. I'm really glad I stopped here. AutoZone on the other hand should blow up their IT department and start over. So many pieces of their computer system, their phone system, and even their POS system, really suck.

On January 30, 2024, I asked my daughter to take my 2016 Honda Accord to this location to have the…read morebattery tested since she had experienced a hard/slow start earlier that day. My current battery had been purchased at an AutoZone in Charleston within the last two years. At the time of this battery replacement in Charleston, the Autozone misdiagnosed the low battery as a bad alternator and sold me an expensive alternator. The new alternator was installed only to find the same charge voltage going to the battery as the previous OEM alternator. I had a Honda dealer check the replacement alternator voltage and they said it was normal and the OEM was probably fine. After complaining to AutoZone corporate at the time they agreed to accept the return of one they sold me and they gave me old alternator back. After it was installed on the car, I had the old OEM alternator checked by Honda. Honda confirmed the OEM alternator was operating as it should. I did receive a full refund and an apology from AutoZone for the poor business practices at the Charleston AutoZone. Back to the visit on January 30, 2024. My daughter asked them to check the battery. They used some type of equipment and said the battery was at 100 percent and the alternator was bad. When she returned home I checked the battery with an ohm meter which showed the battery charged to about 12.5 volts at rest. With the car running at idle and under load the voltage was between 13.95-14.5 indicating the alternator was charging as it should. If AutoZone is not properly training its employees nor providing the proper equipment to test alternators they shouldn't be trying to sell patrons a $300+ alternator. Not to mention the female employee was rude, not helpful, and didn't want to help my daughter in this situation. She actually told my daughter "You couldn't have come at a worse time".

We had a great car buying experience here. My daughter had her heart set on a specific color Kia…read moreSportage X-Line, and unfortunately the dealer in Charleston sold it out from under us. Thankfully, I found the exact one she wanted here. I called ahead, and George was incredibly helpful from the start. He even held the keys and sent me a photo to confirm the car was actually on the lot before we made the two-hour drive, which I really appreciated. We arrived with only about an hour and a half before closing, and the entire process was smooth and stress-free. George was friendly, professional, and easy to work with the whole time. I honestly didn't expect to be a Kia fan, but this experience completely changed that. We love the vehicle we chose, and if we're ever in the market again, we would absolutely come back. Big shoutout to George for making it such a positive experience.

The Service Department is the worst. The Service manager is demeaning to women. It would be…read morehelpful for Kia Service to take a course in how to effectively communicate with customers. AND answer the phone. AND if an extra fee needs to be added, let the customer approve the work BEFORE it is done--don't put on new tires at $400 each and tell me my one year old tires could not be pluggged--when initially that is what "Service" manager told.

Most of the guys at this location shouldn't be employed....especially the so called manager. I went…read morein for an oil change, took my own synthetic and filter, and I have a car that the oil canister holder is under the hood....you can literally turn the cap with a socket in ur hand. After noticing them wrenching on this very hard, I remarked about it, to find that it was too late and the broke the canister away from the firewall. I made their corporate pay for a new one installed at my dealer for 631 dollars. I'm hoping the ppl that caused this got fired. Lastly, they charged me full price even though I took my oil and filter. STAY AWAY FROM ALL THESE LOCATIONS.

Extremely expensive. I would shop around before ever going here again. I drive a traverse and it…read morecost me over $90. Just shop around before going here.

My wife and I went to Addy Harbor Dodge Ram Fiat today to have our 2017 Ram Rebel serviced, 10K oil…read morechange and tire rotation. We are in town from Maryland checking in the new house we are having built in Conway. Since we are moving to the area in the next couple of months we are feeling our way around and checking the local businesses. This dealership is on my happy place list so far. We walked in and requested Express Service oil change. Staff waited on us promptly and with in 10 minutes had our vehicle in the shop for the service. I was waiting for an attempted up sell or complaint because of the over sized tires, nope, rotated without an issue and charged me significantly less that the local dealership I normally use and purchased the truck from. Wife and I wondered the lot while we waited, several sale persons approached but were very pleasant when we explained we were having our Ram serviced. No attitude or sales pitch, just a "okay, if you need anything let me know." Why 4 stars and not 5? Service tech left fingerprints and a smudge on our black truck. But we will use their services again when we move down here.

My girlfriend and I were here last week looking at vehicles. Their lot is gated in, and was open…read morewhen we arrived. When we went to leave- we discovered that us, along with our vehicles, were locked in. After exhausting all options, including calling the number provided on the gate, (which was not in service) calling the police, who couldn't really do anything (not their fault), and calling every number listed online, we were forced to abandon our vehicles at the dealership. Unfortunately, this was on a Saturday night, meaning we went all day Sunday without a car. We arrived early Monday morning to try and retrieve our cars (about 30 minutes before opening), and were completely ignored by the service department employees. They looked at me knocking on the door from inside, and walked away. They only came to check on me when they officially opened. So, I was banging on the door for over 30 minutes like an idiot, because the employees couldn't care enough to check on us. When they reluctantly opened the door, I told them about our situation, and they spoke to me like I was dumb, before FINALLY opening the gate, just in time for us to sit in morning rush hour traffic on 501. I cannot stress enough my displeasure, embarrassment, and disgust for this place. The employees and management do not care, and will treat you like you're a moron and an inconvenience. Suffice to say, we will not be buying any vehicles from this dealership, nor any dealerships affiliated with this one.

I ordered a part for the mechanic to fix my car. He couldn't get to my car for some time and ended…read moreup not needing the part I ordered. Well, I tried to return it but they are unable to accept anything past 30 days according to their policy. I called and spoke to customer service and was instructed straight from their mouth that " I should have ordered the part from somewhere else!" OK! Good to know! Never order a part from here. Had I ordered from dealer or most other suppliers I would have been able to get my money back. Avoid this company if you can, they do not value you, only your money.

Anytime you call here you're put on hold... And they leave you on hold. I've never actually spoken…read moreto anybody because every time you call you're put on hold. So unprofessional. So ridiculous

Nice people. Fair prices. Car repairs done as promised and…read morebeautiful work. Would recommend for sure.

I had a great experience at Paramount. Everyone who works there is so nice. I had a problem with…read moremy trunk hinge, and the job was done quickly, inexpensively and the hinge looks brand new,the owner Jimmy fixed it himself. I feel that this business is conducted with integrity. I was expecting to pay much more than I was charged. I am recommending them to all the people I know.

I bought a Nissan and a warranty. I cancelled my warrant after I sold the Nissan. After 2 months…read moreI have not received my refund. I didn't get six weeks to pay for it. How come they don't have to refund it right away.

Archers is the worst auto garage in the area. They said my vehicle was ready to be picked up and…read morefound they did not reassemble the fender moldings correctly. And then told we will just use double side tape to fix the issue. Then noticed as well scratches on molding piece in attempting to remove it. They don't return phone calls. These guys are as shady as can be. Basically got the money paid and couldn't care less about the outcome. There is a reason 93% of customers rate them as dishonest and shotty workmanship. Believe me I will never nor refer this garage to anyone. Infact just the opposite. The owner and his henchmen are everything you hear about bad auto garages. Go anywhere but here. I even have pics how my vehicle looked prior to them working on it. Stay Away from archers. First pic shows how it looked when first brought to them. Others show the shotty repair they did. Would have given them a 0 out of 5 if I could.

Absolutely avoid this place at all costs. I took my son's car there to check on some codes from a…read morecheck engine light knowing if the next step was a timing belt. I told 2 different people twice what was already done. They call back the next day with "it needs a camshaft position sensor" and it's going to be just under $600 before tax and they can have it done for me tomorrow. I said, again, it's got a brand new Camshaft Position Sensor. 1- this tells me that the have no idea what's going on. 2- they were willing to overcharge me $600 on a misdiagnosis. 3- they didn't open the hood (since I have the new CPS labeled) 4- there no communication there. Even though I told the mechanic that worked on it that it's got this new part in it, I told the counter guy who wrote up the ticket the same thing and I told the person that set up the appointment over the phone that it's been replace as I know the code it's going to show and that would likely be an assumption. Also, I get people have to pay the bills, but retail on a CP Sensor is between $20 and $50 (and they are not paying retail). Installation is one easily accessible plug and a 10mm bolt that is extremely accessible if you just open the hood. We all need to make money. It took me 11 minutes to replace it as a novice $580 is steep for 10 a minute job (likely much less time for them) And the fact that not only would I be $600 in, this would NOT fix the issue. I said, ok, timing belt it is since again, it's got a new CO Sensor in it. I said thanks but I'm going to hold off I'll pick up the car. I get there. It turns out they left the keys on the hood for 2 days and had some difficulty finding them. So after they found them they have the nerve to give me a quote on a timing belt and a bill for $140. How are these people still in business? I feel sad for all the people that think this shop is honest and knowledgeable and the $140 I spent. Counter guys rebuttal was "I'm just the messenger". It's a shame that I have to give these opportunistic crooks even one star.

Waited thirty minutes at parts desk, pressed service button twice, told two people I was not being…read morehelped, all a waste of time. Left and orders parts online. Very bad 1st and last experience with Sparks

We had a nice enough young salesman who was patient and knowledgeable, but they wanted $62k for a…read more$50k new 4Runner that we told them were weren't interested in for our young adult daughter's first car purchase on her own. The kid insisted he just brung it up for her to look at and then drive. Then he suggested he "just run the numbers" to see where we'd be if she traded her purchased new Mazda CX-5 on that vehicle. It was still too expensive for her so he suggested a lease and came back with an offer that they claimed was a $5k down lease. What it really was, was taking her trade they'd validated at $16.5k, and expecting an additional $5k on top of that to lease an at least $12k over priced vehicle with 12k miles per year and a $41k residual payment after three years. Every now and then a really disgruntled "numbers" guy, who looked like Ichabod Crane and Steve Buscemi had a butt baby, came by to berate us about something the sales guy had suggested, as if we were somehow trying to rip them off! Horrible experience with a bunch of con artists. I'm quite surprised they ever sell a car, and have managed even a two star rating. Run, don't walk away from Sparks Toyota.