I needed to get my car battery replaced and Jovany did it for me. Even though one of the bolts was…read morescrewed in really tight and took several attempts to remove, Jovany stayed polite and professional the whole time and had a great sense of humour about the whole thing, even though I'm sure it was stressful for him. Give the kid a raise!

Parking lot sucks!!!!! Backed into a spot after a snow storm couldn't tell there was a massive and…read moreI mean massive pothole in that took up the whole spot!!! GUESS WHAT sliced my tire and cause me to get a flat less than a couple minutes down the road!!!!!!! Ruined my plans for the night and the following day!! (Disclaimer I love Oreilly's normally but YOU NEED TO FIX THE F' PARKING LOT) (Please and Thanks)

Knowledgeable employees who helped me quickly find the part I needed, first on their computer…read moresystem and then in the store. They gave me recommendations on the better brand and their own opinion of what they would buy if they were in my shoes without pressure to buy the most expensive parts. After I was checked out, they offered to install it for me, but I declined because there were other customers in the store and I could do the job myself, but it was a nice offer. Will return!

Your radio is not supposed to lock you out and require you to strive to the dealer for a secret…read more reentry code after the auto parts store botches a $200 battery installation. Customer Disservice was no help and a huge waste of time.

I was so stressed and nervous about getting a new battery. I don't have any understanding of…read moreanything surrounding cars so I was really worried I was going to be taken advantage of. Luckily, I got Marcia to help me out! She greeted me immediately despite how busy it was! She was super patient and understanding about my lack of car knowledge. She even taught me how to do it and answered all my questions. I am so thankful to her she should get a raise for being so amazing!

I stopped in here because something was wrong with my vehicle and I was worried the alternator…read morewasn't charging my battery. Jose (store manager?) came out to test it. He was very knowledgeable about what was going on, made recommendations, and had me on my way almost immediately.

I came looking for some soil that was priced right, an excellent sale. Alex helped me find it, said…read morethere was some in the back. He also helped me load it into my car. Excellent customer service!

Trailer hitch installation bungled and then bungled. Failed to notify customer when incomplete…read moreparts were delivered for scheduled installation. Refused to schedule completion until necessary parts were in hand from hitch company. Delayed about one month from order. Botched installation blocked standard equipment tailgate motion sensor switch under bumper. Failed to follow up with hitch supplier and make good.

I saw a news report about the owner of this shop helping out a homeless man. He received an…read moreanonymous letter from the residents on Monona Drive saying that they will not give him their business because they feel "unsafe". I am impressed with the amount of compassion and empathy this owner is showing this homeless man. Instead of using that energy to send a passive aggressive anonymous letter to the owner, the residents could have pooled together resources to get a voucher or send a check to get this homeless man a hotel room. We're living in the middle of a pandemic and we need to have compassion and empathy for each other. I, for one, will be giving my business to this establishment when and if my car needs work.

My son had work done there. Price was a few hundred less quoted elsewhere and he said the service…read morewas great.

Can't say I'm a happy customer after working with Vic for a motorcycle seat, went there because he…read morecame highly recommended but the end product was not satisfactory. It was like getting a bad tattoo, when you finally get to see the end results you realized the mistake had been made. The color of the piping was wrong and the seams and the form of the seat are not symmetrical when I went to pick up the seat I told Vic that there were mistakes made, he was completely unwilling to fix his mistakes and told me he was done with this and sent me on my way with a small discount on the price. He basically said he was not capable of doing motorcycle seats after I expressed concerns and that he wouldn't be doing any more in the future. This would have been nice to know upfront, not after he agreed to reupholster my seat. Very disappointed in his work and customer service.

Thank You Shawn & Brandon I'm on the older side of life…read moreand have been to many auto shops in my time. The honesty and kindness they showed me, kind of took me by surprise. I thought the days of caring for and showing respect for a paying customer was a thing of the past. Shawn and Brandon not only solved the stalling issues the car was having in a timely manner at a very reasonable rate, but also made me feel welcome while in the waiting room. Even enjoyed reading the sports page. Go Pack Go! Sincerely, Bob

The guys here always go above and beyond. They are accommodating, very honest and fair. They work…read morefast, and have fantastic communication. Absolutely would recommend.

They are the best! I mentioned that my headlights went out to my friend, and she told me to come…read morehere - I am so glad I did! The man who helped me was incredibly nice and didn't make me feel stupid when I knew NOTHING about my car or how it works. He came out and looked at my headlights to make sure I got the right bulb, and even went ahead and replaced the one that was accessible, and showed me what I would need to do to replace the other one. Their service is super friendly and they clearly know what they're doing!

Ver nice and knowledgeable staff polite and accurate. Product arrived as promised after we paid…read more These are special order items so you have to pay on order. No surcharge for using credit card. No discount for paying in cash. You pay after installation for the installation.

I work closely with MAT at my company. It is incredible seeing their work with detailing and…read moreoutfitting lights and speakers for our customers. They detailed the company trucks as well as my personal truck and boat. Wow do they do an amazing job. Many of my coworkers get their vehicles detailed and undercoated with them and I have only heard great things. Doesn't matter if they're working on a customers vehicle or mine they do the same amazing job. Their employees have voiced how much they love their job and who they work for. I always say that i will gladly pay more for one company to do it right the first time and thats just what MAT does.