I needed rear brakes and rotors. I find that I don't save THAT much by buying those parts online,…read moreso I scoped out the local stores. NAPA was having a sale (online at least), so I swung by on my way home to see if I could just get the stuff in-store. The gentleman helping me wasn't the most outgoing guy around, but he was diligent in getting me the right parts and getting me a deal that was even better than the internet pricing they had. Can't beat that! They even threw in a sweet NAPA racing hat. Sometimes I forget to check NAPA (usually defaulting to O'Reilly), but they really stepped up for me. I'll be checking back with them as needed.

Had a great experience getting a new blinker light. Harley the manager was knowledgeable and…read morefriendly. He quickly found and replaced the bulb I needed. And he did it in the rain which was above and beyond! It was reasonably priced and super convenient.

Wow! Stopped in today and their customer service gets an A+!! While it shouldn't matter, I am…read morefemale and when it comes to issues with cars I get apprehensive. I know nothing and I hate getting my hands dirty. Aiden was a huge help. Apprehension gone. I'll be back :)

Great guys great service quick to change battery out. Best battery around. I would recommend them…read morefor sure

We had two batteries that were just a few years old and would not hold a charge. The owner…read moreunderstood our predicament and he sold us two new batteries at a pro-rated cost. Very happy and satisfied.

They are great! Fixed my alternator broken bolt quickly and only charged $30. This saved us $$$ and…read morefuture problems because Lexus Dealer at Middletown tried to persuade us to replace this one with their aftermarket rebuilt alternator( charge $300 and will have warranty problem in the future). Paul is great guy, thanks

Just bought some wiper blades, service in the store and price was what I would expect. What I was…read morenot expecting was that an employee would come outside in the freezing cold to install the blade for me to make sure it fit correctly. Awesome!

Bought a car from them where they said everything was check and everything was good, not even 5 min…read moreafter leaving with the dealer with the new car a check engine light appears (owner said he will cover it), they didn't have the second key and they told me i can either buy a second key for them or they will keep looking (i doubt it), front tires are at 5/32 and rear tires are at 2/32 which is pretty much considered legally bald and in my car it's a safety and mechanical hazard having mismatched tire treads, 360 camera doesn't work and i get a fault code each time i put it into reverse for rear camera, im curious to see what else comes next, i barely had the car for less than 2 weeks so wish me luck

Terrible! Purchased a $40,000 vehicle from them. When vehicle arrived, it had sensor codes and…read morecheck engine light on. Took it to the local dealership to be repaired and they kept it 4 days, because they couldn't get authorization for the payment for the total bill. Not only did I pay full asking price for the vehicle, I had to pay transportation fees, received the vehicle on empty, with the check engine light on. Had to pay out of pocket for repairs, because I was tired of them trying to negotiate a price for the services. All of this over a $2500 bill that I paid and I was offered $800 for reimbursement. They had the attitude of you can either take this $800 or nothing. When I was only asking them to fix the problems it had when it left them. This isn't something I caused. DO NOT BUY FROM THIS DEALERSHIP! Terrible customer service

I scheduled a service appointment with Zimbrick VW of Middleton because my engine was making some…read moreodd noises when idling, and also didn't seem to be running 100% smooth at highways speeds. I had traced the issue to the VVT solenoid (AKA cam magnet) which I had already replaced once, and suspected the issue was coming from that. They proceeded to quote me over $5000 for 4 different repairs. After doing some research, I concluded that 2 of those repairs (which would have totaled somewhere around $3400) were completely unnecessary and they were just trying to upsell me. For the actual repair relating to my VVT solenoid (and oil spool valve) they quoted me $1000. After looking up the repair I quickly realized that was very overpriced, as the repair was essentially removing 3 bolts, popping two parts out, and replacing them. So I asked if I could just buy the parts and do it myself (which I actually didn't do and decided to buy online, because their parts were also overpriced - $500 at the dealer vs $278 online for the same OEM parts). I did have them move forward with a separate repair they flagged, which was new tires and wheel alignment ($1000, which I will admit was a decent price). However, they then charged me an additional diagnostic fee "because I didn't move forward with service"... even though I paid them $1000 for new tires. When I initially dropped the car off I signed for the diagnostic fee, and I explicitly remember reading that they waive the diagnostic fee if you move forward with service. However, they explained to me that my tires were under a "separate diagnosis" and that the tires didn't count or fall under the "diagnostic fee". Overall I left feeling like this place doesn't care about their customers and just wants to make money.

The eastside service has proven to me nothing but poor and incompetence. I have given them more…read moreopportunities than most would be willing to do and they have NOT improved. Stay away from getting your car serviced at Zimbrick Madison Eastside.

Had a burned out blinker and Mike changed my turn-signal light free of charge and he did a great…read morejob!

Lousy customer service rarely surprises me these days. Having a job in retail might have meant…read morecustomer service was important at one time. I'm told that hired help is so hard to find that the only apparent job skill needed is a pulse. I don't actually believe that. But so often I'm finding it to be the only trait I can identify when I'm face to face with many of the front line workers on any given day. This afternoon I entered the auto parts store. One of countless that I've navigated during my life's numerous car issues since 1984 id say. Back as a teenager I wasn't qualified to work at such a place because I was uncomfortable in any position dealing with strangers. Not exactly shy, but not skilled in opening a conversation with strangers. I was good with mechanical stuff and could perform many basic maintenance needs for motorized as well as pedal powered machines. But because I only had a pulse at that time, I wasn't ready to enter the work force for the far distant future of the 21st century job market. Fast forward to 2021. I'm old by the standards of the millennials, old by my standards as I viewed anyone over 30 once upon a time. The 4 young men today at Auto Zone were all up at the front counter, one was at the cash wrap ringing up a paying customer. Two were standing, and talking about something, not busy nor were they completely doing anything of concern. Number four was aware that I was looking for something after I already looked for it and failing to locate it, returned to the front to ask. If you've ever been to any auto parts store in America, the way it works is you A) Go straight to the aisle and track it down yourself. B) Go to the area (for example air, oil, or fuel filters) where they are shelved and you'll see a couple paperback catalogs hanging from a cable or similar. You locate the make model and year of the vehicle you are working on and after learning this method (it's like learning the Dewey decimal system in the library, except the librarian isn't there to teach you, so generally a store employee might show you or, in my case dad did) you find the code and search among the secret number code scheme embedded into this mysterious car repair coven. C) You go to the counter and one of the presumably trained employees does (B) for you, or they use the modem computer system right up on the counter and go fetch your part from the cavernous warehouse behind the door. Today's MENSA applicant did a bit of B and C. He looked up the code on the computer. HE DID THIS BECAUSE THIS STORE DOESN'T Apparently have the catalog. In fact this shitty store only stocks ONE brand of filters period. STP. So he looks up the code, writes it down and hands it to me. At first I walked towards the wall of filters. I KNOW this f'n system. I KNOW how to read the catalog and how to find the parts. I KNOW how to do his job, but I'm NOT going to do it. In the case of auto parts stores not having these catalogs, it's standard practice to look up these scary coded numbers and then GO FETCH the parts for the paying customer. My main store always does this. Often when they're busy I'll happily go get the parts myself, I LIKE the fact that I'm one of the customers that can in fact DIY with absolute confidence AND COMPETENCE, hold my own in their sort of secret club. But when I go into a bozo outfit that employs dimwits that are both INCOMPETENT as well as LAZY, I am not so forgiving. Terrible customer service. I MIGHT be out of line in this review. But I don't believe I am. The manager of that store needs to know that the workers that are lazy should be working at his competitors store, not his. I didn't buy the filter at this store. I'll likely not return to this store. Good customer service brings repeat customers, lousy service brings words such as these.

This one is a pain in the ass everyone pretends to not speak English and they will not accept used…read moreoil.

I have shopped at O'Reilly Auto Parts for too long, and today I finally came to the realization…read morethat there have to be better options to the overpriced junk they sell, or for paying 15% - 20% more for oil, air filters, spark plugs, etc. than the farm store down the block. Today I wanted to replace a single brake bleeder valve that should cost a dollar or two. I was sold an "assortment pack" from Dorman (which sells crappy aftermarket parts) for $19, only to throw away the 8 other valves I'll never use, and the one that barely fit was poorly machined. O'Reilly's "Import Direct" brand is impressively overpriced junk. I see a lot of low-income people shopping at O'Reillys working on their junky cars since they can't afford better cars or mechanics. No doubt O'Reilly stockholders are laughing all the way to the bank.

I went to this oreillys today around the time i usually see lucien because I needed parts for my…read moreviper that he helped me with in the past but i didnt see the newest post on reviews but yea he's really gone well they can count me and my husband out on coming to an oreillys again because i truly felt he was the only one who could trully help us find the parts we were looking for and plus GIVE ME AND MY HUSBAND THE RIGHT PARTS!!!! Both me and my husband would go to all the other locations to get parts and they were all wrong until we met Lucien so i hope we see him at advance or autozone.... I honestly hope he either comes back or goes to a different parts store because the exsperience there when he was there would always make me feel better because i finally found someone me and my husband could trust​

I like to fix my own stuff if I can. From oil changes, to brakes, shocks, struts, starters…read more.. whatever I can get at. Sometimes I shop online for parts, sometimes I hit a particular store in town that is my go-to for a certain something (batteries, for example). But, when it comes to "what is my parts store" in general? It's O'Reilly. I can always find parts I need here. The guys working the store are super helpful - whether it's assuring me I'm not in over my head, or consulting on which particular part to get - I always have good banter with the guys and feel good when I leave the store.