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Lugoff, SC

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Advance Auto Parts

1.0 (1 review)
Open • 7:30 am - 9:00 pm

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3 years ago

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Randy's Tire and Lube

Randy's Tire and Lube

(21 reviews)

My family has used Randy's Tire and Lube for a multitude of car issues for over 19 years. Randy and…read morehis staff have always been kind, caring, and fast with repairs. However, my last oil change turned in to a nightmare. Within 4 hours of getting maintenance service including an oil change and fluid top-off, my car started making some strange noises, and hazard codes started lighting on the dashboard (engine and a turtle- I thought the turtle was cute but turns out that turtle is the mean, snapping kind. You do NOT want to see that on your dash! ) I called, recapped the story, and they immediately came with a wrecker to tow and inspect my car. Much appreciated. However, during the course of all this, I spoke to 3-4 different receptionists, having to retell the incident over and over. Anytime I asked to speak directly to Randy, "he is too busy to talk. If he comes in the office, I will tell him you want to speak with him. But he is always in the back working, so that isn't likely." I'm sorry. WHAT?? I wasn't argumentative, I am familiar with this business as my father was a mechanic, I know coincidence isn't always causation. So I continue to be baffled at the lack of any communication on his (or the mechanic that worked on my car) part. They requested taking it to Specialty Auto for further diagnostics. They sent a video to Specialty of the horrible sound it was making before the engine completely stopped running...and one of the receptionists explained to me the car was already making that awful noise BEFORE the oil change. Why lie? No it wasn't. Furthermore, if the car was making a concerning sound they noticed while doing routine maintenance, why didn't anyone say to me, "hey, your car sounds awful. We should do further diagnostics." They have done that in the past and we have graciously accepted the offer and moved forward when and if they found anything wrong. Lying and completely refusing to speak to a customer when the engine of their car isn't working anymore after JUST getting an oil change is NOT the type of repair service I like. Turns out, it was a drive belt. Nothing to do with the engine nor the oil change. Something they surely could have helped with. But they didn't. Don't know why. A company that avoids problems by ignoring customers and allows staff to lie about the service is not the company for me. Sadly, we won't be back to Randy's Tire and Lube.

If you want a $20 "military discount " on over $3,100 service. This is your place! We will not be…read morecoming back. That's a 0.006%. If we were told the truth prior to us dropping off our vehicle, we would have taken our hard earned money elsewhere. They made it seem like it was a 5%-10% discount when we spoke to them. Don't tell people you offer a military discount when in fact that is not true.

Lugoff Nissan

Lugoff Nissan

(8 reviews)

I cannot say enough wonderful things about Lugoff Nissan! I recently purchased a 2011 Nissan Versa…read morewith only 20,000 miles, and I came in with quite a few concerns because I wanted to make sure the car was in the best possible condition. From the moment I arrived, they went above and beyond for me. They were able to fit me into their schedule and performed a 31-point inspection, which gave me tremendous peace of mind. They took the time to thoroughly look over the vehicle and listen to every concern I had rather than making me feel rushed or like I was just another customer. They recommended some age-related maintenance, and we took care of several important items, including replacing a belt, servicing and cleaning the CVT transmission fluid, flushing the brake fluid and radiator/coolant system, and reprogramming my tire-pressure sensors so they would work properly. They also took the time to look at several other concerns I had and gave me helpful guidance without making me feel pressured. I was especially impressed by how professional, knowledgeable, thorough, and genuinely caring everyone was. They treated my car with care and treated me with respect. I drove over an hour to get there, and it was absolutely worth the trip! I am so grateful to the entire team at Lugoff Nissan for going the extra mile and giving me confidence in my car. I will definitely be returning for my future service needs. Thank you, Lugoff Nissan, for taking such great care of me and my Versa! You truly went above and beyond! Linda VC

The salesman Jon Miller was not pushy and did an excellence job of customer service. Also Kent the…read morefinance manager did an excellent job in going over the details of the contract, plus wanted to make sure if we went to any Nissan to get help or service on the road we were covered. Very enjoyable experience.

Lugoff Toyota - How to fix the AC in a Prius

Lugoff Toyota

(53 reviews)

I cannot say enough wonderful things about James in the Parts Department at Lugoff Toyota. I had…read morebeen searching everywhere for a discontinued Toyota part, #75533-42041, and after countless searches and unsuccessful orders, I decided to call Lugoff Toyota. James did not have the part in stock, but instead of simply telling me it was unavailable and ending the call, he went above and beyond to help me. He told me not to waste my time calling Toyota dealerships all over the country one by one. He took the time to search Toyota's dealer inventory system to see if any dealership might still have this discontinued part sitting in stock. James found one for me at a Toyota dealership in Tampa, Florida, and he even took the extra step of finding their telephone number so I could call them directly. Because of James, I was able to locate what appears to be the last one I could find anywhere in the United States. I had spent so much time searching for this part and had reached the point where I honestly thought I would never find one. James made absolutely nothing from helping me. Lugoff Toyota didn't even get the sale. He simply chose to help a customer because he could, and that says so much about him and about the kind of service Lugoff Toyota provides. Thank you, James, for your patience, kindness, and willingness to go that extra mile for someone you didn't even know. You saved me countless hours of searching and helped me find a part I thought was impossible to find. Lugoff Toyota should be very proud to have someone like James representing their Parts Department. This is what outstanding customer service looks like! Thank you James, you make it happen for me!!! Rachelle Stewart

These finance reps will sweat talk anyone buying a car into paying big money for something you…read moredon't need. A**** GAP CONTRACT for sure. Trust me if you have a good insurance company, please say NO thanks for that... I'm speaking from true story... They will RIP your pants off..

Advance Auto Parts - autopartssupplies - Updated October 2026

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