Stopped by the deal today and got to speak with Elisa Fair and she was awesome. Answered questions…read moreI needed answered. Thank you, Terry Bruce

Not a good experience lack of communication! Can't answer a…read morequestion through phone !

These folks could have taken me to the cleaners…read more... I recently had my vehicle in for minor repairs at home in Virginia. We traveled for the holidays to visit family in Lugoff. I did not have an opportunity to do a shakedown between repairs and the trip. Around Fayetteville a chirping noise started coming from the engine compartment. Driving fine, gauges all look good. Over time the chirp turns into what sounds like bearing noise. Start thinking water pump. Traveling with my wife , a new rescue dog and all the rest (gifts etc). I decide I'm getting as close to family as possible before it quits. Truck continues to do fine despite this squeal. We make it to Lugoff late Christmas Eve. Truck running fine but that water pump has to be junk by now. Today talked with a very pleasant person at Randy's who said we could drop it off anytime. Truck is at Randy's a little before noon. Less than 90 minutes later I get a text the truck is ready and the bill is $40. Seems the tech that did the work at home did not route the new serpentine belt correctly. I called right away and spoke again with the same person. I was told the issue was as messaged and the bill was $40. I asked who did the work and if I could leave a tip for them. I was told Mr. Randy did the work himself. I insisted I be charged $100 and happily shared my billing details. They could have very easily told me I needed a new water pump as I suspected but instead did the right thing. A new and grateful customer. Thanks again.

does not stand behind their work, little does Randy know he just lost all my business, between my…read morepersonal cars and my own busines, I own 8 cars.

The team at Sherrills Automotive is responsible, reliable, and knowledgeable when it comes to…read moreautomotive repairs. I have had work done on everything from a 1992 Lexus coupe to a 2015 sports sedan. They know what they're doing!

I cannot say enough wonderful things about Lugoff Nissan! I recently purchased a 2011 Nissan Versa…read morewith only 20,000 miles, and I came in with quite a few concerns because I wanted to make sure the car was in the best possible condition. From the moment I arrived, they went above and beyond for me. They were able to fit me into their schedule and performed a 31-point inspection, which gave me tremendous peace of mind. They took the time to thoroughly look over the vehicle and listen to every concern I had rather than making me feel rushed or like I was just another customer. They recommended some age-related maintenance, and we took care of several important items, including replacing a belt, servicing and cleaning the CVT transmission fluid, flushing the brake fluid and radiator/coolant system, and reprogramming my tire-pressure sensors so they would work properly. They also took the time to look at several other concerns I had and gave me helpful guidance without making me feel pressured. I was especially impressed by how professional, knowledgeable, thorough, and genuinely caring everyone was. They treated my car with care and treated me with respect. I drove over an hour to get there, and it was absolutely worth the trip! I am so grateful to the entire team at Lugoff Nissan for going the extra mile and giving me confidence in my car. I will definitely be returning for my future service needs. Thank you, Lugoff Nissan, for taking such great care of me and my Versa! You truly went above and beyond! Linda VC

The salesman Jon Miller was not pushy and did an excellence job of customer service. Also Kent the…read morefinance manager did an excellent job in going over the details of the contract, plus wanted to make sure if we went to any Nissan to get help or service on the road we were covered. Very enjoyable experience.

I went to Lugoff Toyota because of a listing for a car that I found on the internet. I filled out…read morea short form to have someone contact me about the car in the ad. A few days later, I received a call from Cory and he told me the car was still available and that I could see it any time. I told him I wanted to see it a couple of hours from then and he told me to look for him when I get there. Unfortunately, when I got there, the car was not there. It turns out it had been loaned out to another customer and would not be back anytime sooner than that afternoon. Needless to say, I was quite upset that I had driven about forty miles to see this car that Cory had contacted me about and he failed to mention that it wasn't even on the lot! I told him I was done with his dealership and walked away. While in the parking lot, I was stopped by another salesperson named Walter Treimann and his boss, Ralph. They both managed to get me to calm down but I still didn't want to buy a car from their dealership. I thanked them and left. Walter called me back about an hour later and told me that he had the car back at their lot and he would appreciate me giving them another chance. He was very polite and seemed very apologetic about the earlier incident and I returned to the dealership. Walter and Ralph worked very hard to regain my trust and as a result, I bought the car in question and Walter even drove to my house the following day to personally deliver the check that was made out for my trade-in. He also returned some items I had forgotten in my car when I cleaned it out. As a result of Walter's perseverance and integrity, I am glad I returned to give them my business. I would have given five stars but I had to deduct one for my bad experience at the onset of my experience at Lugoff Toyota. Good job, Walter and Ralph. Thanks for a great car.

I showed up for a service that we received a coupon for in the mail and was told they could not…read morehonor without the physical coupon... while waiting I looked up coupons on their company website and found them, when I asked the service guy why he didn't let me know they were available since I didn't bring the one they sent me I was told, "yes we can honor that" but you wouldn't volunteer to tell me that to help me out? Then the manager said he would honor the coupon I received in the mail after I was visibly upset, no thank you, took my car for service elsewhere, customer service is nonexistent anymore, its all about taking your money!

We purchased a used Jeep Wrangler from Carolina Chrysler Dodge Jeep RAM, and had an outstanding…read moreoverall experience. We live about 3 hours away and started the process online with Andre informing them of a jeep we were interested in. We finished negotiations with David, the sales manager, and drove up a couple of days later. The Jeep was in great condition and everything was as promised. Andre and David were extremely professional and the paperwork with Anna was simple and painless. Overall great buying experience that I would not hesitate for a second to repeat. Highly recommended.

Do not get your car serviced here!! No one is on the same page, it took 18 days to get a fuel pump…read morereplaced and the price was more than what was quoted to me. I have been get and oil change and tire rotation at this dealership for two years now and never had a problem until now. I called early November to make an appointment to get my fuel pump replaced, the person I spoke to quoted me hundreds of dollars below the actual price of the service and part when I booked the appointment (I didn't find out I was given the wrong quote until a week after dropping off the car). When I made the appointment I specifically requested that they didn't do a diagnostic because I've had that service done 3 times and other dealerships could not replicate. I showed up to drop my car off 11/11 and the part was not ordered for the service I scheduled the appointment for. I reiterated to JJ one of the service advisors that I did not want the car to be diagnosed. He insisting that this is a different dealership and was asking me to "trust him" saying that he would handle it. I left my car and called three times over a week JJ kept saying that the car is still being looked at and always said that he would call back and never did. I called the dealership asking for a service manager but he just stepped out and Chris, a different service advisor, asked if there was anything he can help with. Chris took over as my service advisor. He ordered the part and made sure that the service was completed before I went on vacation. He even gave me a "discounted price because I was quoted wrong." When I got to the dealership to pick up my car 11/29. The physical key to my car was missing from the fob. I told Chris that when I dropped off the car it had the key in it. He quickly said "no it didn't and if I wanted to buy a new key the parts department can help me." I walked outside and thought about how I knew I dropped my car off with the key and fob so I went back inside and asked for the service manager. The service manager had a new key cut for me right away. I left the store and got in my car and saw the key that I did drop off with my car in the cupholder. I went back inside and let Chris know that I did in fact drop off the key and fob with my car and to return the key they just cut. Chris said nothing to me until I was waiting for the manager to get off the phone. Chris said I could kept the key because it couldn't be recut. I will never bring my car back here. These employees will make sure you leave with a higher bill, everything about this place is very sketchy. Do waste your time here.