I visited one of the stores, the Emmanuel Church Rd. location, for a standard return. However, I was met with condescension and rudeness by one of the employees. The man, who was called "Gabe" by his co-worker, was extremely dismissive when I explained (with product, box and receipt in hand) that I wanted a refund or an even change and claimed that it wasn't his responsibility. When I pointed out that the procedure for making such returns is clearly printed on the box and that the warranty was still valid, he claimed that my transaction wasn't in the system. When I pointed out that the original receipt proved that the transaction took place, he reiterated that it wasn't in the system, and as such, I "didn't exist". Avoid this company and, especially, avoid this store. read more