I ordered a car battery from them on line to be picked up and installed at the store. There was a coupon code that got me $25 off so saving money always makes me happy.
However, there was only one person working the counter who took forever helping the first guy find his parts on line, give installation directions, etc. Okay...I would want him to be that helpful with me if I needed it. Then he waits on someone else who came in AFTER me, okay...whatever.
Then it's finally my turn, he hands me my pre-ordered battery and says "thank you". I said I need it installed, and he says I can't because I'm the only one here. I asked about the guy who was standing around in the back and he said he couldn't help.
That was the whole point of coming to Advanced Auto, their motto is service, there's a huge sign outside that says we install batteries!
I'm not complaining about the guy behind the counter, but whoever does the scheduling should have enough people there fulfill their advertised promises. read more