05.31.22 Though the appointment time was scheduled far out,…read moreit was worth waiting for. I needed a new catalytic converter for my Durango. My mechanic recommended Red Run because he said it would be cheaper if they did it instead of him. According to Dodge forums, I was bracing to pay between $1,500 - $3,000 But When Red Run called me to tell me it was ready, the bill was $556.00 Fantastic! I'll now bring any of our 3 cars here for exhaust work. Thank you RRE

Rede Run replaced a flex pipe in my vehicle. I only waited about 45 minutes for the whole process…read moreand what a nice surprise for this business. Polite people and a fair price. It took about a month to schedule but the wait was worth it. I highly recommend this business.

I had an exceptional first time experience at Auto Care Unlimited. After trying other local repair…read moreshops that were overpriced & unreliable, I have found one that I feel comfortable with. Joe & Michelle were very helpful & knowledgeable during the repairs. Communication was very good, repairs were done in a timely manner & the pricing/quote was fair & there were no surprises. The car is running great! Their sign out in front says it all.........Thanks. I will be back.

Was in the area visiting friends when my Honda Pilot indicated that I needed an oil change. Having…read morea couple hours to kill I looked up local businesses to see if I could get my oil changed. This company said "sure" and I headed over. As I wasn't sure I could pick up the car by closing, I requested to pay up front and they could lock the key in the Pilot as I had a spare. Owner said no... they would just get my cc# over the phone. At first I thought he was kidding. He wasn't. I figured he was going to try to upsell filters or something to which I would just say no. That's exactly what happened and I said no thank you. I returned at closing to pay for my oil change and the bill is $93 and change...WTF!! Was expecting about $50. He said he used synthetic oil and some super duper filter even though I didn't approve either...nor did he ever even suggest those options. He apologized...assumed I wanted them. My fault for not insisting on a price up front but in my 65 yrs never had I so blatantly ripped off. $94 oil change...jeez... Stay away from this guy!

Called Firestone at 3.30PM inquiring about a flat repair for my rental car. Spoke to Vince who was…read morevery helpful and accommodating; told me service center open til 7.00PM(wow I am used to 5.00PM where I come from) but try to bring in vehicle by 5.30PM. Arrived at store 4.45PM; the place was swamped with customers and phone calls. Vince the only one at the counter, however, he tried to help everybody. Took my rental car in immediately, however, we discovered the tire was unrepairable due to the location of the nail and that a approval from the rental car company would be needed. At this point it was after 5.00PM and Vince recommended to bring the vehicle back in the morning as we would have to wait for the approval anyway. He filled up the tire with extra air; it was a small leak so it was ok to drive the car. In the morning arrived 7.30AM dealt with Charles, who was just as helpful as Vince. He took all the vehicle info and submitted the approval request to the rental car company. He recommended not to wait as it might take a while and I had to be at work and the car was drivable. I returned at 4.45PM again and dealt with Vince again. The approval had been received and he changed the tire and got me back on the road by 5.30PM. Overall great experience; did notice Vince and Charles helping other customers while I was waiting trying to address their issues; I like the 7.00AM to 7.00PM hours and weekend hours too. Certainly would have no issues using this location again.

I had been a loyal customer at this Firestone location for years, but recently I started going to…read moreJones Honda after growing suspicious about the unusually frequent tire replacements they kept recommending. Most recently, I had a nail in my rear driver's side tire. Firestone told me the tire had to be replaced and claimed it couldn't be plugged. I declined their service and took the car to Jones Honda on Manheim Pike for a second opinion. There, I was told the exact opposite--that the nail was in the center of the tread, which is precisely where a tire can be safely plugged. In other words, Firestone attempted to upsell me on an unnecessary replacement. That kind of dishonesty is unacceptable. Based on my experience, I cannot recommend any Firestone location in the Lancaster area.

As someone else said in a review posted above if you want to get no answers for your issues bring…read moreyour car here by all means. Brought my 05 Crown Victoria leaking rear transmission fluid and told them I had already paid a shop that said that they fix the issue but clearly they didn't so I tried Park Place out the technician saw the transmission puddle it left in his parking lot and yet I waited three weeks for him to tell me that my water pump has some play in it and had no information about why my transmission was leaking. He then goes to tell me that would be 400 and something odd dollars to fix my water pump but had no information besides my transmission fluid being a little over. When I asked if there's some hole that the transmission fluid would leak out of if it were over filled he again had no answer for me he said he would have to put it back up on the Lift to figure that out. This is where I lost complete faith in this place as my original request was to figure out why was leaking transmission fluid here we are three weeks later with no information about my transmission fluid leak but apparently I have a bad water pump. I walk in the next day around 10 2 and told the two ladies at counter that I don't feel like this place is going to figure out my issue with my transmission and that I would like to take my vehicle. All of a sudden they had answers to why the transmission may have been leaking when the day prior the guy said it would take him until next weekend to get it back on the lift and now first thing in the morning they have an answer for me when I want to take my vehicle elsewhere. They charged me $55 to tell me absolutely nothing about why I left a puddle of transmission fluid in their parking lot. These guys are Crooks they're in it for money. They would rather make a few hundred dollars off of you in diagnosing absolutely nothing then actually fixing the actual issue. The professionalism here is out the window front counter girls who I believed to be the owner's daughter just laughed in my face and continues to try to talk over me when I had nothing else to say I just wanted my keys and to pay my bill and be on my way you don't just magically pull answers out of your ass when you don't have them unless you already have them. Keep your car away from here don't even think about it

I stopped by Park Place this afternoon for a follow up visit from an appointment I had last week…read more They had to order a special part for my Audi. I was actually running a little late for my scheduled appointment, but luckily they were still able to get my car in right away. My car was finished being worked on by the time I finished my complimentary coffee in their waiting room. This was actually my favorite part of the visit because I had never had Girl Scout Samoa cookie coffee mate creamer before. Great Service and Great Rates!

Took my Jeep in for a very small coolant leak…read more After putting in on the lift the Service Manager told me it needed a new thermostat and housing - $389.00, installed. I took it to another mechanic (recommended by a friend). After putting it on the lift, the Service Manager told me the lower hose clamp was tightened. Problem solved; no charge. The Service Manager asked me who told me I needed a new thermostat and housing. He rolled his eyes and chuckled when I said Meineke in East Petersburg.

Great neighborhood spot. Always good service with fair pricing. Consistent owners. Would definitely…read morerecommend...I've been going here for 3 years now.

Drove my car in, after they "serviced" it I picked it up and it died 5 miles down the rd. Claim…read morethey did nothing but run a computer scan, that then turned into a scan and doing something with the plugs...they claim no fault, I call bs, you've been warned and so has the bbb

I went to Roberts for an oil change for my BMW. Staff were friendly and even replaced my key…read morebattery at cost (I told them my key wasn't working and gave permission to fix it). It's not always easy to find quality mechanics, especially ones who know BMWs, so I'll be going there again when I need to. The mechanic also looked over my car and let me know about any concerns. They originally asked if I could drop my car off for the day but when I asked for a specific time and said I'd like to wait, they gave me a time and called me as soon as it was ready about an hour and a half later (just as they had estimated).

I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

The ONLY car repair center in Lancaster PA that I trust…read more Everything is above board and top notch. Mike D is a great owner and has helped me repair my cars for many years. You can trust this business!

We were thrilled when we first discovered Daddario. At that time, we really trusted them…read more However, over the past year, it's been negative experience after negative experience. With them missing or forgetting to do what we needed. Their resolution is "we will get that next time." Not just once or twice. At least the last 5 visits. Most recently we had a car inspection. Needed an oil change but they didn't notice, and didn't offer. Decided to take that car to dealership who happens to be on the same block as Daddario but much easier to get in and out of, plus the dealership is open on Saturdays. Anyway, we go in for an oil change and the mechanic noticed a hole in the tire. A dangerous hole that could cause a blow out on the highway. How did Daddario miss this in inspection? The car had recently hit a bad pothole in neighborhood, left behind by utility company. The inspection was immediately after that incident. I feel like Daddario is in too much of a rush or their mechanics are lazy. They've lost our business. The only reason it's 2 stars instead of 1, is because the guys on the phone and at the desk are friendly. But, yet no accountability for missing and forgetting things.