Drove my car in, after they "serviced" it I picked it up and it died 5 miles down the rd. Claim…read morethey did nothing but run a computer scan, that then turned into a scan and doing something with the plugs...they claim no fault, I call bs, you've been warned and so has the bbb

I went to Roberts for an oil change for my BMW. Staff were friendly and even replaced my key…read morebattery at cost (I told them my key wasn't working and gave permission to fix it). It's not always easy to find quality mechanics, especially ones who know BMWs, so I'll be going there again when I need to. The mechanic also looked over my car and let me know about any concerns. They originally asked if I could drop my car off for the day but when I asked for a specific time and said I'd like to wait, they gave me a time and called me as soon as it was ready about an hour and a half later (just as they had estimated).

Rick helped check my battery and get the car turned on. It was not in great shape & his honest…read morefeedback encouraged me to buy a new battery here and he installed it for me! No complaining and extremely helpful. Thanks to Gordon for holding down the fort inside.

I just want to say thank you...the man and woman at this Ephrata location went above and beyond to…read morehelp me today. On my way home from my son's lacrosse practice, my car was leaking fluid and I was overheating, so had to pull in on my way home to Lancaster from Reading. I had my two kids with me. And to top it off, I did not have my wallet with me and had no money. They were so patient...the women even allowed me to venmo her the cash and she paid for my coolant. They were so helpful...filled the coolant for me and even gave me an extra bottle of it for free (and some water) in case I needed it on the way home. Can't say enough about their wonderful customer service!!

I just traded in my 2014 Ford Focus SE on a 2018 Ford Fusion Sport, which is now the third vehicle…read moreI have purchased from Keller Bros (one pre-owned SUV, two brand new Fords). I worked with Mike Howard, who was very helpful throughout the process and not once did he ever come across as pushy. We first spoke a few months back when I was starting my search and trying to narrow down my options. We drove a bunch of different vehicles to make sure I knew what I wanted, but he gave me space to get everything in order and decide what I wanted to do between then and now. Kudos to the whole team at Keller Bros, I will continue to recommend you guys and once again have a great experience to share.

Well....I would tell anyone shopping for a car to be wary of this dealership. I bought a Jeep from…read morethem in November 2025 and have already had to spend $1300+ in repairs. None of the repairs were covered under the extended warranty - big shock. Now I have a new issue with this truck and am taking it to my go-to mechanic, who is not affiliated with this dealership. I'm just really disgusted with how unhelpful they have been with me as far my warranty. No one should buy a car with 38K miles on it and immediately start forking out money to repair it. I would look elshwhere if you are in search of a new/used car.

I just went in to talk about my chances of purchases a car,because I hadn't had car payments in…read moreyears and the thought of this was scary for me.I sat down with Cal Jurman of Keller.He instantly made me feel comfortable because he was so likable and honest with me. I told him what I wanted and what my price range was and within minutes he was back with pictures of cars for me to choose from! This was the easiest car purchase I had ever made. The folks,Cal(the sweetest guy ever)Brett(my loan officer)very nice young man,and every door opener on that very windy day,bless your hearts!!! Thank you all so very much Keller Bros Marge

Found a truck on autotrader, keller bros dodge in Lititz. I call ahead of time to say I'm coming…read morefor a certain truck and they say ok we'll have it ready. I get there and they have no idea where the truck is. After 4 hours and trying to flip me to another truck (no, I drove 2 hours for a specific truck) they finally figure out that the truck they advertised for sale on autotrader is the same one they loaned out to someone that had their truck in for service. They said it would be back that day. Nope. Then 2 days. Nope. Then on the 4th day they drove it to me and I find out that it has 3k miles more on it than was advertised. All the pics and paperwork said 23k, when I drive it there are 26k on it. I complained and got a free oil change. Then a few weeks later I get a call from the dealer saying the bank red flagged my paperwork and the loan isn't funded. Someone at the dealer fat fingered my ssn so it didn't match paperwork. So they ask me to email my ssn to them. Not a chance. Who asks to send ssn through unsecure email?!? I call the bank and settle it myself. Then I get notices from PA DMV that they don't have my previous cars plate, the one I traded in to Keller. So that issue is ongoing, don't know where the plate is yet. It's a shame because the salesman was a good kid, he tried. He hadn't been trained well on vehicle specifics or just didn't do his homework, because he didn't know a lot about the truck or even the dreaded "hemi tick" associated with rams, but he was nice to deal with. The incompetence at this place is astounding. Go somewhere else.

Great tire shop…read more Had one flat tire that wasn't repairable and my set is about a year away from replacement. Had a great uses tire with about same tread that will get me to my next complete set. $50 for the fix. Can not beat this

We were visiting Lancaster for a family trip to Dutch Wonderland and found a huge nail in one of…read moreour tires once we arrived. The guys at Doctor Tire repaired it and had us back on the road in under 30 minutes.

We were thrilled when we first discovered Daddario. At that time, we really trusted them…read more However, over the past year, it's been negative experience after negative experience. With them missing or forgetting to do what we needed. Their resolution is "we will get that next time." Not just once or twice. At least the last 5 visits. Most recently we had a car inspection. Needed an oil change but they didn't notice, and didn't offer. Decided to take that car to dealership who happens to be on the same block as Daddario but much easier to get in and out of, plus the dealership is open on Saturdays. Anyway, we go in for an oil change and the mechanic noticed a hole in the tire. A dangerous hole that could cause a blow out on the highway. How did Daddario miss this in inspection? The car had recently hit a bad pothole in neighborhood, left behind by utility company. The inspection was immediately after that incident. I feel like Daddario is in too much of a rush or their mechanics are lazy. They've lost our business. The only reason it's 2 stars instead of 1, is because the guys on the phone and at the desk are friendly. But, yet no accountability for missing and forgetting things.

I am a very difficult person to impress with auto mechanics. But this place consistently delivers…read moreand is always trustworthy. I feel like they really know what they're talking about and they don't push unnecessary upgrades. I find it's easiest to drop my car off first thing in the morning and just take an Uber back home. It gives them all day and they are always fast efficient and affordable, not like some of these tire shops that pushes services and don't care at all about you.

So, I recently moved to PA from Texas and have been struggling finding a place to get my car…read moreinspected; didn't know you had to schedule to get your car inspected. My car is a 2024 and still had a few months left on my Texas registration. Getting a state inspection I figured was an in and out procedure; boy was I wrong. I received a mailing from CBA and didn't know if they were a good place but they had it where you can schedule online so I gave it a shot. I made my appointment for 7AM because it's really the only time I can get my car done during to work. I arrive and was waiting until 7AM to go in but noticed another gentleman walked in so I went it about 6:55AM. I immediately asked how long it would take. Initially the rep wanted me to drop it off and offered shuttle service but I really only had about an hour. He said let me check. He came back and said what if we can get you out of here at 8AM I said deal. My car was done at 7:55AM. They even brought me out hot coffee on the most well designed tray with a cookie and everything. I am highly impressed by this place and unless it's something Tesla specific they just earned my business for as long as I am in PA. THANKS CBA!

Best around from staff to service. & Thanks Leandra for the…read moregreat care from start to finish,as you really know how to treat a customer!