Simply put, go to another O'Reilly, Autozone or Advanced Auto. Encountered Vanetta during my visit…read moreearlier today and was a terrible experience. She was so rude. Will never go back to this O'Reilly.

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You really should "Try Mike before you buy". My daughter was finalizing her purchase of a New 2023…read moreToyota Forerunner with the nicest sales person...Dylan. I only came along for moral support and to give her a ride to pick up her beautiful new car. While there, I just mentioned that I would like to find a car to just "beat around town" in....something not very expensive but nice. I told him to keep me in mind if he ever runs across anything interesting. All while "closing the sale" with my daughter, Dylan "heard" my need. Once he had finished the purchasing details of his sale with my daughter and she was in with the Finance Manager, Dylan began really listening to me and answering all of my questions patiently and thoroughly, and he took the time to understand what I was looking for in a car. Within 24 hours I was getting a ride from my daughter to finalize paperwork to purchase my "new to me" Toyota. Dylan was very patient and understanding throughout the entire car buying process. He didn't pressure me into buying a car that I didn't want, and he was willing to work with me to find the best possible deal. I also appreciated the fact that Dylan was always available to answer my questions after I purchased my VERY nice 2013 Toyota VENZA. He has been quick to respond to my emails and phone calls, and always willing to help me out with anything I needed. Overall, I had a fantastic experience buying a car from Dylan Wilcox of Mike Johnson Toyota. He was professional, knowledgeable, and patient, and he made the entire process a pleasure. I would highly recommend him to anyone looking to buy a new or used car.

If I could give zero stars, I would. I paid $36,000 cash for a truck from this dealership, and the…read moretransmission failed just 31 days after purchase. That is completely unacceptable and raises serious concerns about the quality and inspection of the vehicles they sell. A major component like a transmission does not just fail overnight without warning. This makes me question whether the dealership knew about the issue or failed to properly inspect the vehicle before selling it. Now I'm stuck facing thousands of dollars in repairs on a truck I just bought. I trusted this dealership and feel completely let down. Spending this much money, only to have the vehicle become unreliable almost immediately, has been a terrible and stressful experience. I strongly encourage anyone considering buying from here to be extremely cautious and have any vehicle independently inspected before purchasing.

We had a wonderful experience at Hendrick Honda of Hickory. Vince and Art helped my daughter…read morepurchase her car and made the entire process easy, transparent, and stress-free. Both were patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her decision. As a parent, I really appreciated how supportive and respectful they were...no pressure, just great service. Highly recommend this dealership, and definitely ask for Vince and Art if you're looking for a smooth car-buying experience.

This dealership is the absolute worst. I purchased my car just 3 months ago and have already had to…read morebring it back over 3 times for electrical issues that remain unresolved. Getting the vehicle repaired is nearly impossible unless you're prepared to waste hours sitting at the dealership. They claim they can only offer a rental once they diagnose the issue. That's convenient. How many visits do you need to diagnose the same issue? I work full-time and have a small child to care for -- I cannot keep returning again and again for the SAME issue, and I don't have the option of going without transportation. There is no way this car ever passed a true "certified pre-owned" inspection. They sold me a vehicle with obvious, ongoing issues -- and when I asked them to buy it back, they said they would, but only if I agreed to roll over $3,600 in negative equity. In other words, I get punished for their dishonesty. And the kicker? A manager actually tried to persuade me to remove my last 1-star review in exchange for a free oil change. How about FIXING MY CAR instead of bribing customers to stay quiet? I'll make sure everyone I know hears about my experience and why they should avoid this place. I'll also share it across every platform I can. I've always stuck with Toyota, but I made the mistake of giving Hendrick a chance -- never again.

Cosmo Motors has pretty good sales service. The guys are nice, not pushy, and were very attentive…read more We ordered a vehicle over the phone and then came and picked it up. The car we bought was spotless and detailed very nicely. The showroom and parking lot is clean and inviting. Lots of really nice cars in there. The day we visited they had the grand opening of the diecast store inside. That place is cool. Many, many great diecast vehicles and other machines. It's a neat tie-in that is logical for the car dealer. Why not five stars? Because though we were assured that the car had been looked at closely and driven on the highway, we noticed a sound while driving it home. That didn't show up during the round the block test drive. Perhaps if that test drive had turned left we would have noticed. There was a small issue with some of the fender liner on the front passenger wheel-well that would only touch the tire when high-speed air forced it back onto the tire or during a heavy left turn. I've fixed the issue, and I'm grateful that it wasn't major because I had already bought the car as-is. It's a reminder that we need to be hyper-detailed when looking at/driving cars, either in-person or remotely.

Very poor response from one of the sales people in regards to a phone conversation regarding an…read moreoffer made on a Gladiator. I had a phone conversation and requested some more info. The sales person was helpful at that point. I requested an inspection and the salesperson suggested we come up with an agreed price first. I was ok with this. We talked over the phone and I offered 32500 for a vehicle listed at 33500 which is more than fair. The sales person said "why that amount" or something to that effect and I responded and said "because thats what I want to pay right now". He said "well I'm sure you'd want to pay 20k" and laughed. Then he claimed I owed sales tax even though I told him I live in a tax free state. We went back and forth over text and I told this person it was rude. I asked for the manager. He called me and tried to make it right. He was overall very nice but something stuck out to me. I asked for a best price and he sent me the exact price on the site with a dealer fee. No discount whatsoever and backed it up with the work they did to the truck prior to the sale and the fact that they are a "non negotiable dealership". Thats very strange to me. They arent Carmax nor do they have have it listed on their site about this. I still wanted the truck but this whole experience sat with me and im not spending a dime of my money towards a dealership who employs rude people as the manager said "hes young and hes said things before" and doesnt want to budge at all on their price after a fair offer was made. I thought others may want to read about my experience when ready to spend cash and buy a vehicle at almost the listed price.

wow...thank you jeff kelly for quick service of fixing my locking parts window at the dealership…read more this window takes alot of abuse all day long, i am so thankful you were able to fix it so fast for me. great service from the initial phone call to the day you fixed it for me. thank you again. jeff it was a pleasure meeting you. you guys are the best.

Fantastic service and great people. Very, very pleased with their job. The two installers were…read moreincredibly polite and super clean. Pleasantly surprised.

The entire process from start to finish was a breeze. The entire team was so welcoming and easy to…read morework with. Matt church was an incredible sales rep that ensured my car was everything I could have wanted and more. Highly recommend

Recommend Jamie and his team at Paramount Hyundai!…read more Stubbled upon this dealership while on Hyundai's website, checked my local dealer's inventory, then called to confirm inventory on website for accuracy. I spoke to Jamie Wright via phone on Friday around 5pm, decided it was too late to make the drive from Charlotte to Hickory, so I made my appointment for the next morning for when they opened at 8:30am. Jamie was very personable on the phone, no aggressive weird salesman tactic BS! I gotta tell you, my whole experience was seamless! I've bought cars from Randy Marion Subaru in Mooresville, Henderick Lexus in Charlotte, and neither previous experiences was anything compared to Jamie and the team at Paramount Hyundai! I walked in at 8:30am, left at approximately 11:30am! Just in time for lunch All within those 3 hours, I test drove, did financing paperwork, and ran to the bank to grab a cashier's check (thank you Jamie for driving me to the bank since I'm not familiar with Hickory). The whole time, I kept thinking is it really this easy?! It sure was! Jamie was able to show me the features the 2022 Tucson N-line offered, which was a lot that I wasn't even aware of. Any questions he didn't know the answer to, he'll look it up for me! I definitely appreciated that! Because I definitely want to take advantage of all the perks my new car has to offer and this will be my first Hyundai ever in my life. He walked me through setting up my phone to my new car. Jamie was 10/10 outstanding! I felt no pressure whatsoever with him. Again, I can't believe it was that easy and seamless! Jamie also assisted in arranging transport of my car to my home in Charlotte. My car was delivered to my driveway by 2:30pm! I even had Jamie take pictures of me with my new car! He's gotta work on those photography skills but overall, my experience was beyond excellent! I do appreciate Allen Queen, he took his time to break down warranty information to me. I kept asking him the same question a couple times over and over and he remained cool, calm, and collected. I felt no pressure to buy additional warranty.