Cosmo Motors has pretty good sales service. The guys are nice, not pushy, and were very attentive. We ordered a vehicle over the phone and then came and picked it up. The car we bought was spotless and detailed very nicely. The showroom and parking lot is clean and inviting. Lots of really nice cars in there. The day we visited they had the grand opening of the diecast store inside. That place is cool. Many, many great diecast vehicles and other machines. It's a neat tie-in that is logical for the car dealer. Why not five stars? Because though we were assured that the car had been looked at closely and driven on the highway, we noticed a sound while driving it home. That didn't show up during the round the block test drive. Perhaps if that test drive had turned left we would have noticed. There was a small issue with some of the fender liner on the front passenger wheel-well that would only touch the tire when high-speed air forced it back onto the tire or during a heavy left turn. I've fixed the issue, and I'm grateful that it wasn't major because I had already bought the car as-is. It's a reminder that we need to be hyper-detailed when looking at/driving cars, either in-person or remotely. read more

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This place is advertised as a lotus repair shop on their website. I called about an issue with the door latch on my 2011 Evora on 7/9 and the person I spoke to seemed knowledgeable and asked me to bring the car in on 7/14 for him to try and adjust the latch and discuss ordering a part if necessary. I brought the car in at the exact time we discussed and immediately got a red flag. The advisor (not who I spoke to on the phone) told me he put me down for the day before but they "could take care of me today". Somehow "Lotus Evora with door latch issue" got lost in translation from my phone call and they thought I was bringing in a Toyota sienna minivan with a sliding door issue. After much confusion from the other workers Jonathan said he'll take a look at the latch and see what he can do. They kept my car for an hour and came back and told me they couldn't do anything and that I need a new latch. They said they'd call me back with a part number and charged me 200 dollars for their "work" and information I already knew. It has been 13 days and I haven't heard from them, and the door latch issue was actually made worse by them. Avoid this place at all costs. As a bonus my car is listed as an "Elise" on the service notes, so it really seems like they have no idea what they're doing. read more

Cosmo Motors - Cosmo motors website page claiming they are lotus specialists - Auto Repair Near Me - Hickory, North Carolina

Very poor response from one of the sales people in regards to a phone conversation regarding an offer made on a Gladiator. I had a phone conversation and requested some more info. The sales person was helpful at that point. I requested an inspection and the salesperson suggested we come up with an agreed price first. I was ok with this. We talked over the phone and I offered 32500 for a vehicle listed at 33500 which is more than fair. The sales person said "why that amount" or something to that effect and I responded and said "because thats what I want to pay right now". He said "well I'm sure you'd want to pay 20k" and laughed. Then he claimed I owed sales tax even though I told him I live in a tax free state. We went back and forth over text and I told this person it was rude. I asked for the manager. He called me and tried to make it right. He was overall very nice but something stuck out to me. I asked for a best price and he sent me the exact price on the site with a dealer fee. No discount whatsoever and backed it up with the work they did to the truck prior to the sale and the fact that they are a "non negotiable dealership". Thats very strange to me. They arent Carmax nor do they have have it listed on their site about this. I still wanted the truck but this whole experience sat with me and im not spending a dime of my money towards a dealership who employs rude people as the manager said "hes young and hes said things before" and doesnt want to budge at all on their price after a fair offer was made. I thought others may want to read about my experience when ready to spend cash and buy a vehicle at almost the listed price. read more

Went to visit and looked at some mustang options available. Pricing was horrible, I could get a 2024 Mustang GT premium for 3K more then they were selling a 2017. The "salesman" argued no you cant and I pulled up 4 listing within a 4-5 hour drive away with the pricing. Be aware and do your research, overpriced and will deny better deals elsewhere. read more

Don't trust their "55" or however many point inspection they claim to check. Me and my wife traded in two cars for different ones and have had nothing but problems with both cars and with communicating with Cosmo. -Its been months and requested loan paperwork many times and they still won't give it to us. -They never paid off one of our old car loans in a timely manner which drastically hit and lowered our credit score and they have done nothing to help. We call and call, they put us on hold , No call backs or any sense of urgency to fix this major issue. -After numerous check engine lights shortly after purchasing, $3,500 in repairs, Zero compensation or help. I recommend steering in another direction if you are wanting a car from this place, They are friendly and had a good time while there but its been a hot mess since then and without any help from them it is in our attorneys hands at this point for compensation and credit damages read more

Excellent service the sales man Matt help me get approved and is a very honest sales man worked with me on a trade in. I will for sure recommend and will buy again from him.Clean professional, and very honest. Honesty is key when buying a used or preowned vehicle.. read more

Warning: Bought a Volkswagen here - oil leak, rust painted over, no original key, no spare tools. Nightmare car. Do not trust this place.

Stop scrolling and go get that car from Cosmo. Cosmo, Matt and his team were excellent, but the car was way better than expected....

The whole experience could not have been any easier or better. Matt, our fantastic salesman, had us in and out in less than 20 minutes when we came to pick up the car from Atlanta. And the car? What can I say? Was better than described and made for an excellent surprise for my wife. She loves her new BMW convertible. Thanks Matt - look forward to next time! read more

read the BBB complaints... not recommended. they have not done the necessary dmv work after over 2 months. we're in NY. keep giving us the runaround. read more

I could not be more pleased with Cosmo Motors! Matt was a joy to work with, our car was smashed during Helene, we saw the car online and called about it. Matt was honest and forthcoming with information which was greatly appreciated since we we're driving up from Augusta to purchase the car. It was such a relief to get there and see the car was exactly as described. Cosmo Motors made the whole process smooth and pleasant. It also felt great to support a company that was committed to serving their neighbors that had been hit so hard during Helene. When we were talking about the storm, one of the guys said his wife (ER Nurse) and his family had been going by horse back delivering supplies to those who were otherwise unreachable! I love the car and feel so good about supporting the team at Cosmo Motors! Keep up the good work! read more

I recently purchased a vehicle from Cosmo Motors and traded in my Porsche 911. The on site experience was good, didn't take long and the reps were friendly. Had it not been for the rest of this review, I would have given them 5 stars. My frustrations began a month after the transaction when I was charged for both my new vehicle as well as the one I sold a month prior. I called CM about it and they said that their third party processor didn't receive the paperwork. Ok...regardless of the reasons, I was out over $800 that I had to wait to get back once the issue was resolved. According to my bank, I was still the owner and financially responsible for the vehicle I no longer had in my possession. I had to keep calling back to get updates on the issue as I was not contacted when I was told I would be. By month two, the payment for the sold vehicle was due again. My bank still showed it had not been paid off. I finally spoke to the GM there who helped expedite the paperwork and I didn't have to make a second payment on the old car. But overall, I had two frustrating months trying to figure out how to get my old car paid off and my money back. When the paperwork finally got resolved, it was weeks after the sale so the payoff changed but I was still stuck paying the interest because the bank held me responsible, which I don't think is fair. The car was no longer in my possession so I shouldn't have had to keep paying anything on it. I'm out over $200 because of their paperwork mixup. I liked the guys who work there but I am giving an honest review based on my experience. I won't tell anyone to not buy from them, but be cautious and maybe do a follow-up a couple weeks later to verify that their paperwork got processed. read more

Cosmo Motors - Auto Repair Near Me - Hickory, North Carolina

I had a great experience here! Thanks Storm! Do you hate the often sleezy, pressured feeling you get from other dealerships? Then come to Cosmo. I drove up from Charlotte and they were a pleasure to buy from. Really easy to work with. Very happy with the experience. Looking to make a few aesthetic updates to the car soon. Tell Cosmo's friend (the previous owner) that I will treat her well! Thanks again! read more

Cosmo Motors - Auto Repair Near Me - Hickory, North Carolina

Let me start by saying, I love the car... buuut, the after care of this dealership is VERY VERY poor, so take your chances - I wouldn't again. Bought a 2013 Dodge Viper, drove 9 hours to get it, the day before going down the salesman told me the "tires rub a little" - mmm thought I but Ok - I'll take a look. Getting there I looked over the car (and tires) all looked OK - took the car for a 1/2 mile test drive, rode Ok no rubbing so I bought the car. Still told that "these tires are special race tires and they bulge more than the originals so they may rub a little" ok drove the car home - 9 hours of every bridge and undulation the rubbing was painful. Got home and looked to see if I could tell where the rubbing came from - well - the rear tires are cut to shreds on the outside of the tread (cut to shreds) - I check the sizes the tires on the rear are undersize (345 and not standard 355) but the tires on the front are 305 and not the standard 295... anyway, this isn't going to get through inspection so I reach out to Cosmo and they tell me "They are the tires you need to drive the car" I explain that they may be stickier tires but they are now in an unsafe condition - their response "you can't put stock tires on a car like this it won't drive properly" I try again to explain that the tires are cut - the response "well if you don't like the car we will just take it back" - OK so I'll take the return and get my trade in back - I think they were surprised when I said that because the response is - "well we can't it's already been processed, but we will buy the car off you" yeah right at a nice depreciation for a weekend drive.... Bottom line all I was asking was Cosmo to "help" with the cost of new tires ($1700 out of my pocket when I just dropped $110,000 on the car) - if they had offered to even meet me halfway that would have been a gesture and changed the tone of this review - but it seems every little cent matters to Cosmo. Last note - the Carfax indicated that they did a "service" on the car before selling it - seems a Cosmo service does not include an Oil Change - again - skimping on basics on a $110,000 car is very "cheap". Buyers beware - basically nice cars but ZERO, Nada, Nothing, Nil customer support after the fact - you bought it - shame on you..... read more

Cosmo Motors - Rear Tire edge of tread cut to shreds - same on both sides - Auto Repair Near Me - Hickory, North Carolina

jacob bishop the manager at cosmo motors auto spa and his team are doinh a wonderful job!!! i was enormously impressed with jacob and his staff & the full detail they did on my porsche made it look showroom condition brand new again!!! while we waited jacob put us in a mini loaner car that was fun to drive while we visited the hickory mall. the service was fast i was completely satisfied and it was to my liking!!! hopefully will be going in for the cermanic wrap soon. we highly reccomend this elite 5 star detailer!!! read more

Highly recommended! All of the employees are personable, professional, and honest. This is a family owned business & everyone there will go above and beyond for the customers. read more

If you want to be drowned with emails, text and phone calls for simply bidding on a vehicle on their eBay site, then this is the dealership for you. After I unsubscribed to the 4th email in less than 10hrs on the weekend I received a text with the same information. I told them I was no longer interested in the vehicle. I was then told my offer was a low ball offer anyway and they didn't want my business. I'm not sure how a bid on an auction with many days left is a low ball offer but to each their own. In summary, if you simply bid on a vehicle on their Ebay site, expect non stop emails, calls, and texts. If you try to unsubscribe or text back that you are no longer interested, expect a sleazy salesman's to insult you when you have 80k to spend on a new vehicle. read more

I purchased a 2022 Chevy Corvette from Jacob. Highly recommend you ask for him if you go to Cosmo. He knows cars and helped me get in and out with an awesome car in record time. The entire staff are great from beginning to end!! I'll be back. read more

Bought my 2020 corvette from cosmo motors. Traded in 2016 z06. Kyle and the staff were very helpful and made me feel like I was at home instead of at a dealership. Will definitely look these guys up in purchasing another vehicle, and I live in Knoxville Tennessee. Thanks for the great service. will be back. Jack Davis read more

I will never buy a car from anyone else again! Honest, helpful, and they know their stuff. I have bought two cars from them, and they are as good as it gets. They will tell you exactly what you're buying, and their prices are fair. Mustang 5.0 for my husband? Check Explorer Sport for me? Check Treated like a queen every time I'm there? Check Do yourself a favor and get a great car-buying experience at Cosmo's. read more

Horrible sales tactics. I inquired about a car last week and I've been getting bombarded with phone calls and texts from their employees at 7am in the morning. And when they text they send 4 texts at a time. When they call, they call back to back twice. Ridiculous sales tactic and would never do business here. Guess these dealers are now suffering after taking advantage of innocent buyers during the pandemic with their ridiculous markups!! read more

I would recommend going elsewhere. The sales experience was exceptional, it's the actual care and attention to detail afterwards is where they fall severely short. Before purchasing I expressed concerns about the tread on the tires and was assured (shame on me) that everything was fine as they are low-profile tires. Well, we're 7 weeks in and now I have to replace the other two tires; that's all 4 tires in less than 2 months. Also, they sent the license plates to the incorrect address as well. Again, my fault and I will not make the mistake again in buying from them. Learn from my mistakes and go elsewhere. Good luck!! read more

Step Away from the Vehicle!!! Do yourself a favor and do not take the chance with Cosmo, take your money to a more reputable business that will stand behind their product. These guys epitomize the sleazy used car salesmen. Read on for details on my specific experience. First, they illegally sold me a car that would not pass inspection in NC. The car did not have mufflers or a resonator but yet they gave it a passed inspection. When my personal mechanic notified me of the issue, Cosmo's General Manager first accused me off modifying the car. Then when I proved I hadn't, offered me $60 for a muffler, obviously not nearly enough to properly correct the issue. Second, and bigger issue, I had to replace the engine in the car a month after purchase. The car burned through 3 quarts of oil in the 400 miles and my mechanic was quickly able to identify an issue with one of the cylinders. The General Manager's first response was to call out my mechanic as incompetent. Then was on Google looking up my issues while on the phone and trying to offer answers. His only offer was to repair the car for the best possible price but did not even offer to cover towing back to their location. Cosmo's did not do their due diligence when they took the car in trade and and the General Manager told me "it's your car now, you have to deal with it." I have bought around 20 cars over my driving career, this is hands down my worst experience. read more

Thank you Cosmo Motors for making my car look brand new! No more dents and scratches and it looks amazing. If you're looking for an outstanding team and customer service, give them a call! read more

I've been doing business with Cosmo Motors since 2005! I bought a almost new Toyota Avalon with 5000 miles and it is still being driven today with over 250,000 plus miles on it. All service done at Cosmo's. Since 2005, I've bought multiple used vehicles that Cosmo himself picked for me. A 2004 Toyota Sequoia, 2004 BMW X5, 2007 Chevy Tahoe, 2001 BMW M5, 2009 Jeep Wrangler Rubicon and most recently a 2020 Jeep Gladiator! This dealership can do anything you want to customize your vehicle. The service team has done regular maintenance and normal wear and tear repairs for my vehicles, after all I purchased many high end vehicles that were older but the price fit my budget and the vehicles were amazing. This dealership is top notch. The sales team, finance manager Chance, Winston in service and Cosmo himself are fantastic to deal with! The Dealership itself is clean and they have an amazing saltwater fish aquarium in the waiting area. If your thinking about buying a vehicle don't hesitate to check out Cosmo Motors! Best prices, great hard to find vehicles that are very clean! I assure you as a repeat customer, you will not be disappointed! read more

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Took delivery of my 1992 BMW 3 series with 57k original miles . The whole crew Darrin moose and Chance were polite and helpful . The car came better than promised . They even arranged , two months after the sale , to ship me all the orignal service records . now that's service ! read more

Cosmo Motors - Auto Repair Near Me - Hickory, North Carolina

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AVOID THIS PLACE AT ALL COSTS!!! Purchased a 2011 Ferrari California. Less than 50 miles later, it needed $11,000 worth of work! Tried to work it out amicably, even involving a mutual friend who knows the owner.... I was basically told, "tough luck" Zero integrity, they sell junk cars and will leave you hanging.... Horrible experience!!!! read more

I am so happy with all aspects of their business. They went above and beyond diagnosing and repairing my truck. And their rates are lower than anyone else I have dealt with in hickory. They also didn't try to add on other items just because I am a girl. They are the only place I will go. read more

This car dealership is amazing all the antique cars with low miles mint condition just amazing you can't go wrong five stars plus

After several months of looking I finally found the car I had been searching for at Cosmo. It had not even come out of prep yet. They were even asking over the original MSRP for an 8 year old car. I called about the car and in order to "hold" the car they made me put a $1000 non-refundable deposit down. This car was misrepresented in the ad saying it was basically pristine. When I got there I soon realized the car was rusted out all over. Obviously at this point I'm not interested and realize they have completely misrepresented the car in the ad. In order to get my deposit back I had to threaten them with a misrepresentation law suit. They finally agreed to giving my money back which took a week. I had to drive an hour there and an hour back only to be totally disappointed. The sales rep and the manager tried to use strong-arm tactics to get me to buy the car saying I wouldn't get my $1000 back. I would NEVER do business with these people! If I could give them less than 1 star I would....a -5 star would be most appropriate. I am a former Marine, with a strong demeanor. I feel sorry for the average person who tries to do business with this place because I feel sure that many are taken advantage of. Steer clear of this place! read more

Very disappointed! I have a 2108 Maserati Ghibli that I obtained new in February 2018 from the authorized Maserati dealership in Raleigh. I put only 1300 miles on since then and feel that it is not worth keeping for such little use. Someone recommended I go to Cosmo Motors to see what it is worth in the current market and if they would possibly purchase it. I drove there on February 19, 2018. I was greeted by a young (late 20's maybe) agent. He never smiled or introduced himself. He did not invite me into the showroom and when I told him my purpose for the visit I was treated like a persona non grata. The agent told me the manager would not look at my car unless I was willing to sell it that day! I said I might, but would have to accept his price. The agent went inside (again did not invite me in) and appeared in short order informing me that they were not buying cars. The manager never had the courtesy to speak with me himself. How can you be in sales and treat the public that way, especially when you know that someone who drives a new Maserati can afford a high-end car? Go elsewhere! read more

I rarely review companies and only will if they stand out or I feel lucky to have found them. I feel lucky to have found Cosmo Motors! Every person I interacted with while selling my car remotely to them from Dallas was extremely nice, transparent, easy to get ahold of and answer any of my questions and all just seemed like good people that care about the company they work for which means they appreciate it. I have never sold a car without meeting someone in person and was hesitant at first. They made the process so quick and easy, I honestly still cannot believe it. I would not take the time to write this if I thought it wasn't worth it for others to see. They have earned my trust and my future business without a doubt. read more

Bought a truck in January. Had an excellent experience purchasing the truck. Everyone was very friendly. During the test drive the check engine light came on. They scanned it and told us there were no pending codes so they cleared the light. They told us the light probably came on because their detailer had washed under the hood that same day. Over the next week, the check engine light came back on. My husband scanned it at work and it populated with a pending code. He called the dealership and spoke with our salesman. He informed our salesman of the pending code. The salesman told my husband to monitor it and call back. Since that time the truck has broken down multiple times and displayed warnings of low fuel pressure and reduced power. My husband has made multiple attempts to call the dealership, leaving messages with both our salesman and the finance manager. We have now replaced the fuel filters twice, the low pressure fuel pump, and the fuel pressure regulator. As of today, it has broken down again, having to be towed to a diesel mechanic. I would never recommend this business. And after reading several other reviews, I fully believe they were aware of problems with this truck and covered them up to make a sale. I wish that I had read the reviews prior to making this purchase. If I had, then we would have definitely thought twice about that check engine light popping on during the test drive. Unfortunately, I think they are friendly and kind so that you won't think twice....even playing Christian music on their radio in the showroom. Did I mention that they make a big point during signing that you are purchasing the vehicle "as is." They even have you sign a separate piece of paper stating such while the finance manager explains that "if you pull off the lot and the truck breaks in two, you better call two tow trucks to pick up each half." Looking back, I'd say they have sold plenty of lemons. Why else would these good, friendly people need to have a separate sheet of paper stating the vehicle is sold "as is" and make such a point with a detailed example? Why else would they not return phone calls? Do yourself a favor and save yourself some money...buy your vehicle somewhere else! read more

Cosmo's detail shop made me love my car again! Devan is very knowledgable and passionate about his work and knew exactly what my 2008 M5 needed to bring it back to life. My leather is clean and conditioned, and I actually can see the metallic paint shining through the exterior again after years of weathering and thousands of miles. My headlight lens look nicer than they ever have... in fact, the entire car looks brand new. Very reasonably priced and the best detail I've ever had. Requested quotes for minor cosmetic repairs... all came back reasonably priced and I now have a plan. Highly recommend these specialists for higher end cars. read more

I don't suggest this place to any one a bunch of disrespectful "people" who like to insult clients who were more then willing to buy a car from them! I guess they don't know that millenniums have no problem dropping 25k on a car ! Next time don't judge people on their looks if you want to sell cars read more

Over priced cars, rude and arrogant sales people, bad dealer, and selling dirty carfax cars, also gave me 24,000$ for my 2012 ZL1 mint condition camaro, yet they are selling their 2012 50k miles for 30.000$ , Crooks.! sold the car to carvana instead for $28,200 and very glad i did not indulge in doing business with this pathetic excuse for a dealer! read more

Cosmo motors are dishonest, non-reputable and are the cause of GOOD reputable dealers getting a bad name. I am the owner of a wholesale and retail automotive business in Florida with over 40 years in operation and I want to warn everyone NOT to do business with them. I sell more cars in 1 year than Cosmo motors has sold in their 16 years in business. I have never dealt with a shadier, unprofessional used car dealer in all my years in business. If I was treated was treated like this as a fellow car dealer, I can only imagine how they treat the regular customers. DO NOT put a deposit down on a car until you have fully inspected the vehicle in person and have a chance to look at a bill of sale and ALL their paperwork. There are hidden fees that are not explained and the deposit is non-refundable. read more

Sold my car to Cosmo and the process couldn't have gone any smoother. Great staff, clean facility, gave me a ride home to Mooresville. Will definitely be back when I'm ready to buy. read more

Many years later a real review of Cosmo Motors. My girlfriends timing belt snapped on her Acura and it was an interference engine. She needed a new car. She wanted a black G35 coupe and happened to find one there. I go with her and work out a deal on a Saturday evening, banks are closed. She goes back Monday morning and the price is higher. She wants the car and $2k more over 48 months isn't a game changer, so she buys the car. The first morning the car is in the driveway it won't start. Has a bum battery Cosmo does squat, she purchases a new $175 battery from AutoZone. She's too proud to tell me any of this. I hear her pull in the driveway and the poor things brakes are squealing. I have to do a brake job new rotors/pads plus the shims that were missing all around. I check the oil, it's using a quart a week. I try to sell it and pull my own CarFax and discover that it was a repo with structural damage. The CarFax they showed us was had none of this. That and the cheap paint they did on nose chipped off, leaving a horrible mess. I cringe when I hear "Cosmo Motors". read more

Salesman older guy with a hat was so rude. Asked to test drive a truck, he ask if we were read to buy a truck .... today..... didn't want us looking at the one we like thought we needed a long bed. Will no go back. Waist of time. read more