I would like to take this opportunity to express my appreciation for the great experience I had buying a Jaguar from Cosmos Motors. I had been searching for a very specific 2015 Jaguar F-Type SV8 for a few months when I found what I was looking for on the Cosmos Motors website. All the information posted on the website provided me with the necessary details to convince me to send an inquiry. I sent a message that evening stating my interest and was contacted the next day by a sales representative, Matt Glover. Matt was professional, knowledgeable, and understanding of my hesitancy. Most importantly, he was incredibly responsive to my endless barrage of calls/texts/questions - this was crucial to my decision to buy a car located 6 hours away from my home. Matt sent additional videos and closeups of the car. I cannot exaggerate what an amazing job their detail shop did preparing the car for sale. A 2015 black Jaguar is supposed to have a few swirl marks, minor scratches, and a chip here and there - it did not! In fact, after seeing the pics I asked Matt about the cost of ceramic coating. He introduced me to the detail shop manager, Jacob Bishop. Jacob took the time to explain how and what they used to detail the F-Type. I asked him about applying a protective film to vulnerable places on the car in conjunction with the ceramic coating. He recommended the areas to protect, explained why, and made me an offer on the price - to which I instantly agreed! I previously owned a black 2014 F-Type S V6 that had minor chips and swirls in the same areas Jacob described - he obviously knows his cars. Additionally, the previous quotes I received from shops in Northern Virginia for those same services on my 2014 Jag were significantly higher. The deal was made and all I needed to do was get to Cosmos to drive the car home. Matt arranged for a driver to pick me up at Charlotte Airport (about an hour from Cosmos). That sounds easy but our plane had to return to Dulles Airport 20 minutes away from landing in Charlotte and after three hours of delays, we were back in the sky. Matt and the Cosmos driver, Paul, were understanding, patient, and unshaken. Paul and I chatted all the way to the dealership, he was pleasant company and had some great stories. When I arrived at Cosmos, the car was ready and impressive as described. Matt and Jacob walked me around the car, describing what had been detailed, and we took it for a drive (yes, I am still smiling). The general manager, Chance Parsons, finalized the sale effortlessly and with the same laid-back friendly attitude. This was the theme from cradle to grave throughout this entire experience. Okay, I have to admit only one thing was disappointing. My drive home was about 375 miles, and they did not fill my gas tank. I should have asked, but it didn't occur to me until I pulled out of the lot. Not necessary or even expected, but that would have been a nice touch. This is the longest review I have ever written (positive or negative). My dad sold cars for over 20 years, and I know most of the tricks and tactics they use to not only make the initial sale but too also push expensive add-ons and hidden fees. I cannot express how impressed I was with Matt, Jacob, Chance, Paul, and my overall experience purchasing a car from Cosmos Motors. Their entire team was incredibly helpful, courteous, and professional throughout the entire process. I would certainly recommend Cosmos Motors to my friends and would buy another car from them with total confidence and comfort. I will follow up with a 90-day review or as needed. Denny read more

TL;DR here - DO NOT BUY A USED CAR FROM COSMO SIGHT-UNSEEN I purchased a 2006 Lancer Evolution from Cosmo Motors in December 2019. Here is the detailed adventure of what I had to do to get the car into good working condition. To start off, I paid over 30k for the car. Premium price for a premium car right? Wrong. I took delivery of the car x-mas day and parked it. It immediately went to my evo shop to be checked out. 1) Cylinder 3 reporting 90 PSI (30 lower than the rest). So the car went in for a valve job. Also the spark plugs looked like garbage (literally) 2) Transmission was shot. You had to muscle the car into reverse. When we opened up the transmission, the synchro's were gone and gears 2,3,4 and R were useless. 90% of the transmission components were not worth putting back in. whoever had this car before me did not know how to shift at all. It was also reported from 'Chance' that he picked his kids up from school in the car so... that's cool too. 3) Clutch had MAYBE 3,000 miles left on it. 4) Car had an undisclosed meth system from the previous owner. The only reason I found out about it is because I found the tuner that re-tuned the car on 93 octane gas. 5) Tires were rubbing IMMEDIATELY from picking up the car. I had to add 2 degrees camber, and go down from a 265/35 to a 255/35 tire to eliminate this. When I took it in, I was expecting even on the work to swap the tires from the tire shop since they had a ton of tread left. The Toyo R1R tires that were on the car were trash. They already had cracks on them, so if I hadn't replaced them I could have done more damage to the car on top of all this if I had blown a tire. This was all from a company where their sales pitch is if they can't work on it, they don't sell it. They took a detailed vid of their shop where they work on their cars (but apparently not this one) as part of their sales pitch. To be fair - The Sales manager - Joey is a good guy. Chance and Cosmo (The manager/owner this was escalated to) apparently not the same situation. When I spoke to Chance immediately after pressure testing the cylinders, I was comfortable because they seemed open to at least paying for the valve job (~$2000 job alone). I kept the Cosmo team up to date with issues that came up. Once I had a final bill, they basically offered me $1k as a go-away bid and spouted a 'well, the car shifts, starts, and it goes into gear so therefore it is OK'. I also got a chuckle out of 'well, from a business standpoint - if a valve is bad you just replace the one valve with a spring and retainer, not the entire set'. When I saw this car, and the price point that it was at. I was comfortable paying for the car because I wrongly assumed that Cosmo wouldn't actually be polishing a turd. With the issues that the car had, it was really worth 25, not over 30. Cosmo doesn't see that, and I probably won't see anything from them. But writing this review is worth a whole heck of a lot more to me than 1k, so that people can see what customer service means to Cosmo. As a business owner myself, I would lose clients left and right if I acted the same in a similar situation for a $50 part, let alone a $30,000 car. This is severe incompetence, and a blatant disregard for customer support when the company was clearly at fault. read more

Funny that I read the other posting here concerning Cosmo Motors not properly completing Safety and Emission testing on the vehicles they sell. Well they got another victim. As for Chance the GM I don't know how he still has a position here. I bought a truck last week a 2008 Ford F250. While riding with the sales person I made it known that I did not want a truck with any modifications IE: Exhaust and EGR systems. The salesman ensured me that it had no modifications. I purchased the truck got home, got to looking over the vehicle the next morning and found a SCT programmer that I did not see in the truck when I went through it at the dealership. I immediately called the dealership and was put in touch with Chance the GM. Chance proceeded to tell me that he himself had told me the truck had EGR deletes, funny that I did not work with Chance during the sale. I had a friend look at the truck. After he looked at the truck he informed me that it not only had EGR modifications but that the DPF in the exhaust had also been removed. I emailed the sales person. Guess who called me back? Chance. I told Chance that I was not happy with what I had found. He said he had told me it had mods and there is nothing they can do. I wrote a review on another site about the dealership and guess who said I was a liar? You got it, Chance. North Carolina requires that a vehicle is Safety inspected which covers "Exhaust System Emission components. Chance told me that Diesels did not require a inspection, not true. They do not require a Emissions test. Cosmo Motors would have caught that these components were deleted when they put that little inspection sticker on the windshield. They should have fixed the issue or disclosed the mods to the customer before sale of the vehicle. The sales person I worked with was nice but unknowledgeable about the vehicle. Chance is obviously the problem at this dealership and seems to make a habit out of telling people they are liars. Dealership will not own up to their mistakes or work with their customers to fix their mistakes. Also Chance did my financing for the purchase. Chance was all over the place because his daughter was running around the office while I was trying to complete the purchase. He did not give me all of the required paperwork at the time of the sale because he was distracted. Very unprofessional on his part. read more

Cosmos motors is a sleazy dishonest dealership between the sales person Dustin and the so-called manager chase they'll talk stories just to get you to buy a car and never stand behind anything their 126 point inspection is a joke I bought a Porsche 997 TwinTurbo that I had Dustin go over tooth and comb he sent me pictures of one or two imperfections when I get there all the carbon fiber is peeling up and there's a lot more problems than they disclose . The aftermarket Stereo did not work properly whoever installed it did not correctly install it so the steering wheel buttons wouldn't work nor the clock and rear tail was inoperable Porsche said whoever had the car did a sloppy job trying to hide the imperfections . BUYER BEWARE. I gave them every opportunity to make a good I was even willing to take care of all the carbon fiber repairs all they needed to do was stand behind the electrical system which the manager she said it just needed a simple adapter that could be a couple hundred dollars when I said are you gonna pay for the couple hundred dollars he laughed at me all they wanna do is take your money they are not reputable nor any way nearly honest .SLEAZY read more

Our experience with Cosmo Motors was the best we have every had in dealing with purchasing a car. The first vehicle we purchased was not able to be towed with our Motorhome...we didn't realize this till we got home. We immediately called our salesperson and told him of our mistake. He told us not to worry about it they would do everything they could to help. They allowed us to keep the vehicle until they could locate the right vehicle for us. The processing of the sale when smoothly and everyone was extremely accommodating. Our salesperson was Matt and he went beyond what we expected to help us. A big thank you to Cosmo Motors. We highly recommend them when you are considering purchasing a vehicle. If they don't have what you are looking for they will find it. Thanks again Cosmo!! read more

Just an incredible experience with Cosmo. I was nervous about buy a used 2007 Porsche Carrera S sight unseen (live in Minnesota, but they had exactly what I wanted), but they worked with me, sent videos, talked on the phone, and the bottom line is they earned my trust and I pulled the trigger. The car showed up a few days ago and absolutely no surprises. The car surpassed my expectations as they certainly did not try and oversell it or pressure. If you live in NC, you are lucky because you can drop by! If you don't, work with them on the phone and by video. You won't be dissapointed. I worked with Devan Scovern and I certainly will return and buy from him again.....and won't worry at all about online shopping. read more

The first time I ever bought a car it took 6 hours of haggling, wear-you-down sales tactics, and ridiculous financing tricks (we'll "give" you $500--only to up the interest rate so that I'd pay $3000 over the life of the loan.) I swore I'd never subject myself to that kind of torture again. That's why buying from Cosmos Motors was such a relief. I searched for vehicles online, found what I wanted for the price I wanted at Cosmos, and bought it. Drove down for a test drive and then drove down one more time to pick it up. No bait and switch, no upselling, just straight forward service and assistance from Matt. read more

I had an awesome experience at Cosmo Motors. They've got quality cars in a very wide variety. The showroom can be a little intimidating because of all the premium vehicles they have but rest assured they will treat you right and without pressure. Polite, professional, down to earth is how the staff are and I never once felt like running for the door. To keep it somewhat short my next car will come from Cosmo Motors. They accommodated me in every way, and they keep they're word. I'm thrilled with my car and the experience I had with them and I will absolutely be back. read more

This place is as good as it gets. Our salesman Darrin was great to work with, the sales manager Joey was awesome. We stopped by because my wife wanted to take a picture of one of the sports cars they had outside. Our credit is not good and Chance in financing made it happen. I can't thank Cosmo's enough for the great fast and friendly service we received from everyone we encountered. If I knew then what I know now I would not have wasted my time going anywhere else. This is the way car buying should be. Thanks Cosmo's! read more

DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE CROOKS. WE BOUGHT A TRUCK AND 3 hours later asked to return it. He wanted 5,000 cash. I said ok that's not right but didn't want the truck. Today he said NO. How does someone sleep at night knowing they are ripping people off and why want cash. Yep. Red flag. He's going to respond with bullshit. But he said our conversation was recorded so ask to hear it. Don't make the same mistake we did. You will be thankful. We are going to sue them. But crooks like this don't care. read more

Cosmo Motors is the best place to any car. I just purchased my 2010 Audi A3 TDI from Matt, and between him, Cosmo, and the rest of the Cosmo Motors family, I was never hassled. I love every second I drive my new Audi, and I thank them for my new joy! My family will never purchase another vehicle elsewhere. Thank you, Cosmo and Matt for everything! You guys go above and beyond for your customers! I cannot wait to come back and purchase again, hopefully sooner than later!! read more

Amazing dealership!! Hands down the best experience Iv ever had when buying a car! Matt went above and beyond for me on the purchase of my new Porsche! He was always in touch with me through the whole process, even sent me a full video walk around of my new car. Buying a car sight unseen can be scary but he made it the best experience of my life!! Every car I purchase from here on will always be through Matt and Cosmo motors!! Thank you guys soooo much!! read more

I had been looking for a VERY specific car for about 4 months Constantine called me in 48 hours and had found me the car at Matt worked out the deal inside my budget and I had the car in my hands in 1 week if ELVIS was alive he would wright a song about them. This is a straight great people to do business with and we recommend them to all our friends oh yea there detail shop is the BOMB the best ever 1 read more

In looking at the purchase agreement I saw a charge of $179. for GOVERNMENT FEES. This was in addition to the inflated DOCUMENTATION FEE of $599. When I questioned this $179 charge I was told it was for the "tag and registration". Considering I was going to transfer a tag this is nothing more than gouging the customer for a few extra bucks! Needless to say I DID NOT go any further with the purchase. read more

Took a trip down to Hickory, NC to check out Cosmo Motors. It's amazing to see all these exotic vehicles. On top of that, Dusty, the sales representative is so easy to work with, he was very easy going and definitely knowledgeable. Joey, the sales manager also was very kind and hooked us up with a couple of shirts. I recommend this place to all "car people". They treated my wife and I very well. read more

My husband and I bought a truck here last week and they were great! We worked with Storm who was very professional and he gave us the absolute best deal he could. He was HONEST, friendly and truly helped us in every way and even helped save us some money. Highly recommend Cosmo Motors and Storm! I would give them 10 stars if I could. read more

I purchased a 2014 Mitsubishi Lancer Evo GSR and I was impressed with the service and the entire purchasing process. The facility was clean and organized everyone was friendly from the salesman to the finance manager. I highly recommend Comos Motors in Hickory NC to anyone wanting to purchase a quality automobile. read more

I was very impressed with my experience with Devan and the team at Cosmo Motors. It is the first time I have taken my car there, and the professionalism and expertise was evident. Thank you to the team for taking care of my husband's car for his Father's Day Present.. he was thrilled! read more

I recently took delivery of a 2013 Ford Explorer, and my dealings with Storm and the COSMO team were first-class! Although the car was not a Porsche or Ferrari, I was treated the same way, and the car was immaculately prepared. I would definitely recommend this dealer! read more