Great service and work don't. Great communication. Excellent value for service…read more Quick response to service request.

The first time I visited Buettner I had been driving my vehicle having only a slightly bumpier ride…read morewhen one day I finally stopped here and was informed by Joe Weatherholt that one of my tires was about to split its tread and bust. Knowing the severity of my situation and the danger I posed to both myself and others on the road, he managed to squeeze me in despite being understaffed and having a full workload after 4:00pm and got my car back to me about an hour later. Recently, I went in (a little later than I would've preferred, due to everywhere in the area being booked/busy and my own procrastination) to have my brakes repaired (hearing some grinding/squeaking noises) and ended up needing most components replaced. Once again, after hearing my distress on the phone--Joe was able to help me out by replacing only the parts that needed to be replaced to guarantee my safety and pass inspection as well as ensuring me I could return to have the remaining work done should I begin hearing any more noises.

Terrible first time experience. Went in b/c my power windows AND dashboard not working (dash not…read morelighting up). Explained in detail. Went in to pick up my vehicle 3 windows working but NOT the driver side power window?? Also, asked if the dash was fixed and was told that I never told the front desk person. How ironic when he went to look for original paperwork, he could not find it!! I have a call into the owner, Jeff Buettner (he is out having surgery) but will call when he returns. Also, I did a prior review which has since been removed??

I have had work done on 2 cars here. Everyone was courteous…read more , checked with us on status of cars and work needed with thorough explanations as to possible issues that could arise if we chose not to do recommended work. Our safety was a priority. The work was done quickly and we have had no issues with the vehicles since then.

Stay away from was this auto shop. They run a scam " piece of mind" inspection for cars. Take…read moreyour money and don't identify key issues. We relied on their "inspection " in purchasing a car. They failed to identify major issues that racked up thousands of dollars of cost for us. The owner was downright nasty when we raised the concern and tried to come up with a fair resolution for his shop's failure to identify the issues. Zero integrity, zero customer service, zero quality. Do yourself a big favor and go someplace else.

Amazing people, I brought my 1999 truck for annual State inspection (any repair is more expensive…read morethan the truck value) and not only they solved all the problems, even more they told me how to fix it step by step without destroying my wallet I fully recommend them. There are not too many technicians who are eager to help the customers and reduce their spending Luis C.

My boyfriend's mom took her daughter's car there to receive a simple inspection to only be told…read morethat the driver side brake light was out when it worked just fine beforehand. According to the previous reviews this is not the first time this has happened to gain extra money. It's unprofessional! What happened to being honest, good hearted people?? We will not be coming back.

Well I just finished talking with an INCREDIBLY knowledgeable, thoughtful, professional, patient…read moreassociate!! Despite my interruption of his smoke break, to ask a bunch of questions and even have him look under my hood and walk me through how to replace a car battery, he was more than happy to assist me! He answered all my questions (I know next to nothing about what goes on under my car's hood) in a clear manner, wasn't at all in a hurry, annoyed, or rude. All that awesome customer service, AND I DIDN'T PURCHASE ANYTHING! I'm not totally familiar with the area; but he was transparent about the 3 or 4 businesses nearby where I could buy used car batteries, when I asked. But THEN he did me one better...as we were talking I mentioned my Subaru that's currently got engine issues and is just sitting. He informed me that I can just take the working battery from the Subaru and put it in my car with the dead battery!!! Who knew?!?!? Not me! Woooohoooooo, made my day!

Autozone Monocacy blvd Frederick MD If I could give zero…read morestars I would. My daughter came in looking for assistance with her car as it was giving her troubles. My daughter was in emotional distress when she entered. When she first contacted me about her car trouble, I advised her to go to Autozone because I had never had an issue gaining assistance before. My daughter was on FaceTime with my other daughter & me. She was treated disrespectfully & rudely by the two staff members working. While my daughter stood at the counter they openly & flagrantly mocked her & her situation. I know she spoke unkindly in retaliation to their actions before exiting. She proceeded to have another panic attack while in her car. After we got her to calm down a bit, she looked up & observed the staff continuing to mock her. The actions of the staff is unbelievable. My other daughter tried to call to get the names of the staff working & was also tried rudely & unprofessional (she also responded in kind). The male staff member refused to legibly provide his name so that we may reference him correctly when speaking with a manager in the following morning. I am very disappointed in the lack of care &b professionalism provided this evening to both my daughters, both in person & over the phone. I will be in contact with the manager in the morning to discuss the actions of this evening.

Very nice business with honest upfront individuals. Brian and Angela are definitely some of the…read morenicest people that I know and they don't overcharge or make up issues like some other business around the area.

I take all my vehicles to Brian at b&m he does excellent exhaust work. And he stands behind all his…read morework. If he fixes something and the issue isn't resolved bring it back in and he will make sure it gets fixed. I have nothing to say but good things about his shop, and he's usually cheaper than anyone else around here.

I had a wonderful experience at Skip's Auto in Frederick, Maryland. Brian was responsive,…read morerespectful, and extremely helpful throughout the entire process. He drove me home after I dropped off my car and picked me up when the work was completed. Even though the shop appeared very busy that day, the service was prompt and efficient. What stood out most was the genuine hospitality and excellent customer care. I highly recommend Skip's Auto and truly appreciate Brian for making the experience so convenient and pleasant.

I've tried to get in contact with them for over a month now, no one even picks up the phone for me…read more They were supposed to reach out to my warranty service to work on my car and I just found out they never did and I've been waiting around for nothing. Poor customer service and super upsetting.

Did not realize/was not informed that all services are weather dependent. Was messaged the day of…read moremy appointment that it was canceled due possible rain. No follow-up to reschedule.