Some of the worst and most incompetent customer service. Website says free battery installation…read more #FakeNews. I buy a battery. They put it on counter. I ask "could you please install"? They said "we don't do that." I show them their website. They shrug. I say. "Okay well I need to rent tools please" (the window cling advertises "free tool rental". SPOILER ALERT: they don't rent tools. Tweedle dee and tweedle dumb acted like I was asking for the world when I needed assistance changing car battery. So I called AutoZone, 0.2 miles down the road, when in this story and they said they'd happily install a battery so I returned the battery I bought at O'Shitleys. AND as a bonus the battery at auto zone was $15 cheaper!

Since when does O'Reilly in Georgetown Kentucky not give military discounts on Liquids (oil) as the…read moreclerk said? Funny since my husband being shot at during war only got him a smirk from the clerk saying nope. If it wasn't for those who served that clerk wouldn't even be able to stand there & say anything.

Had great experience with sales clerk after O'reileys down the road refused to change my car…read morebattery and also wouldn't provide me with tool rental (like advertised in their window). AutoZone was also $15 cheaper for the battery!

Felt entirely obligated to leave this review to commend the two gentlemen at this Autozone store…read morefor their outstanding customer service and support during my visit. Brian & Paul are a prime example of purely positive experience from top to bottom - the type of service you never see anymore this day in age. Simply judging their professionalism, resourcefulness, and exceptional customer service, these two could run their own business successfully. Prices could be astronomical and people would still come shop at their store due to their character. What a team Autozone has at Store # 3588. Autozone better take care of those two! 10 stars through and through.

Hands down the BEST junkyard I've ever been to I came in not expecting much, but they completely…read moreproved me wrong. This place is actually organized, clean for a yard, and super easy to get around--which already puts it above most spots. The staff? 10/10. They were cool, respectful, and actually helped me find exactly what I needed without acting annoyed or brushing me off. You can tell they know what they're doing and care about helping people out. And the prices?? Way better than anywhere else I've checked. No crazy markups, no weird vibes just straight up fair deals. I walked out saving money and getting exactly what I came for.

My review is a -10! How can you not refund the total amount for a cancelled part request when your…read morecompany can't deliver?? We waited almost 2 weeks and it was one excuse after another, which was totally not our and fault, then we were penalized for THEIR failure!! I would seriously think twice about using these guys!

We had a flat tire on our way through Kentucky. The wrecker that changed our tire recommended…read morestopping at the Walmart Tire Center in Georgetown, Kentucky. What a very pleasant and professional experience we had! from the gentleman that greeted us to the repairman and all the other staff took the time to say hello. And, the most important part we were back on the road very fast. We cannot say enough great things about this Auto Center. Thank you soon much!

I got my oil change done. The last time I went they only put 3 of the 7 clips on my skid plate and…read moreit flapped in the wind. I made them aware of the issue and didn't think anything of it. The next time I went back for an oil change. I let the guy know Again very politely that last time he didn't put my clips in and caused a problem. I drove about 2 days and noticed oil on the back of my car that only has 20,000 miles on it. I jacked the car up and not only did he not put all the clips in but there is a pin hole in my oil filter. oil went all of the car and the engine could now be potentially hurt. NEVER GO HERE!!!!!

**Follow up after Dan Cummins read my review** Ronnie…read more(Service Manager) called to apologize that I had a bad experience. The conversation went terribly, though, because he kept interrupting me when I tried to speak. When he realized that I wasn't satisfied with him detailing the challenges the dealership was facing, he shut down. He kept saying "I was just calling to apologize for your bad experience". It felt very disingenuous and was clear he only called because I posted a negative review.

Yesterday I drove down from Cincinnati to look at a used car. They had given me a preliminary…read moretrade in value on my car that was very fair. I was afraid that I would get all the way down and they would renege. I was so pleasantly surprised!!! They stood by what they had offered. The price for the car I purchased was also good. They didn't pressure me or give me any grief of any kind! My sales person Robert Huffman was a straight shooter. They handled my paperwork as quickly as they could. They also provided a lifetime powertrain warranty on the car. I would recommend doing business with them Ask for Robert Huffman.

I'm posting this to share an incredibly positive experience that came from what originally started…read moreas a two-star review. About two weeks ago, I left a review after a sales representative accidentally cut into the paint on my bumper while removing a decal and initially did not take responsibility. However, upper management and ownership handled the situation completely differently -- and that made all the difference. Ownership personally reached out and asked me to contact the sales manager. From that moment on, the experience was outstanding. The sales manager took full responsibility for the damage and arranged and paid for a professional paint correction to fix the issue. I was honestly blown away by the level of accountability and customer care. I expected pushback or excuses, but instead I received respect, professionalism, and a real solution. Mistakes happen, but what matters most is how a company responds. This team proved they truly care about their customers and their reputation. Because of this experience, I would absolutely recommend them and would not hesitate to do business with them again.

Routine inspection for power train warranty. And let me say the experience was awesome! Waiting…read morearea is very kid friendly with crayons, snacks, and a kid table. The tech was super friendly (Mr. Adams I believe) and we were in and out in a little over an hour with an oil change and tire rotation.