The General Manager Cliff was amazing!!! I went in for a diagnostic on my car not knowing what was wrong, after only 10 minutes of being there he already figured out the issue. He was such a kind and amazing man and he has no idea how much he helped me out that day, the car I went in with was the only working vehicle that me and my boyfriend had, mine was stolen last summer. Without that car we would have no transportation, Cliff didn't know that so I knew his kindness was genuine which is rare these days. Best experience i've had at an Advance! read more

Let me start by saying Doug, Anthony, Ed and many others at this branch that assisted me are top notch and I will return. I visited the store on Saturday, November 2, 2019 at 5:30PM following a call to them. On November 2, 2019 I called inquiring about the warranty on my Carquest re-man alternator that I had purchased in May 2017. I told the gentleman at that time that I had had it tested a couple days prior at which time I was told it was clear I had an issue with the voltage regulator and but the Troutman branch asked if I had gotten a print out showing it is bad. I had not so I then went to this Advance Auto in Clemmons, NC as it is the closest to me and to let them check it and try to obtain this print out. The gentleman at the Clemmons, NC store tested it with the handheld battery/alternator tester telling me the same thing that I had already been told by the competitor. I told him this had been an intermittent problem however it left me on the side of the road a couple of days prior. Also while I was at the Clemmons store I asked if he could print out anything showing what he had seen due to what I had been told by the Troutman branch. He stated it was clear that it was not charging properly because it was at 13.5 volt jumped to 13.8 volts and then dropped out back to 13.2 as the headlights were on bright and the A/C was on high. I explained that I was trying to make the swap in Troutman because I was going to do the work at my dad's house over in the Troutman area but also I explained what the Troutman branch had told me. At this time, he stated that if they will not swap it for you, you bring it back to me and tell them the Assistant Manager in Clemmons will do this for you. So following driving to Troutman on Sunday, November 3rd and removing the alternator from the 2008 Honda Accord I drove to Advance Auto Parts in Troutman to make the swap. The gentleman at Troutman asked if I had previously had the alternator checked and I told him about the test ran in Clemmons, NC. The clerk named Neil at the Troutman branch told me he could not make the swap without placing the alternator on the in store tester because it showed to be good. I explained this had been an intermittent issue at which time he told me he was a mechanic and it was something else due to the tester in the store showing that it was a good alternator. So now after having an alternator tested by Auto Zone and Advance Auto in Clemmons, NC and both stores telling me the same thing, Troutman would not make the warranty exchange. Now I have an alternator off of my personal vehicle leaving me with nothing to drive at the time until I made the exchange and replaced the alternator. I called the Advance Auto in Clemmons back on Sunday afternoon explaining what I had been through and that I had been to their branch the day prior. This store unlike the Troutman branch told me it would be no problem, to bring the alternator back to them and they would make the exchange. With this being said, I had to borrow a vehicle to get back home that evening and go to the Advance Auto in Clemmons, NC just to return back to Troutman to finish the work on Monday. Everything that I had dealt with at the Advance in Troutman was obviously unnecessary as the Clemmons branch did not hesitate in swapping it out and assisting me in making it right. The gentlemen in Clemmons were very apologetic as to what I had dealt with but never once hesitated to make this right and assist me in the exchange. After the new re-man Carquest alternator was put on, it was clear that it was the issue as now with the lights on bright, and the A/C on high I was getting over 14 volts with the car running and under load it was dropping very little. I appreciate all of the help from the Advance in Clemmons, NC as the inconvenience was not due to them and they were very willing to make it everything right. I will be back to this location and I cannot say enough about the assistance that was given following the issues at the other branch! read more

Nice staff that was also friendly and helpful. I needed a new wiper for my car which can be hard to find. They took the time to find what I needed and installed it. THe price was also reasonable. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Clemmons, North Carolina

Thank you to Nick who helped me with my windshield wipers Today. I asked him about which ones I should buy that would be the best and he showed me a pair and I thought they were expensive. But he assured me how great they would be. So I bought them and he installed them and they were absolutely superb. My windshield has never looked so clean. They will not only keep it dry when it rains but they will also keep it clean when it's not. Thanks so much ! read more

This is by far the most helpful and friendly auto parts store I have ever been in. Since moving to Clemmons four years ago, I have dropped in several times and have always been impressed with the level of service and the attitude of the employees. When I have been trying to fix something myself, they have always been ready to lend advice and sometimes a hand. They quickly install items (batteries and windshield wipers for me) and answer questions knowledgeably. I go to them to spend my money because I want to support them and reward them for the effort and servie they give. Even now that I expect such good things, they continually rise to the occasion. This morning, I thought I had a dead battery, but they said it just needed charging, then charged it for me with no cost to me. Putting it simply, this store has been so exceptionally good, I have become a regular customer. read more

I completely agree with "Ed E.'s" review below mine. "This is by far the most helpful and friendly auto parts store I have ever been in." Walking into Advance Auto Parts is like walking into a store owned by your best friend. It doesn't make sense to me how great the staff is here. It's like stumbling into a friendly version of the Twilight Zone and some days I almost wish that I had more money to upgrade my car so I could come here more often. My wife came here to buy a rear windshield wiper for our Rav4 after Amazon recommended the wrong part # and the nice guy inside both explained that this was a common mistake and then made sure that we got the exact matching part. They had a totally reasonable price for the part, and she got in and out of there in just a few minutes. THEN they even helped her install the part, at no additional cost! Later I came here to buy fuses for my car. The employees were friendly and joking with each other, and extremely helpful by directing me to the exact parts I needed. The prices were great, and gosh everything was just so efficient here. I got in and out in less than a minute. Perhaps you're like me and get extremely uneasy when people are too nice to you. There doesn't seem to be any "trick" here. These are just nice people and you should shop here. read more

I had to have my battery replaced quickly. It seemed everyone dropped what they were doing and helped me. They even gave choices with absolutely no pressure.. "They"have been like this for years and I will always go to them for batteries , windshield wipers etc.. read more