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    AutoZone

    5.0 (4 reviews)
    Closed 8:00 am - 8:00 pm

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    Advance Auto Parts

    Advance Auto Parts

    (7 reviews)

    The General Manager Cliff was amazing!!! I went in for a diagnostic on my car not knowing what was…read morewrong, after only 10 minutes of being there he already figured out the issue. He was such a kind and amazing man and he has no idea how much he helped me out that day, the car I went in with was the only working vehicle that me and my boyfriend had, mine was stolen last summer. Without that car we would have no transportation, Cliff didn't know that so I knew his kindness was genuine which is rare these days. Best experience i've had at an Advance!

    Let me start by saying Doug, Anthony, Ed and many others at this branch that assisted me are top…read morenotch and I will return. I visited the store on Saturday, November 2, 2019 at 5:30PM following a call to them. On November 2, 2019 I called inquiring about the warranty on my Carquest re-man alternator that I had purchased in May 2017. I told the gentleman at that time that I had had it tested a couple days prior at which time I was told it was clear I had an issue with the voltage regulator and but the Troutman branch asked if I had gotten a print out showing it is bad. I had not so I then went to this Advance Auto in Clemmons, NC as it is the closest to me and to let them check it and try to obtain this print out. The gentleman at the Clemmons, NC store tested it with the handheld battery/alternator tester telling me the same thing that I had already been told by the competitor. I told him this had been an intermittent problem however it left me on the side of the road a couple of days prior. Also while I was at the Clemmons store I asked if he could print out anything showing what he had seen due to what I had been told by the Troutman branch. He stated it was clear that it was not charging properly because it was at 13.5 volt jumped to 13.8 volts and then dropped out back to 13.2 as the headlights were on bright and the A/C was on high. I explained that I was trying to make the swap in Troutman because I was going to do the work at my dad's house over in the Troutman area but also I explained what the Troutman branch had told me. At this time, he stated that if they will not swap it for you, you bring it back to me and tell them the Assistant Manager in Clemmons will do this for you. So following driving to Troutman on Sunday, November 3rd and removing the alternator from the 2008 Honda Accord I drove to Advance Auto Parts in Troutman to make the swap. The gentleman at Troutman asked if I had previously had the alternator checked and I told him about the test ran in Clemmons, NC. The clerk named Neil at the Troutman branch told me he could not make the swap without placing the alternator on the in store tester because it showed to be good. I explained this had been an intermittent issue at which time he told me he was a mechanic and it was something else due to the tester in the store showing that it was a good alternator. So now after having an alternator tested by Auto Zone and Advance Auto in Clemmons, NC and both stores telling me the same thing, Troutman would not make the warranty exchange. Now I have an alternator off of my personal vehicle leaving me with nothing to drive at the time until I made the exchange and replaced the alternator. I called the Advance Auto in Clemmons back on Sunday afternoon explaining what I had been through and that I had been to their branch the day prior. This store unlike the Troutman branch told me it would be no problem, to bring the alternator back to them and they would make the exchange. With this being said, I had to borrow a vehicle to get back home that evening and go to the Advance Auto in Clemmons, NC just to return back to Troutman to finish the work on Monday. Everything that I had dealt with at the Advance in Troutman was obviously unnecessary as the Clemmons branch did not hesitate in swapping it out and assisting me in making it right. The gentlemen in Clemmons were very apologetic as to what I had dealt with but never once hesitated to make this right and assist me in the exchange. After the new re-man Carquest alternator was put on, it was clear that it was the issue as now with the lights on bright, and the A/C on high I was getting over 14 volts with the car running and under load it was dropping very little. I appreciate all of the help from the Advance in Clemmons, NC as the inconvenience was not due to them and they were very willing to make it everything right. I will be back to this location and I cannot say enough about the assistance that was given following the issues at the other branch!

    Pull-A-Part Winston-Salem

    Pull-A-Part Winston-Salem

    (3 reviews)

    Quick running system upon walk in! It's helpful to be able to look up the vehicle your part…read moresearching for online, and see if they have any on the lot. They were able to tell us a general location where said makes of cars were at, and we were able to find what we needed almost immediately! We were able to get three relays for half the price of a used one from anywhere else!

    Went there to get truck parts and ended up having to buy my own things back, I'm a mechanic so I…read morehave parts for my own things in my bags, they checked our bags when we walked in seen everything we had in them and did not say a word about the parts I already had in my bag that I owned, checking out they checked our bags again then the parts I already had and brung in with me the took and said we stole them even though when we walked in they were seen and nothing was said! Told us all parts had to be marked coming in and leaving I asked why then they didn't do that when I walked in they then repeated that all parts had to be marked coming in and out and I said the lady did say a word nor mark them, they accused us of stealing from them and we had to buy our own stuff back from them and to beat all the parts I had was even things that you could get there or even had, so in closing do not go there if you don't want to get screwed out of money I had to pay over 60 damn dollars to get my own belongs back, I recommend no one ever go to this place

    AutoZone - autopartssupplies - Updated May 2026

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