My review is for the service department. I brought my truck in for a safety recall. Scheduling by…read morephone was easy. Made an appointment for 8:00 AM. Repair was stated to take 3 hours. Dropping off my truck was easy. They even had free shuttle service to downtown (I didn't want to wait on it). I picked it up late in the afternoon. The guy that provided the shuttle service was great. 5 stars for that guy. The customer service was a 5 star. They explained the repair. Provided me with an additional assessment on what I may need in the future. If I didn't already have a trusted repair shop, I would have no problem bringing my vehicles here to be worked on. So why not 5 stars? Minor stuff. Mainly the web site was jacked up and would not let me schedule my appointment online. The repair was scheduled for 3 hours but when I called at noon, it still wasn't ready. Perhaps they knew I could wait and put it lower in the priority queue. It had no impact to me but why schedule a time when you want me to leave it all day. Overall, I recommend. Like I stated, the folks here were fantastic to work with.

We drove from Raleigh to purchase a specific vehicle that Parkway had. Our salesman was Luis…read moreTejada. Luis was very knowledgeable about the Ford products and was one of the most professional and humble salesman that we've ever worked with. He went above and beyond to provide excellent service. We highly recommend him if you're in the market for a new car and don't want a high pressure salesman. He wants you to be in the car that is best for you and will help you find it. Thank you Luis, Parkway is lucky to have you on the team. The sales manager worked a fair deal for us and the business manager got us in and out quickly. very happy with this purchase.

People that work at this place are just super helpful and they wanna answer any questions they can…read moreand are just super great. I have been to this location for batteries super helpful. I've been to this location for brakes super helpful. I've been to this location for struts, they didn't have the strut, they reached out to one of their other locations, found who had the part, we paid for it, and just simply went and picked it up from the other location. I mean, that's Customer Service.

Helped me find the right windshield wipers for my RAM and they installed free. Quick, efficient and…read morefriendly service. This is a brand new store at Parkway, well stocked and neat and clean.

Excellent advice and professionalism. Saved me money & Quickly helped me install my wipers at no…read morecharge.

I bought a few parts from this store the other day because they had the part I needed in stock and…read moremy regular store did not. I ended up having an issue with one part and had to return it. The return process was simple and quick. Troy helped me out and was as kind as could be, and I appreciate that. This has been my experience in the past at this store, and its a pleasure to give them a good review.

The team at Leonard's were professional, efficient and personable. The 2 inch hitch was put in…read moreplace within 40 minutes and paperwork processed within 5 minutes including a personal inspection with the team. This is an awesome business and team!

Ordered cross bars and a roof rack for my truck. The parts didn't come in when they estimated…read more Dropped the truck off for first appointment. I get a call a few hours later and they tell me one bar didn't come in. No big deal. Drop the truck off the following week and get another phone call that the hardware for the roof rack wasn't in the box. They installed the cross bars improperly, didn't lock the end caps and also scratched the paint off my door jams. There were scratches on the cross bars as well. Carson denied anything was wrong and basically said this whole project was doomed from the beginning. Poor customer service on top off a bad installation team. I want my money back but am hesitant to have them do anything thinking that they may scratch my truck even worse uninstalling stuff.

Can't say enough good things. Front desk guy Scott found the part I thought I needed, helped me…read moreinstall it, realized it was the wrong part, then found the part I actually needed, refunded/exchanged the old for the new part, then helped me install it--all with a welcoming and cheery attitude, not at all condescending or annoyed or inconvenienced. Fantastic. Will maybe come back here forever.

These guys are a joke! Ordered 11 parts and 2 of the parts won't be in until March 11th and they…read morewon't ship my other parts, split the order or cancel the order. The customer service "Manager" was a complete B! To top it off all 11 parts i would save less than $75. NOT WORTH IT JUST BUY FROM BMW!!

Total ripoff: they refuse a refund on a technicality, a missing plastic bag packaging.read more

Walked into the store, which appears to be well-stocked and tidy, and was immediately greeted by…read moreDarrin. I asked if he would check my car battery, which he did and pronounced it not good. He quickly replaced it for me and I was on my way. Easy peasy!

From the owner: Carquest Auto Parts at 1210 Link Road in Winston-Salem is one of the nation's leading auto parts…read moreretailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Winston-Salem, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

Over the holidays my car decided to act up. The sales advisor was helpful and listened to my…read moredescription of what needed to be repaired. She arranged for an appt to drop off my car. The estimate came quickly based on the sensor data. The downside was the car needed parts that weren't in stock at the dealership. Since it was the holidays it took a week and a half to get me back on the road. My service advisor was very friendly and was able to answer my questions and stayed in touch through the repair process. While I waited for the last minute details and added car inspection for my tag renewal to the work order Sarah was quick to make it happen. In the meantime I had their coffee, bottled water and snacks which is free. Finally they threw in a free car wash. Everyone I came in contact with at this dealership is friendly and helpful. I trust them with my car and have never needed to go elsewhere. They offer free pickup and drop off as well. Very pleased as I drove off w my freshly washed car and its new paddle shifter, water pump and brakes. If the bill is costly as it is sometimes they offer Sunbit to help you with their payment plan just ask.

I have been a customer at this location since 2008. Have seen at least 4-5 service department…read moremanager s come and go, maybe more. Each one promising to turn that department around, yet here I am. I purchased a 2021 Palisade brand new and loved my car until around Oct 2025, when it started having oil/engine problems. First it took multiple trips, unnecessary repairs, 3-4 oil changes in less than before 6 months before they could even pinpoint what could be the problem. At the time the new service manager, Matt, which made all the promises that he would take care of a loyal customer, ensured he would help resolve any issues, now will not even talk to me or my husband. He will walk right pass sit his office so he can hear everything being said but not come out until you leave. We have watched this happen. To be fair, I think he has since be promoted to the Genesis side, and there is a new Matt w tattoos ( have not talked to him once as he does the same thing). We don't cause problems, raise our voices, and have done everything they have asked us to do as we know there is a process. There is a recall on the engine, yet now 7 months later my older car( the language they use now) is very low on oil sitting in my driveway because we are waiting to hear back from hyundai customer service and dont want my engine to lock up. Just had my car serviced on 3/20 with and oil change. My car has less than 90,000 so i don't understand why this is not resolved. I had the oil consumption test 3 times, had engine oil clean out , yet oil low as of today. At 1000 miles they deem it good but apparently it's not. To add insult to injury every time my car in there being "worked on", the sales dept calls to try to get me to buy a new car. I love the Palisades, very first time I saw one I wanted it; it is a beautiful luxury car. Most expensive car i have every bought, but if they only have a life expectancy of 5 years I need to rethink getting another one (lol). I honestly just think is is the dealship I am dealing with. If I do get another one it will not be with Bob King Hyundai of WS. I will add Kirsten has been helpful each time we have come down there, at least she remembers your name and talks to you but she can only do so much. As from past experiences the service dept managers make promises and do not deliver. Will see what happens next

This is the second time I've gone to this location and the service has been phenomenal. I was…read morehelped today by Billy and he was so friendly and beyond helpful. As someone who has no idea about car parts he was never condescending. Really happy with this location and its workers. Would definitely recommend!

I was hunting down cable supplies to fix my solar system. This store listened to what I needed,…read moreand ordered it for same day delivery. Then they found some unique battery posts that solved another problem. These guys rock. Good knowledge of their inventory and able to trouble shoot an issue. Other stores just glazed over as soon as I said solar.