I have been a customer at Baity's for years. Staff always friendly and professional. They are very…read morethorough and meticulous with repairs. I have had various vehicles serviced, and very pleased with the results. Sometimes one has to wait, but for me it'w worth the wait, knowing my vehicle has been repaired and safe to drive.

This is my horror story. it's a sad story too. I have been dealing with Baitys tires for nearly 10…read moreyears. Have never had an issue, ever! Great folks or so I thought. I recently had a lift kit installed on my 2025 Maverick tremor. They (Baitys) have done a lift kit before on my bronco sport Badlands awesome job. However, this was not. I acquired their services to do this lift kit and it was on for about a month before it failed. Apparently whether they did not install the CV back into the transmission correctly or the lift kit was missing something but regardless it popped the CV joint out and I lost the transmission. I thought it was a factory issue. It was not. Dealership told me about the CV and the issue with that being that it was not installed correctly or something was missing when they put the aftermarket lift kit on. I did not expect Baittys to pay the full price for the transmission, $8500 and change. But I did expect them to assume some responsibility. I figured that was fair. Also being kind to them because of the relationship I thought meant something and apparently that was Folly on my part. The dealership was awesome, (capital Ford) in Wilmington. They were kind enough to give me a loaner which I've had now for well over a week and a half free of charge. Unbelievably kind. This happened by the way 3 1/2 hours from home on Oak Island. I reside in Greensboro. Well got the call today that the transmission is done. I Texted Tripp the manager At Baiteys Tire he texted me and told me and I paraphrase, that the dealership called him and told him it wasn't anything they did. Which, of course, is in congruent with what the manager told me at the dealership. After leaving a slightly terse voicemail asking why they would tell him that as it was not congruent with our initial conversations after they found out what happened. This being at capital Ford in Wilmington, I got a call back from Nick the manager there and service that is, and he told me he has not contacted Tripp except for the first time telling him what happened and he would be in touch when it's done. 10 years I've dealt with Tripp and Baittys Tire and always recommended them. But why he would tell me a story that they told him it was not anything they did is beyond the pale. You know when you hire somebody, you have a reasonable expectation that they know what in the sam hell they're doing. Well I can tell you, he kicked the can and now I'm stuck with the full amount of a brand new transmission, plus the cost of the lift kit, which will not work on my Maverick at least in the kit that I paid for. So I am out over 10 grand. He can't make this up. So no, I could not recommend them again. It is very distressing. I'm out of the money. I'm out of relationship that you would've thought after 10 years. It meant something. But alas. I'm sure this is abnormal in business today. Sarcasm implied. So buyer beware. I would not recommend them and would give them a minus one score If I could. Sad, big time, mad oh hell? Oh yeah. This is what happened without any embellishments as I believe in being honorable and it is important to be as accurate as possible and not allow your emotions to overtake the facts. Good luck, Baittys Tire. Damn.

Brought them my 2004 Lincoln Aviator. What I got back was a new car. Nothing short of amazing…read moreinside and out. The effort they put in and the results they achieved showed both their diligence and expertise. They brought my paint job back to it's original luster. They got rid of spots and stains in the interior. The engine bay looks like new. If you are looking for a seriously good detail job, these are the folks to see.

Ok ya'll. I don't usually spend the time to write reviews. I give my stars and move on. But, I…read morewas so impressed with the job done on my car that I felt the need to take the time to say how good of a job they did. I get that my vehicle was being detailed, but the amount of focus they put into every area of my SUV was amazing. My vehicle is 6 years old and has hauled plants, mulch and soil for many side jobs and it was starting to look pretty rough. They literally made it look like it did when I bought it from the dealership. I've been so happy with my small investment, it makes me feel like I'm driving a new car again! I'm definitely going to have them maintain all of our family vehicles from now on.

I stopped taking my car there a couple of years ago. It was there for requested, routine…read moremaintenance. When I went to pick it up, they had also done an NC Inspection and charged me full price, although I did not request it. They told me I was close to the date; so they went ahead. I was aware of the date. However, I had a coupon (highly discounted) for an inspection and planned to use it at different service location . Since then, I haven't been back; afraid they might perform other non-requested services and charge me.

Love these guys! Dropped my car off gave them a laundry list of things to fix and change. When I…read moregot there I added two more things. They happily obliged me and my bill was so reasonable, I asked him if he was sure that was right. I won't take my cars anywhere else. Honest hardworking business men. No wonder their lot is full all the time!!

These guys were the best! I am super happy I found them. I definitely recommend them. I was out of…read moretheir service area, but we met in the middle.

They answered my request for a quote on a Saturday evening and were here Sunday morning exactly…read morethe time they said and manage the repair inside of a couple hours. Very happy with the service.

Great service and reasonable! They have taken care of my auto needs for the past nine years and I…read morecontinue to go back to them.

I was scared driving home Thursday night with screaming brakes…read more I arrived at L A Tire and Jennifer and Michael welcomed me. Have a price to repair back brakes and the potential of another issue. I received a call two hours later my car was ready and it was exactly what they quoted me. Their customer service is wonderful, I highly recommend them. Thank you LA Tire for a great experience!