My tire had a slow leak, so I called around to get some pricing for a patch. I was very shocked that the first two places I called were going to charge $25, when I've only had experiences in other similar towns paying $10 to $15. I was happy to hear that Discount Tire will do them for free (as long as it's safe to do so)! I left to get there immediately.
David was the rep who worked with me, and he was great. Of course at the end of the day, this is a business, and he is a salesman, so he went ahead and took a look at the condition of all of my tires, and explained to me that three of them were in need of replacement soon. I explained that I wasn't planning on spending that much during the day's visit, but he gave me some quotes and pricing for later on and was not pushy with making that sale at all.
After they checked out my leaky tire, David explained that it was an issue with a prior repair, so they could not rerepair it. He gave me the option of buying a new one or having them put it back on for me to be on my way. Again, I appreciated that he was not pushy in making a sale.
After some discussion, and answering all of my questions, and showing me some prices, David made some recommendations but ultimately left the choice up to me. I made a phone call to get a second opinion from someone who is more car savvy and validated everything that David was recommending, so I felt like I could trust him and he had my best interests in mind.
I was appreciative that he explained everything on the itemized receipt which included the additional fees on top of the base tire costs. I was also happy to hear that the company offers free tire rotation and balances as well as a seemingly good warranty policy. I was also unaware that there were so many locations around the nation, which gave me peace of mind in being able to actually use the benefits.
However, there was another customer who came in who was extremely frustrated because the company would not honor replacement of his tires after telling him that if anything went wrong, they would take care of it. I was worried about being in a similar situation in the future, so I asked the manager and David why that customer was facing that situation of not being able to get replaced tires. They explained to me that it's because he never took the recommendations to care for his tires such as getting the rotations, balance checks, inspections, etc. It makes perfect sense, and is no different than insurance on many other things such as engagement rings. You have to follow the recommended care procedure to take advantage of the warranties. I would recommend however that this is clearly expressed to each customer. I can imagine being just as irate as this customer if this was not clearly noted to me. Not only that these care procedures are recommended, but that your warranty will be voided if you do not comply with them, because Discount Tire keeps track of your visits to come get rotations and balance checks.
Overall, I would definitely recommend this location specifically. Everyone that I spoke to was very professional and helpful, and the prices were also far better than I was expecting, which was the best part. As a walk-in customer, I was in and out within the hour and felt that I left with a great value and safe tires before going out of town the next day. read more