This business, including the other bunch in Greensboro, is an absolute joke. I could drag this out into all the gory details, but I'll try to keep it short:
1. I started at the Greensboro location. Took them my 2005 Porsche Cayenne T for a complete audio replacement and video add-on. We agreed on a price, and they said that they could complete the entire job that day. I had to have the car back to drive out of town the next morning. After waiting there all day, they told me to go on home if I wished and they could deliver the car early that evening. After ZERO UPDATES, I called them and learned that they had grossly underestimated the time needed for the installation. I insisted on getting the car back. The installer, delivered the car at 11:00pm and needed a ride home. He lived over 50 minutes from me and I didn't get home until after 1:00am. Strike One.
2. The new equipment overheated and constantly shut down during my trip the next day. The recommended amplifier was inadequate for this application, so I purchased my own amp and had them replace their unit when I returned the following week. Since they had to return the car incomplete the first day, more time had to be scheduled for them to finish the work. After several more hours waiting, they returned the car again, presumably finished this time. On my way home, a body panel they removed to install the rear camera blew off the car because it was not properly secured by the installer, "Taylor". This panel had an electronic mechanism, with a motor, to move the reverse camera into position when activated. The cost to replace it was over $1200 USED. To this day I don't know why, but I let them off the hook for the original piece and allowed them to replace it with a fixed, makeshift camera on a standard body panel I purchased for $100 (not reimbursed). They assured me the replacement would be top notch and blend in without being noticeable as aftermarket. It looked okay at first but the paint they used around the camera peeled off within weeks. Strike Two.
3. The wiring job that Taylor did was half-assed, and he not only didn't clean up after himself, but left trash, wire remnants, tape bits and even tools behind in my car! I began having issues with the car electrical system almost immediately. On several occasions, I couldn't get the ignition to disengage and had to fiddle around to get the engine to shut off. My turn signals and tail lights would malfunction whenever it rained. I had to return numerous times to gets these issues addressed (Winston-Salem store). Every time this required another appointment and cumulatively several hours of my time for a hack job installation by an uncaring company. Strike Three.
The problems never ceased with this fiasco, but I refused to return to this chop shop of morons to waste more of my time and possibly do more damage to my vehicle. Instead, I got DeDona in Greensboro and Extraordinary Audio in Winston-Salem to correct the problems and continue building and refining my system, not only on the Cayenne, but also 3 other vehicles. I highly recommend both of those shops should you need PROFESSIONAL, EXPERT QUALITY SALES AND INSTALLATION, from companies that actually APPRECIATE AND VALUE THEIR CUSTOMERS.
If you decide to try this bunch instead, because they are cheaper, then expect EXACTLY THAT - A CHEAP INSTALLATION THAT LOOKS CHEAP. AND FUNCTION? Your guess is as good as mine. read more
