Only accessible from 441 in the West Boca Plaza. The clerk somehow screwed up and gave me wrong engine filter after entering it into their in-store database. Drove back to the store 30 minutes later and they had the correct filter but after seeing only light dust on the old filter i decided to use it for another 3k miles. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Boca Raton, Florida

Needed a new headlight. They looked it up in the computer and handed me a headlight they assured me would work. I took it home and tried to install it, but it didn't fit. When I went to return it, they refused the return because the package was open. Buyer beware - they will not stand behind their recommendations. If it is wrong, at least in my case, they will just say over and over there is "nothing I can do" when you try to return it (twice in my case). read more

the manager is a a$$hole I had a $100 bill and I wanted to buy a tire shine for $10 and he wouldn't cash it he didn't even check the register to see if there was change he just didn't wanna do it he sucks at his job it's amazing you can't buy anything whit cash anymore terrible very lazy man he should get fired because he failed to sell me something I offered him cash and he said no if advanced auto sees this Yous need to have a talk whit him he where's glasses an said he's the manager he works at 21775 SR-7 S Boca Raton 33428 read more

I don't usually leave reviews but I just wanted to recommend that you don't come to this location, and go to the one at 19363 instead. The lady working here (I think she's hispanic) is very rude and unhelpful. I called the store earlier in the day and they told me they were able to install a new battery in my type of car. The lady told me she was not going to install the battery because she doesn't do my type of car (VW Jetta). I mentioned that I called earlier about it and she said "no we don't do that." I went to the 19363 location and they easily installed a new battery in my car. they are just lazy and do not want to put the work in. If she doesn't like her job then maybe she should change her occupation. read more

I been coming here for the passed 3 years and I always get the help that I need, Brenda is very sweet and kind. Same with all the employees, they try to help as much as possible. read more

I was initially weary when I read the yelp reviews on this store but I needed a battery. I walked in and was greeted by manager who got me the right battery and had her tech install it within 5 min . No she didn't give me a hug or try to hold my hands but once again I'm in an auto parts store . It was quick and very efficient . Both manager and tech were nice and experienced . read more

Old lady wasn't helpful when my parts were in will call. They don't know how to handle business. Don't come here.

Change the Gm for someone who cares about customers and helping them get the right part not just pushing them out the door saying they are not going to help. read more

Advance auto has disappointed me once again with all the troubles of trying to get a part store managers particularly this one at store 9137 instead of ordering a part, she told me she was not going to order it for me and I had to go to another company. The disrespect and lack of customer service and care brings me to write this review. read more

I had to go and buy some oil for the generator. Yes, I was actually surprised to see how come everybody was. Your typical auto parts store with about four customers inside practicing social distancing. There were three people there that were staff Hidden behind a screen and have contactless payment. I bought mobile one oil, it was clean, it was sick, and I didn't taste it, which I have no intention of doing. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Boca Raton, Florida

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These guys have always been pretty helpful with what you're looking for. They know where everything in the store is and if they don't have it I'll let you know what to do and where to go. They help with putting in your wiper's. They're also able to look up things on their computer to see if it will suit your car. We bought a steering wheel cover and they were able to see if it fits our car. I've also bought covers for my tire pressure air gauge thing - let's be real I don't know a lot about cars. Great place if you're looking for anything related to cars. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Boca Raton, Florida

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I hardly ever go here and decided to head on out and do so we headed out for parts for my scion front bumper. Got inside walked to counter two young guys standing there and I presented my issue and with out skipping a beat Jordan jumped into action with a great attitude and outgoing personality and walked us over to the place and showed us what we needed. Got it all and then a last minute thought of something we needed for another car and we weren't sure what it was.. Jordan asked us the car here and we said but of course it is and we all took a field trip to the parking lot for Jordan to yet again impress us with his knowledge. He explained all he needed to even with all the heckling we sent his way and POW we had all we needed and with the knowledge of what to do next and when we arrived at home and did it, it all worked out and we couldn't have been more happy to have had this experience. So thank you Jordan for the fun and most of all for finding and giving us the parts an knowledge needed to complete out task and keep our cars on the street safe. Thanks for all the money you saved us from having to take it in to a garage to be fixed. It was an all around success. read more

I can usually find whatever car parts I need at one of the many Advance Auto Parts stores in the area. Most often I go there to buy "Ice". It's a wonderful product for washing and waxing your car. I love my car to have a beautiful clean shine that catches your eye. Ice does the job. It applies quite easily, smells great, and after I buff it in by hand, it looks marvelous! It's around $9.99 for a quart. This is enough for three washes after you cut it with water. I just love Ice! I have a black car and it shines beautifully and brightly! Advance also sells the paste wax made by Ice. (They are both made by Turtle Wax). Kudos to Advance for providing me a place to find these fantastic products!!! read more

Jordan was amazing he helped me so much!! he tested my battery and he assured me that it was not my alternator !! I was so happy with his service!! read more

Billy is very helpful. Found exactly what we needed and showed us what wasn't necessary. Even installed our new wipers. Very kind and helpful. Highly recommend this location! read more

Came in for a headlight replacement. Only had to wait in line a few minutes and an employee named Willie was very helpful and straightforward with helping me select new bulbs. Excellent service at this location. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Boca Raton, Florida

My only qualm is their so-called rebate offer. To my amazement, the rebate gift card was to purchase form their own store. Unlike most rebate offers that send you a prepaid MasterCard or Visa to spend at any store, this one was an Advance Auto Card. IOW, I am forced to spend at their store, which in turns gives them back their own money. LOL! Very wise of them to say the least. read more

I must say, I have been buying products from various Advance locations for quite a few years now, and this particular most commonly. I have usually had good service, hence why I am a returning customer. I must say, I will NEVER return to this, or any other Advance location after the treatment received, by of all people, their store manager, Bob. What a MONSTER!!! He was completely disrespectful, refusing service and a response for literal no reason (I was working with a different agent this whole time, he wasn't even aware of the problem). Even after speaking with corporate, who had referred me to him to have this transaction executed, he still refused me any assistance or service and proceeded to YELL and say DEGRADING things to me, in front of other customers, who voiced their concern for my mistreatment as well. Needless to say, after 15 minutes of being berated and corporate service not being able to provide me an answer besides "try another location", I left the establishment to complete my transaction at a different provider. I CANNOT believe these are the type of people running stores. I work in Customer Service, and I have never seen someone so casually disrespect a patron. Disappointing representation for the rest of the locations which DO NOT seem to have this issue. read more

The store at 21755 SR 7- Boca Raton, FL has the WORSE CUSTOMER SERVICE EVER! They should shut this store down!! I bought a pair of battery terminals because I thought mine were bad. Turns out that they weren't. But when I attempted to return them, UNUSED AND WITH A RECEIPT, Chandler said that they were used and would not allow me to return them. He could not give me a legitimate reason why he thought they were used because they had no signs of wear, dirt or oil, not to mention that they were in the original packaging. He even threatened me when I asked him to show me how the terminals were used. Even if I have to drive 10 extra miles to get to Autozone, I'll NEVER use Advanced Auto Parts again. I have many high ranking connections in the auto transport industry, and I'll make sure to spread the word about your horrible customer service!! read more

I don't write reviews very often, but I have to share my experience. I think this store deserves to be shut down, or at the very least get new general managers. Let me tell you about my experience at this location. First, I walked in around 9am on Tuesday, ready to buy all necessary parts and supplies for an oil change and maintenance for my truck. Probably would have spend over $300. There is only one other customer in the store that is being helped out by a fat white guy with a beard. There is no "Hello" or any acknowledgement from him. I patiently waited for about 5 minutes behind the customer for my turn. right as this customer was finishing up, another customer walked in and goes straight to the counter bypassing me. I thought that he might have a quick questions, but after he jumped the line and the GENERAL STORE MANAGER BY THE NAME OF "BOB" proceeded to help him, instead of me, i asked him: " is there a reason why you are helping somebody else who cut in line, instead of me at this point?" His response was, that this customer was here 30 minutes ago and therefore gets to jump the line. he was extremely rude, unapologetic, and unprofessional. I said that if a customer walks in 2 hours ago, and then tells you that he will be back, are you going to stand around and not help anybody until he comes back. where i get a response: "Have a good day" After i asked him for his name, he lied and said that his name is Joe. I was upset. i walked outside and there was another representative outside. I asked what this guys name was, and he told me that he is the General Manager by the name of BOB. I recommend that everybody stays away from this store and especially from BOB. This guy deserves to be fired. I filled a formal complaint with corporate immediately. I will update the status as more information becomes available. also they had inappropriate radio station playing that was talking about sex. STAY AWAY FROM THIS STORE, UNLESS ENJOY HORRIBLE SERVICE!!! read more

The lady who works there never help me , not even trying I went there 3 times for different situations , today went there for change battery of my key she told me that they couldn't open the thing to see the battery number, Seems like she doesn't want to help is soo sad. read more

I had a great experience as I was dealing with a few car issues, Jordan at the counter was very helpful in picking out the right product and offered great suggestions, will definitely be back!! read more

Simple question on whether a car cover fit on a car...The box did not list car...But an employee who was handling a customer said it could also be checked on the store's computer...When Jessica called my turn at register I explained what I needed...Her response was "If it's not on the box we don't sell it " I guess I had the audacity to ask if she could check ...Well Jessica who claimed to be the "manager " had no desire to do this ....I asked again but then her response was move or I'll call the Police ? Really ? ...Anyway , another individual Lee, came from the back , asked me the issue and handled it in 15 seconds....Jessica , if you read this take a little pride in what you do...Take an extra second and maybe one day you will be a real manager...Not the lazy do nothing you were today...Special kudos to the other 2 employees who were very helpful...My best friend who buys stuff here for his auto repair business was just shocked to hear this story...I would give this place one star except for the professionalism of Lee... read more

Kept me on hold for 16 mins, she comes back and say "hello?" And a sec after hangs up before I can answer. I call back she literally answers my first question then hangs up before even asking "is there anything else I can help you with?" I'm trying to buy something from you!!!!! This is how you treat paying customers??????? read more

Horrible service. I had someone help me pick out a new headlight for my car and told them the make and model. Come home to change the lightbulb and it's the wrong one, they won't allow me to return it because it's open but the mistake was from their end. My dad tried to return the bulb for me the same day he had to go back and buy new ones since they sold me the wrong ones and they said he could return it, but he didn't have my card. I go back today and am treated rudely, because I'm a girl? and am told I'm not allowed to return it and should have checked before. read more

I came in yesterday 8/18/16 to have my battery checked and they told me it was good and just needed a charge. They took it out and charged it and put it back in. I drove it 5 mins away back home and the next morning it didn't start. I go check and the negative connector was loose. There was also a bolt that holds the battery in place that I come to find was missing. When I went back today 8/19/16 to ask if they could look and see if the bolt was left on the cart by accident, the man that identified himself as the manager, goes and looks. He comes back and says he didn't find anything and that the other person who helped me the day before wouldn't be back until Monday and likely wouldn't remember by then. He then proceeds to tell me that honestly he has no way of knowing whether or not it was there to begin with yesterday and that I'm not coming into the store with a story. At this point is when I asked if I could speak with the manager and he said, "I am the manager". Surprise, surprise. My dad (who was with me on 8/19/16) tells him that he used to be a mechanic so he's knowledgable with the piece that was missing and he just wanted to see if they could find it. The "manager" tells my dad: "funny you're a mechanic and know cars but you're coming to us about battery issues." First and foremost, my father doesn't live in the same city. He lives about an hour away so I don't bother him with car issues that should be able to be solved and helped by local businesses. I had no choice but to call him when the battery completely died because I obviously couldn't haul the car to this store with a dead battery. So I didn't appreciate the snarky remarks or less than helpful attitude from this so-called manager.My recommendations: send this manager back to training so he can learn manners, respect and decent customer service. Happily making the choice to not return to this location so that I not only dodge the incompetence but also the nasty attitude from management when their staff botches a simple task. read more

Online prices are cheaper..... went to buy items that I saw online and rang up higher at register. I was told I could order online and pick them up . This " talk " took 8 minutes and left me unhappy! Seriously is a manger not empowered by this company to make a customer happy by matching there companies price? NO customer waste your time and an associates time and leave unhappy all for the same end result . Advance Auto I hope someone reads these and corrects this terrible business model. read more

I guess I'm not the only one experiencing poor customer service. Employees don't care about the customers. Advertised items never there. Employees lack skill and knowledge. Will not purchase at this store EVER. read more